Newly renovated rental, ONT on the floor

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foden

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#319400 21-Apr-2025 22:30

Hi folks,

Just moved into a recently renovated rental unit. At some stage during the renovations the ONT has been removed from the wall and left sitting on the floor sans power supply.

Quick Google-foo got the power supply sorted. Powered it on and solid green on the optical. Great.

I was thinking about just mounting it on the wall myself but after reading a few threads about messing with Chorus's equipment I started to worry that this may not be the simplest or cheapest solution, and frankly it doesn't look like any due care was placed when the ONT was removed from it's original mounting place.

I am not CURRENTLY using fiber. I'm still using the Spark Wireless BB that I was at my last place - until I get this ONT sorted, at which time I plan to move to fiber.

What's your advice here?
DIY?
Order Fiber and tell RSP that ONT is incorrectly installed?
Call Chorus and tell them that ONT is incorrectly installed?
Other?
¯\_(ツ)_/¯

nztim

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#3366345 21-Apr-2025 22:40

@Wheelbarrow01

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

foden

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#3366346 21-Apr-2025 22:40

Pictorial situation.

Thanks!

foden

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#3366356 21-Apr-2025 23:07

Damn, phone cameras are brutal now!

I swear the ONT, floor and cables looked clean when I took these pictures. Maybe my old eyes are the deceivers =/

Tinkerisk

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#3366360 21-Apr-2025 23:37

Neoplasm. There is no „newly renoveted“ since renovated alteady contains „neo“ (new). 😁

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.

foden

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#3366409 21-Apr-2025 23:45

Tinkerisk:

Neoplasm. There is no „newly renoveted“ since renovated alteady contains „neo“ (new). 😁

Ok, thanks for the assistance friend. =/

Wheelbarrow01

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Chorus

#3366413 22-Apr-2025 01:11

nztim:

@Wheelbarrow01

If you’re planning to switch from wireless to fibre soon, your best/easiest option is to advise your RSP when placing your connect order that the ONT is damaged and you need a technician visit.

The RSP can then request a truck roll from Chorus. The technician will attend to reattach the ONT to the wall and ensure it’s working properly. If asked, simply say you’re not responsible for the damage and it will be fixed at no cost to you.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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foden

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#3366431 22-Apr-2025 07:55

Wheelbarrow01:

nztim:

@Wheelbarrow01

If you’re planning to switch from wireless to fibre soon, your best/easiest option is to advise your RSP when placing your connect order that the ONT is damaged and you need a technician visit.

The RSP can then request a truck roll from Chorus. The technician will attend to reattach the ONT to the wall and ensure it’s working properly. If asked, simply say you’re not responsible for the damage and it will be fixed at no cost to you.

I will do this. Probably won't even have to explain. One look at the newly painted and mounting screw hole free wall should tell the story.

Thanks!

lachlanw

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#3366477 22-Apr-2025 11:45

Shouldn't the landlord be your first contact?

johno1234

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#3366508 22-Apr-2025 13:59

Tinkerisk:

Neoplasm. There is no „newly renoveted“ since renovated alteady contains „neo“ (new). 😁

It is not a neoplasm as something may have been renovated long ago. It was none the less renovated. Renovated means it has been improved or repaired but not necessarily that it was done recently. The new from neo really means "made like new".

If English is not your first language then best not be hasty to correct others. Especially since you just made a couple of typographical errors yourself.

Wheelbarrow01

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Chorus

#3366610 22-Apr-2025 22:00

lachlanw:

Shouldn't the landlord be your first contact?

The landlord should have contacted Chorus to have the ONT temporarily removed and refitted but this almost never happens. In theory the OP could ask for this to happen now, but to be honest getting a technician to visit as part of the connect process is likely simpler and faster - in my experience landlords won't willingly do anything that could result in a charge to them, especially since it was installed "free" in the first place.

Technically, Chorus can investigate and pass the cost of fixing it on to the responsible party, but it quickly becomes a game of he said she said - landlord will say they didn't do it, speak to the builder. Builder will say they didn't do it, speak to the plasterer, painter, electrician, baker, candlestick maker etc. In most cases, Chorus ends up wearing the cost for the sake of everyone moving on with their lives.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

foden

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#3366619 22-Apr-2025 23:38

lachlanw:

Shouldn't the landlord be your first contact?

Probably yes? I don't know, I haven't had the opportunity to have fiber before.

I have a complicated relationship with the LL. They rented me the old place for over a decade, and when deciding to sell that, offered me the new place on very generous terms, and totally renovated it.

I could make this the LL's problem rather than mine, but that's not really in the spirit of our relationship, and a boat I try not to rock when possible.

If it was a property manager or something I was dealing with, I would totally be "Hey leech, you need to get this fixed!"

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Tinkerisk

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#3366623 23-Apr-2025 03:27

johno1234:

Tinkerisk:

Neoplasm. There is no „newly renoveted“ since renovated alteady contains „neo“ (new). 😁

It is not a neoplasm as something may have been renovated long ago. It was none the less renovated. Renovated means it has been improved or repaired but not necessarily that it was done recently. The new from neo really means "made like new".

If English is not your first language then best not be hasty to correct others. Especially since you just made a couple of typographical errors yourself.

Dear „other“, „newly renovated“ is a pleonasm in any Romanish language and the typos were errors by the hasty (German locked) spelling checker from Apple. If you had the Latinum, you would (perhaps) know that. 😁

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.

johno1234

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#3366636 23-Apr-2025 07:38

I’ve studied Latin so I understand that the etymology of “renovate” is from “make new again”. A renovation could be recent or in the distant past so can be a recent renovation or an old renovation.

It was not a pleonasm. I’m done trying to help you with your English. Your attempts to appear clever are not convincing and tiresome. This is the final reply you’ll get from me.

lachlanw

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#3366644 23-Apr-2025 08:08

You'll be in the best position to judge the dynamic with the landlord, only suggestion is (in writing to get a paper trail)

a: give them a chance to remedy

b: if they won't remedy then disclose the work you are getting done

Tinkerisk

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#3366662 23-Apr-2025 09:07

johno1234:

I’ve studied Latin so I understand that the etymology of “renovate” is from “make new again”. A renovation could be recent or in the distant past so can be a recent renovation or an old renovation.

It was not a pleonasm. I’m done trying to help you with your English. Your attempts to appear clever are not convincing and tiresome. This is the final reply you’ll get from me.

‘Re-nova-re’ is Latin for renew, renovate. ‘Nova’ means new. You can renovate or refurbish something old. Something can be freshly renovated, but not newly renovated, as it is already - per definitionem - renewed or new. Perhaps a common usage, but nevertheless a pleonasm.

If I ever get stuck, I'll be sure to ask you. Until then, I'll stick to what I know. 😉

Qui nihil scit, omnia credere debet.
Firewalls do NOT stop dragons.
In effect we have everything to hide from someone, and no idea who someone is.