ONT fell off the wall?

Forums › New Zealand Broadband › ONT fell off the wall?

jayj

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#312404 13-Apr-2024 23:41

So I've purchased a new house, and when I went to plug in my router I noticed the ONT screws have come out of the wall and the entire thing is being held by a single screw. The box was also installed using wall anchors into Gib instead of into a stud.

So question - how do I screw it back in? Is it a $331 + gst Chorus call out fee? If so, then I may as well relocate somewhere else.

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#3217951 14-Apr-2024 00:59

@wheelbarrow01

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Chills

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#3217967 14-Apr-2024 01:22

I mean, we'll wait to hear back from the Chorus person tagged above but you could be cheeky and try to invoice the repairs back to the previous owners, or the company who did the renovations but it's probably too much effort to be worth it.

tweake

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#3218018 14-Apr-2024 10:39

just change the wall anchors. they probably used the wrong ones or flogged out the hole.

jayj

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#3218020 14-Apr-2024 10:42

I have to open the box up to rescrew in though which is an issue.

I've already settled on the property and there were other issues, so no going back now!

eracode

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#3218023 14-Apr-2024 10:51

jayj: I have to open the box up to rescrew in though which is an issue.

Why is opening the box to rescrew an issue? Surely that's how it's meant to be done. Does it have one-way screws or something?

Sometimes I just sit and think. Other times I just sit.

Jase2985

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#3218026 14-Apr-2024 10:54

eracode:

jayj: I have to open the box up to rescrew in though which is an issue.

Why is opening the box to rescrew an issue? Surely that's how it's meant to be done. Does it have one-way screws or something?

because its full of small fibre optic cables, not everyone is comfortable working around that kinda stuff

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eracode

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#3218029 14-Apr-2024 10:57

Glue it back on the wall with No More Nails or similar? Tape it in place while the adhesive cures.

Sometimes I just sit and think. Other times I just sit.

Jase2985

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#3218037 14-Apr-2024 11:28

eracode:

Glue it back on the wall with No More Nails or similar? Tape it in place while the adhesive cures.

time to walk away from this thread

tweake

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#3218047 14-Apr-2024 11:45

jayj: I have to open the box up to rescrew in though which is an issue.

I've already settled on the property and there were other issues, so no going back now!

as long as its not main voltage its generally ok. the connectors should not be that flimsy they can't handle a bit of pushing aside.

buying renovated to sell houses, they always have hidden defects.

Wheelbarrow01

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Chorus

#3218172 14-Apr-2024 13:04

I imagine the most appropriate resolution in this scenario would be to log a fault with your RSP.
A technician would then complete the work to fix it and categorise it as network damage.
It would be important for the OP to advise the tech that it was already like that when taking possession and therefore the OP denies any liability - this way the work will be done at no cost to you.

This is my read of the situation right now, but I will ask one of our fault managers tomorrow and will confirm the best course of action in a further post.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

MadEngineer

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#3218252 14-Apr-2024 15:27

… and assuming it wasn’t physically hit, hope you don’t get the same tech back that did a rubbish install

You're not on Atlantis anymore, Duncan Idaho.

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jayj

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#3218441 14-Apr-2024 21:07

Wheelbarrow01: I imagine the most appropriate resolution in this scenario would be to log a fault with your RSP.
A technician would then complete the work to fix it and categorise it as network damage.
It would be important for the OP to advise the tech that it was already like that when taking possession and therefore the OP denies any liability - this way the work will be done at no cost to you.

This is my read of the situation right now, but I will ask one of our fault managers tomorrow and will confirm the best course of action in a further post.

Thank-you! Yeah we just had settlement on Monday, which is also when we had Slingshot move over our broadband, so hasn't even been a week. I have just sent Slingshot a message. With a crushing mortgage now, I definitely can't afford to pay, hopefully don't have to resort to the number 8 wire comment of blu tack!

MadEngineer: … and assuming it wasn’t physically hit, hope you don’t get the same tech back that did a rubbish install

What's weird about the install is the Chorus tech ran the fibre line into and under the house, and placed the external termination point in the garage directly (about 20cm) under the floorboard where the ONT sits. The garage is as far away as it gets from the street. It's weird how much effort they took to run the fiber line so deep into the property. Then the line between ETP and ONT was run by drilling into hard structural timber all the way and need a ladder to reach the ETP. Finally, the ONT itself is in a location where the nearest power socket is 2.6 metres away, and ironically centimeters away from a stud if my stud finder is any good.

I guess I'll never know why they worked so hard to make this install the way it is, only to mess it up in the final moments.

Also to clarify, no renovations were done - the Chorus box is where it was when installed circa 2020.

MadEngineer

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#3218457 14-Apr-2024 22:40

Did your bank not offer a cash payment? Normally you get say 1% to spend on things like new furniture

You're not on Atlantis anymore, Duncan Idaho.

jayj

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#3218459 14-Apr-2024 22:57

MadEngineer: Did your bank not offer a cash payment? Normally you get say 1% to spend on things like new furniture

Well, what we did was have a floating amount just for that value, and as soon as we got the cash, we paid down the mortgage.

SpartanVXL

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#3218512 15-Apr-2024 10:33

I thought ONT’s had a detachable frame which is what is actually screwed into the wall.

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