Broadband suppliers with NZ based in house support

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mcarans

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#319229 4-Apr-2025 09:56

I would like to make a list of broadband suppliers with support based in New Zealand and not outsourced. I know my current one Now NZ has in house support based here. Does anyone know of others?

OldGeek

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#3360679 4-Apr-2025 12:46

Voyager.

--

OldGeek.

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA

danfaulknor

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Prodigi

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#3360721 4-Apr-2025 14:03

Us :)

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MadEngineer

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#3360800 4-Apr-2025 15:23

Haven’t called them in a while, but Inspire? Back when I called them they didn’t even have a menu to navigate on their support line. Call it and someone (whoever was multitasking playing receptionist for the day) answered.

You're not on Atlantis anymore, Duncan Idaho.

pristle

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#3368822 29-Apr-2025 15:53

I find it nice to chat to my fellow countryman back in Johannesburg, but they're typically not overly helpful.

Nice to see there are some still supporting local talent. Will keep it mind as I am currently considering a change.

saf

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Vetta Group

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#3368825 29-Apr-2025 15:57

Vetta & Quic certainly do. 🙋

I believe Mercury also do in terms of the larger players.

You'll find the smaller or "challenger" providers will gain you more success for onshore support (e.g. Ourselves @danfaulknor being a prime example to name a couple).

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

mcarans

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#3368826 29-Apr-2025 15:58

I have found Now to be very good and am staying with them another year as they offered a good deal but will keep these other options in mind in future.

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ZL2DanF

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#3369084 30-Apr-2025 09:55

Unifone - https://unifone.net.nz/

I have been a customer of theirs for a number of years - In the rare occasion I've needed to reach out to them the phone is answered by one of their team in their Dunedin office

I hope this helps

Cheers,

DanF

scuwp

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#3369162 30-Apr-2025 13:41

mcarans:

I would like to make a list of broadband suppliers with support based in New Zealand and not outsourced. I know my current one Now NZ has in house support based here. Does anyone know of others?

I thought I read recently they were outsourcing again?

Lazy is such an ugly word, I prefer to call it selective participation

danfaulknor

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Prodigi

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#3369641 1-May-2025 23:10

scuwp:

I thought I read recently they were outsourcing again?

I don't know if they're outsourcing or not, but they are owned by Mercury now.

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raytaylor

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#3373652 15-May-2025 20:56

Gecko (I used to have an interest in it) and Now are both based in Napier.

Other ones I know of that have support desks in the regions
- Primo
- Gisborne Net
- Wheronet
- Amurinet
- Inspire
- Ultimate Broadband
- Full Flavor
- Velocitynet
- Uber Group
- The Pacific.Net

Ray Taylor

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taneb1

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Mercury

#3373738 16-May-2025 13:22

Can confirm for Mercury - You'll either get someone in Oamaru, Hamilton, Tauranga or Auckland (Or sometimes one of our remote team)

And for Now - You'll either get someone in Napier or Christchurch

Any comments made are my personal views and does not represent those of my employer

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doobre

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#3387191 26-Jun-2025 13:14

2degrees has in house tech support for business customers, I guess you could ask the technical specialist/desk jockey to transfer you to business support.!

MadEngineer

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#3388427 30-Jun-2025 18:04

^ I'd be very surprised if anyone provided anything other than "in house" support for business customers.

You're not on Atlantis anymore, Duncan Idaho.

doobre

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#3388428 30-Jun-2025 18:08

MadEngineer:

^ I'd be very surprised if anyone provided anything other than "in house" support for business customers.

yep, but the first tier “support technicians” do not like to pass you on to a real support person. Hence my suggestion.