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Forums › New Zealand Broadband › Moved in, red LOS light
arnies

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#323450 3-Dec-2025 22:00
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Moved in today and migrated fibre from my old address. Got a Chorus text saying to turn on the ONT and plug in modem. Then a few hours later got an email from Sky saying I’m good to go. 

 

however I have a red LOS light on my ONT. is this likely to the migration still taking place or is it a physical fault?

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quickymart
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  #3440025 3-Dec-2025 22:39
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Usually that means a fault. Let Sky know, they can troubleshoot, and (if need be) forward a fault to Chorus to investigate further.



arnies

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  #3440028 3-Dec-2025 22:58
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What a pain. There was a ‘spare’ ONT left here by the old owner which is odd so I wonder if that’s a factor. Have put in a support ticket with Sky 

Wheelbarrow01
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  #3440083 4-Dec-2025 09:14
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arnies:

 

What a pain. There was a ‘spare’ ONT left here by the old owner which is odd so I wonder if that’s a factor. Have put in a support ticket with Sky 

 

 

Hmmm never a good sign - flick me your address in a PM and I'll take a look. Let me know the serial number of both the ONTs please :)

 

Simon @ Chorus




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd



muppet
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  #3440084 4-Dec-2025 09:15
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Wheelbarrow01:

 

Simon @ Chorus

 

 

The Silence of Survival: 'Invasion of the Body Snatchers' - Split Tooth Media

arnies

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  #3440088 4-Dec-2025 09:49
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Wheelbarrow01:

 

arnies:

 

What a pain. There was a ‘spare’ ONT left here by the old owner which is odd so I wonder if that’s a factor. Have put in a support ticket with Sky 

 

 

Hmmm never a good sign - flick me your address in a PM and I'll take a look. Let me know the serial number of both the ONTs please :)

 

Simon @ Chorus

 

 

 

 

Sent, cheers!

darkasdes2
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  #3440092 4-Dec-2025 10:04
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arnies:

 

What a pain. There was a ‘spare’ ONT left here by the old owner which is odd so I wonder if that’s a factor. Have put in a support ticket with Sky 

 

 

 

 

Did you bring your ONT with you? 

HP

 
 
 
 

Shop now for HP laptops and other devices (affiliate link).
arnies

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  #3440096 4-Dec-2025 10:07
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No.

Wheelbarrow01
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  #3440193 4-Dec-2025 13:06
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muppet:

 

Wheelbarrow01:

 

Simon @ Chorus

 

 

The Silence of Survival: 'Invasion of the Body Snatchers' - Split Tooth Media

 

 

That's pretty much what I look like after Movember - how did you know? 🤣




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Wheelbarrow01
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  #3440385 5-Dec-2025 11:25
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Just closing this one out - Chorus fault technician is onsite now fixing the fibre break at the boundary.




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arnies

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  #3440386 5-Dec-2025 11:28
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Yep, all fixed. Quick & professional response from Chorus. A few breaks along the fibre that was hidden from previous owners as they use One HFC.

freitasm
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  #3440387 5-Dec-2025 11:59
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Good work, folks!




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