Contact Energy broadband partial outage

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Dynamic

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Uber Geek
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#311766 13-Feb-2024 08:52

Hi Team.

A client works from home using Contact Energy broadband and is having trouble accessing some internet resources. Two examples:

PINGs to www.aol.co.uk work fine
PINGs to 8.8.8.8 time out.

Is anyone else seeing partial service issues with Contact? I'm not sure who their upstream provider is.

Cheers

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Qiuheihei

3 posts

Wannabe Geek

#3194628 13-Feb-2024 11:56

Same here :(

slinkysage

3 posts

Wannabe Geek

#3194629 13-Feb-2024 11:59

I'm also experiencing issues...it keeps on dropping off every now and then

Qiuheihei

3 posts

Wannabe Geek

#3194855 13-Feb-2024 20:41

I've tried to call them today but they couldnt find any issues. However it has become worse now.

I cant access to many game platforms. Interesting.

Also speedtest website (such as the Chorus one) is very slow to load. However the speed looks fine once its loaded up. Sometimes it might show unable to connect to server.

Must be some issues with contact internally I guess.

slinkysage

3 posts

Wannabe Geek

#3194856 13-Feb-2024 20:49

Thanks for your update. I've also given them a call and restarted my whole system, including the ONT. Tried on LAN, I also experience the same issue.

They don't see an issue on their end.

Hopefully it will resolve by tomorrow, otherwise may have to ring them up again.

tanivula

998 posts

Ultimate Geek
+1 received by user: 158

Lifetime subscriber

#3194913 14-Feb-2024 09:14

Any updates on this? One of our users is having some weird O365 issues and the only thing I can point fingers at, at present is this Contact ISP issue?

slinkysage

3 posts

Wannabe Geek

#3195014 14-Feb-2024 11:29

Just got a call from Contact. Apparently there is an outage impacting the whole of Auckland. They are working to resolve it...

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Qiuheihei

3 posts

Wannabe Geek

#3195327 14-Feb-2024 22:12

Huge update mate. Issue seems to have been resolved for me.

Cheers