moving to new house and no ont

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bigalow

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#312689 8-May-2024 16:13

moving to new house and there no ONT looked every where

and no ETP

on chorus Broadband checker is says

"Great news, this address has a fibre box installed. To run on fibre, all you need to do is activate your connection with a fibre plan"

what to do ?

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#3227961 8-May-2024 16:21

Check if its an actual titled property or just a minor dwelling.

Check you actually know where you live by looking it up at the council to see that the address is what you think it is.

Look around outside for a fibre leadin that may go somewhere that you didnt look like a cupboard or similar.

Richard rich.ms

cddt

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#3227974 8-May-2024 16:56

Check in odd places, under the house, in the roof space, etc.

My house unfortunately also has no ETP, and accessing the ONT requires crawling under the house between the dirt and the floorboards. Not sure how the previous owner convinced Chorus to install it there, but install it they did.

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Bung

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#3227984 8-May-2024 17:16

bigalow: moving to new house and there no ONT looked every where and no ETP

New house or existing house that's new to you?

marpada

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#3228011 8-May-2024 17:24

bigalow:

what to do ?

Contact your ISP so they arrange the installation with Chorus.

Jase2985

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#3228016 8-May-2024 17:40

@wheelbarrow01

one for you maybe?

Wheelbarrow01

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Chorus

#3228049 8-May-2024 18:12

Jase2985:
@wheelbarrow01

one for you maybe?

Yep. If the OP flicks me a message with the address, I’ll check the history and see if we can work out what might have happened.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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Bung

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#3228083 8-May-2024 20:21

When I had my fibre install done the contractors took pictures to show the finished inside & outside. Are these kept on file?

Wheelbarrow01

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#3228350 9-May-2024 14:17

Bung:

When I had my fibre install done the contractors took pictures to show the finished inside & outside. Are these kept on file?

I don't believe so - they are only retained by the service company for a short time in the event that a reinstatement or workmanship issue arises within the first few months following the installation.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

heavenlywild

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#3228356 9-May-2024 14:24

If it is a new build it should be in the garage or somewhere very obvious. In fact new build or not it shouldn't be too difficult to find?

wellygary

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#3228366 9-May-2024 14:43

heavenlywild:

In fact new build or not it shouldn't be too difficult to find?

Don't be so sure,

We had the ONT installed in the under stair cupboard, as that's where we ran all the Ethernet cabling to and from,

But the easiest thing to find should be the ETP, which should be external.....

Silvrav

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#3228380 9-May-2024 15:15

or previous owner/tenant removed it...

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bigalow

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#3228412 9-May-2024 16:17

cddt:

Check in odd places, under the house, in the roof space, etc.

My house unfortunately also has no ETP, and accessing the ONT requires crawling under the house between the dirt and the floorboards. Not sure how the previous owner convinced Chorus to install it there, but install it they did.

looked every where

even behind the toilet

(seen pics of it instilled behind a toilet before)

Jase2985

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#3228423 9-May-2024 17:01

Silvrav:

or previous owner/tenant removed it...

there should still be evidence of it if they removed it.

wellygary

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#3228424 9-May-2024 17:03

Jase2985:

Silvrav:

or previous owner/tenant removed it...

there should still be evidence of it if they removed it.

Or at least dangling fibre pigtail

Wheelbarrow01

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Chorus

#3228433 9-May-2024 18:21

The OP has contacted me and provided the subject address. Our records look correct however Google Streetview clearly shows a significant fire in this duplex back in 2022 and the ONT has not been in use since then, so likely destroyed in said fire. I've advised the OP to ask his/her preferred RSP to issue an order with Chorus for a fibre connection with technician visit citing "missing ONT". The tech can visit, ascertain the level of work required and get the network all reinstalled. As the OP is presumably not responsible for the fire, they will not need to pay for this work - Chorus will likely absorb the cost or could pursue the property owner or their insurer (not my department so I don't know what the outcome of that will be).

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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