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freitasm

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#324244 16-Mar-2026 10:49
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We have discussed this before (including Vetta and Prodigi comments). Here's the official launch, with more ISPs joining:

 

 

Chorus’ new affordable fibre product targets the digital divide by capping retail prices at $30 a month, giving eligible low-income households access to fast fibre broadband.  

 

Chorus Executive General Manager for Access, Ken Walliss, says the product puts the company’s purpose into action, unleashing potential through connectivity to enable better futures for New Zealanders.  

 

“We’re very clear on our purpose, and we see Chorus driving positive inter-generational change for Aotearoa and its people. Having inclusive access to world-class digital infrastructure is foundational to this.” 

 

“Yet nearly 400,000* New Zealand households can’t afford meaningful digital connectivity – families unable to afford an appropriate device or suitable internet connection for everyday use. Equity Fibre 100 helps address that gap.” 

 

Chorus’ wholesale product ‘Equity Fibre 100’ is retail capped at $30 a month, delivering fibre broadband at 100/20 Mbps.  

 

“Fibre is essential infrastructure - as fundamental to modern life as roads, power or water,” says Walliss. “Kiwi families rely on digital connectivity to video call, learn, work and access essential services daily.” 

 

Developed and trialled with community and launch partners, the product looks to address one of the most persistent barriers to digital inclusion: affordability. 

 

"We have been deliberate about the retail price cap to keep this accessible. Independent research by Digital Equity Coalition Aotearoa (DECA) has identified $30 a month as realistically sustainable for eligible families. Behind every connection enabled by Chorus’ Equity Fibre is a family in need, getting New Zealand’s best broadband technology with fast, reliable fibre" says Walliss. 

 

Four retailers are now offering a low-cost product based on Chorus' Equity Fibre 100, meaning eligible consumers nationwide can now sign-up through retailers: Fusion, Vetta, Prodigi and InTune - with more gearing up to launch over the coming weeks. 

 

To ensure the product reaches those who need it most, eligibility is limited to: 

 

The household must be in public or community housing, or have a child enrolled in a school with an equity index of 490 or above.
Proof of low-income status, either a Community Services Card or a Benefit Breakdown Letter from MyMSD; and 
The address must have an existing Chorus fibre connection (ONT) that has been inactive for at least three months.   
Households are encouraged to contact participating retailers to verify their eligibility. Chorus will monitor how well these rules work and may provide needs-based exceptions if appropriate. 

 

Chorus’ Equity Fibre 100 is designed to support low-income households in public or community housing or lower-decile school communities who have an inactive fibre connection, and who can show eligibility through a Community Services Card or MSD benefit letter. Households are encouraged to contact a participating retailer to verify their eligibility. 

 

Digital Equity Coalition Aotearoa has been supportive in Chorus’ product development. Kaupapa Lead Bronwyn Scott says the stakes for affected families go well beyond internet access. 

 

“Internet access has quietly become a prerequisite for opportunity. From job applications to homework to healthcare, the offline gap shapes life outcomes in ways that don’t get enough attention. I welcome the efforts Chorus is making to tackle affordability, a practical step in the right direction.” 

 

An affordable wholesale product is a key part of Chorus's wider commitment to closing the digital divide in Aotearoa New Zealand, which focusses on working alongside community and partners to drive collective action.

 

"Closing the digital divide isn't something any single organisation can do alone," says Walliss. “Equity Fibre 100 works best when it sits alongside device access, digital skills support, and community networks that know their people. That's the model we're building toward and hope to scale."

 

Walliss says Chorus is encouraged by early interest from community-focused retailers and is actively working to bring more retail providers into the programme.  

 

“More providers mean more families connected. We look forward to working with those that share that goal.” 

 





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freitasm

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  #3470791 16-Mar-2026 10:50
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saf

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  #3470802 16-Mar-2026 11:27
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Just a quick comment here to acknowledge the massive amount of work which has gone on behind the scenes to reach this point - both from Chorus, but also from all the RSPs taking part.

 

There has been an immense amount of collaboration both internally and within communities around the country, making tweaks to the framework for launch to ensure this scheme "meets the need" of those vulnerable kiwis out there.

 

A massive thank you to Chorus, the RSPs taking part, and the various communities around the country (including GZ!) who have helped all of us in bringing this to productisation.





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  #3470809 16-Mar-2026 11:44
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Once again, this is a phenomenal effort from all involved.  Thank you.

 

While I don't expect to need the service myself, I grew up in a home which would have qualified.  The divide between myself and kids from middle-income families time felt pretty big at times.  The digital divide these days is potentially much larger.





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  #3470816 16-Mar-2026 12:15
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"The address must have an existing Chorus fibre connection (ONT) that has been inactive for at least three months.   "

 

I can see why they have set this criteria, but I think they should probably just bite the bullet and give it to all households that meet the other prerequisites

 

Its a pretty easy thing to game.... and the incentive is quite high....The capped price is less than 50% of the lowest commercial 100/20 plans, so if you cancel what you have and go all in on an unlimited prepay mobile BB package  for 3 months, after the 3 month period you can move on to this and save at least $30/month forever.


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  #3470841 16-Mar-2026 13:21
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Yeah, that requirement seems a little odd to me. If a household has never been able to afford broadband then they presumably wouldn't have an ONT in the first place, and therefore wouldn't be eligible.

 

Edit: Looks like this was covered in the other thread.

 

saf:

 

On the ONT requirement, this is quite important at this stage so that we're getting the service out there as quickly as possible to those in need, and reducing capital costs from truck rolls from the LFCs perspective, that being said this could change in future

 


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  #3470842 16-Mar-2026 13:23
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Behodar:

 

Yeah, that requirement seems a little odd to me. If a household has never been able to afford broadband then they presumably wouldn't have an ONT in the first place, and therefore wouldn't be eligible.

 

Agreed - I know many people who are just scraping by who would be a perfect fit but they've currently got broadband so won't be eligible. 





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saf

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  #3470850 16-Mar-2026 14:00
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It's worth mentioning, there is now a manual exception process available through the RSPs taking part in the Digital Equity offering.

 

For those families who are in financial hardship but don't qualify by the normal eligibility criteria, they can provide alternate information on their hardship and potentially still obtain access to the scheme.





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  #3471005 16-Mar-2026 21:49
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saf:

 

It's worth mentioning, there is now a manual exception process available through the RSPs taking part in the Digital Equity offering.

 

For those families who are in financial hardship but don't qualify by the normal eligibility criteria, they can provide alternate information on their hardship and potentially still obtain access to the scheme.

 

 

Unfortunately the hardship process is clear that there is a hard requirement that there is no broadband at the address. The hardship process can waive the 3 month exemption, but not the no active connection requirement. I imagine disconnecting it one day and applying for hardship the next would not be looked at favorably.

 

The hardship process is solid though. We've already had one accepted for someone in some tough personal circumstances.





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saf

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  #3471007 16-Mar-2026 21:55
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danfaulknor:

 

Unfortunately the hardship process is clear that there is a hard requirement that there is no broadband at the address.

 

 

Yep, absolutely. Probably wasn’t clear in my post that wasn’t targeted at the inactive ONT requirement, but a point to note in general for if someone doesn’t fit into the standard eligibility. 





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