[CS2] 117ms Ping to Valve Servers (Skinny)

Forums › New Zealand Broadband › [CS2] 117ms Ping to Valve Servers (Skinny)

xJaquar

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#317994 4-Dec-2024 22:39

Hi all,

I am a Skinny Unlimited Fibre 300 customer...
I don't know what has changed over the past 2 weeks but I have gone from 46ms Ping to 117ms Ping to all AU Counter-Strike 2 servers (no packet loss),
my friends are in the same area but with a different ISP have not had this issue.

What steps can I take to remedy? Do I have to change ISP?

I have ran ipconfig /release & ipconfig /renew

cddt

1965 posts

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#3316082 5-Dec-2024 08:09

Can you please provide a traceroute to a relevant server?

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toejam316

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#3316108 5-Dec-2024 09:51

Something else probably causing that, are you connected via cable or wifi to your router? Have you rebooted the router? Has anything changed in your network recently?

I'm on Spark at home and at work, run a check off my work laptop and I'm getting 50~ MS through the work VPN to the OCE servers.

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cke262

2 posts

Wannabe Geek

#3316263 5-Dec-2024 13:42

Same here. I'm with Spark & I have come accross others experiencing the same issue in nz who're also with Spark.

I've personally been able to rejoin the server and it will fix itself half the time & the other half of the time I need to use a vpn and latency will return to normal.

Restarting the ONT will also fix the issue to some servers but the issue will shift onto another group of servers, It seems kind of random which sydney servers are effected.

This is an example to a sydney server.

4 17 ms 17 ms 17 ms 122.56.119.216

5 40 ms 40 ms 40 ms et5-0-2.sgbr3.global-gateway.net.nz [122.56.119.26]

6 41 ms 42 ms 46 ms cntl-pni.sgbr3.global-gateway.net.nz [202.50.234.150]

7 40 ms 40 ms 40 ms 8.245.130.206

8 41 ms 41 ms 41 ms 103.124.186.195

9 116 ms 116 ms 116 ms 103.124.186.212

Another recent example.

4 16 ms 15 ms 16 ms 122.56.119.216
5 39 ms 39 ms 39 ms xe7-0-3.sebr3.global-gateway.net.nz [122.56.119.130]
6 41 ms 39 ms 51 ms cntl-pni.sgbr3.global-gateway.net.nz [202.50.234.150]
7 39 ms 39 ms 38 ms 8.245.130.206
8 115 ms 115 ms 115 ms 103.124.186.195
9 39 ms 39 ms 39 ms 103.124.186.212

gellza

3 posts

Wannabe Geek

#3317648 6-Dec-2024 21:20

I don't play CS, however I have been getting the exact same issue to both WoW and Overwatch servers in the past few weeks on a Spark Max Fibre connection (over ethernet).

I'll have games of OW where I'll be on 45ms, then the next one it will go up and stay at 120ms for the game, and then the one after that it drops back down to 45ms (no packet loss throughout any of this). Log into WoW on one character and be on 35ms/35ms (for home/world), then log into another one and be on 35ms/115ms in the same zone.

Pic below is discord from tonight (also a sydney based server) - where it goes between what it should be and jumps up to 115~ for periods then comes back down, rather than being consistent

swedee

1 post

Wannabe Geek

#3318225 9-Dec-2024 02:20

I'm on Spark and getting the same issue in CS2 as well. Sometimes the ping is normal, and other times I'm getting 110ms, have to play through VPN to get it back to normal.

noroad

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#3318250 9-Dec-2024 08:53

xJaquar:

I am a Skinny Unlimited Fibre 300 customer...

What steps can I take to remedy? Do I have to change ISP?

You are using an ISP that does not peer, they only buy transit services (even in AU/US) so they don't have direct control over this connectivity. If you want consistant RTT to hosts in Sydney move to an ISP that has ther own direct peering in Sydney.

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cddt

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#3318251 9-Dec-2024 09:00

noroad:

You are using an ISP that does not peer, they only buy transit services (even in AU/US) so they don't have direct control over this connectivity. If you want consistant RTT to hosts in Sydney move to an ISP that has ther own direct peering in Sydney.

That's a great summary which explains the issue, but not enough detail for a user to make an informed decision. Which ISPs do have their own direct peering in Sydney?

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noroad

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#3318252 9-Dec-2024 09:04

cke262:

6 41 ms 39 ms 51 ms cntl-pni.sgbr3.global-gateway.net.nz [202.50.234.150]
7 39 ms 39 ms 38 ms 8.245.130.206

So here is the problem, Spark is handing the traffic to level3 (large US transit providor) in Sydney instead of Vocus (via NSW IX in my case) in Sydney who appears to be hosting that server

5 as4826.nsw.ix.asn.au (218.100.52.6) 26.015 ms 25.974 ms 25.926 ms
6 be151.cor03.syd14.nsw.vocus.network (114.31.192.78) 26.042 ms

As they don't peer themselves they are at the mercy of level 3 to hand the traffic over locally and Level 3 is a large tier 1 US providor who likley has the game servers on their own core but based in the US so they will perfer that internal path over the external Vocus one. Spark is just a bad choice if you care about the best RTT to Sydney (or NZ based for that matter) services.

noroad

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#3318256 9-Dec-2024 09:12

cddt:

That's a great summary which explains the issue, but not enough detail for a user to make an informed decision. Which ISPs do have their own direct peering in Sydney?

I need to be careful as I am directly involved with such wholesale networks and don't want to be percieved as selling stuff on this forum. https://www.megatel.co.nz/ https://www.worldnet.co.nz/ https://hero.co.nz/ are examples retail providors I can definitivly say have such peering.

toejam316

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#3318259 9-Dec-2024 09:17

Might be worthwhile trying to log a ticket to Spark about intermittent high latency to Sydney, which I imagine will get escalated to the international team for investigation, if a few people are observing it. If you guys can capture a couple of example IPs and notable times that would be super useful, especially if you could run a smoke ping and DM me your IP address and the example(s), I can ask a few questions and do a little testing myself.

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saf

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#3318266 9-Dec-2024 09:43

noroad:

You are using an ISP that does not peer, they only buy transit services (even in AU/US) so they don't have direct control over this connectivity.

Slight correction here - Spark do peer on internet exchanges, and even their route servers - just not in New Zealand.

Example can be seen here, with Spark having active peering on NSW-IX, with BGP up to the IX route servers.

https://lg.ix.asn.au/routeservers/rs1-nsw-v4?q=spark

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