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19 posts


Topic # 31623 24-Mar-2009 17:14
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Just sent an email to Telecom:

Ongoing problems with disconnection in the past 2-3 months.  Problem seems to come right for a few days/weeks after I talk to your people, then it gets worse again.  Particularly bad today (Tue 24/3).  Barely connected an hour before it disconnects.  Have just been on the phone (yet again).

Have replaced *all* equipment in house - new phones, modem/router etc...

Recently had Telecom technician around a couple of weeks ago - installed a splitter outside the house & things were fine for a while.

Despite splitter phone line still has a lot of static.  Usually worse at times when disconnecting more often.

Getting a bit sick of it.  I don't think the problem is at my end.  When it  works it is fine.  However, *if* there is a problem here I don't mind paying to fix it - already spent several hundred dollars on new equipment.

I would like you to just sort it out!

The technician told me there was no problem with the line up to the house (4 km).  He looked at my home setup and could find no problem.

After he installed the splitter where the phoneline enters the house there were no problems for a couple of weeks.  We also got our fastest download speed ever (~3Mbps) which was cool.

However, today the problems have set in with a vengenace once more.  Multiple disconnects - often with only minutes of uptime before the next disconnect.

Are we just unlucky because we live so far from the exchange?

Does anyone have any bright ideas about what might be causing it?


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325 posts

Ultimate Geek
+1 received by user: 7

  Reply # 203098 24-Mar-2009 19:56
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If you hear lots of audible static on the phone line, complain about that and mention the broadband problem as well. Ideally ring up faults when there's lots of noise on the line so they can hear the problem. Just keep at them by phone until they fix it. That's what worked for me anyway. It turned out to be tree branches that had rubbed the insulation off the line so it got worse during high winds, but if they tested it on a calm day it didn't show up.

206 posts

Master Geek
+1 received by user: 1


  Reply # 203779 27-Mar-2009 18:28
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What was Telecoms' reply? Did you get it resolved in the end?

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.

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