Starlink - using preloved terminal

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sampler

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#320325 31-Jul-2025 17:19

Has anyone had the pleasure of trying to reuse a Starlink terminal that has not been correctly unlinked from another users account ?

Would love some tips if of how to get the message past their AI support system. Long story short the person/company who did have the equipment is "nolonger with us" so the account has been closed, but it seems because the equipment was not de registered it cant be used again ie instant eWaste

Any Ideas ?!??

Cheers

Lee

Jase2985

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#3398885 31-Jul-2025 19:04

Sounds about right, you need the previous people to unlink it from their account and send you the referral code to activate the service on your account.

coffeebaron

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#3398920 31-Jul-2025 21:37

Yep, only way is to unlink from original account. Do they still have access to the email address that it was setup under?

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Goosey

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#3398951 1-Aug-2025 07:05

From the sounds of it, the person who used to own it isnt physically alive anymore?

You could try getting the person who is administering their estate legally and get the relevant details used to register the device etc and get them to send a letter to the starlink along with a the usual authentication documents e.g. in this case a copy of death certificate and request the device be de registered, so you can then re register it.

it’s no different to say power and telco changes of details / billing… a new account needs to be set up for continuation of services.

or is this not the case and the person has absconded?