Sky fibre and ASUS RT-AX5400

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fishb8

85 posts

Master Geek
+1 received by user: 25

#311063 11-Dec-2023 12:55

All I get is disconnected status
I've followed Sky's instructions but I must have got something wrong.
Sky's modem is on the way but trying to use my own modem just now.

Lorenceo

904 posts

Ultimate Geek
+1 received by user: 336

Trusted

#3170641 11-Dec-2023 13:48

Their website indicates they require PPPoE for their fibre connections. Have you configured your WAN settings as per this page?

Make sure you have your router connected to the correct ONT port (It's usually LAN1/GE1, but could potentially be one of the others).

Does the LED on the ONT corresponding to the port you've been told to use turn on when you connect a device to it? If not, it's likely the ONT hasn't been provisioned yet.

fishb8

85 posts

Master Geek
+1 received by user: 25

#3170734 11-Dec-2023 15:50

Thanks for reply.
Modem is set up as the top 2 instructions With PPoE and sky and user@sky user@sky.co.nz. The ONT Box has L1 connected correctly and the light goes off when cable removed.
I'm logged in to our network and the' fan' looks like it's connected but modem dashboard says disconnected.
I was with My Republic but had to move Isp when they shut down in may. The transition to 2 Degrees was problematic and speeds were slow

10 days ago got up in morning and got the same disconnected message. Looked at modem log and found heaps of stuff I didn't understand and it happened at 04. 00.
2D couldn't help as it wasn't their modem so I joined Sky and the connection happened this morning. Thought I'd set up properly bot no

Lorenceo

904 posts

Ultimate Geek
+1 received by user: 336

Trusted

#3170757 11-Dec-2023 16:21

Try setting your router to DHCP instead (still on VLAN 10), perhaps? A previous poster seems to have run into the same issue: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=295699

fishb8

85 posts

Master Geek
+1 received by user: 25

#3170819 11-Dec-2023 18:53

Got that set up already so must be something else. Sky tech couldn't sort it either.

djtOtago

1181 posts

Uber Geek
+1 received by user: 605

#3170822 11-Dec-2023 19:18

fishb8:

.....

10 days ago got up in morning and got the same disconnected message. Looked at modem log and found heaps of stuff I didn't understand and it happened at 04. 00.
2D couldn't help as it wasn't their modem so I joined Sky and the connection happened this morning. Thought I'd set up properly bot no

Did 2D ever get you re connected? or did you just change ISP.

Maybe you have an actual Fibre fault. or faulty router.

fishb8

85 posts

Master Geek
+1 received by user: 25

#3170844 11-Dec-2023 20:10

2D couldn't fix it. They have no tech gurus so they were happy to see me go
. I tried another router and Wan cable

AliExpress

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Spyware

3818 posts

Uber Geek
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Lifetime subscriber

#3170847 11-Dec-2023 20:21

And......

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Spyware

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Uber Geek
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Lifetime subscriber

#3170854 11-Dec-2023 21:00

Why not just send the screen captures of your router config??

fishb8

85 posts

Master Geek
+1 received by user: 25

#3261256 19-Jul-2024 09:20

Long story but eventually got the Sky box working. Struggled for ages with terrible download speeds. Sky even sent me 3, yes THREE new modems and despite weeks of phone calls and even a local installer changing my ONT box still no improvement.

It wasn't until I read about the different cables that I bought a CAT8 cable which I connected from ONT to modem that I got what I was paying for - a rock-steady 324/110.

Very odd as my old CAT6 cable worked perfectly well with My Republic on the GIG 1000/500 plan.

I never contacted Sky again after connecting the CAT8 and they have no idea what I did. All they know is that I've stopped calling them 3 times a week.

My son visited me and he got my ASUS RX5400 working. I gave it to him as the Sky modem was working fine and it was a better modem than he had at his home and is working well for him so gone to a good home.