I have been experiencing terrible broadband speed with (Vodafone)Ihug since we moved to Sandringham. During 'peak hours', that is, anywhere from 3 or 4pm 'til well after midnight it seems like massive congestion. At other times, a speed test reveals 3-4 meg, however during the time I am most likely to be online, I can get as low as 200k. Vodafone's tech support is terrible. They really do not care, or in fact care to answer my concerns. I am switching ISP as soon as my contract is up - next month, hoorah, and am wondering if anyone can recommend an alternative and reliable provider for the central Sandringham area. I am assuming I am a long way from the cabinet, but it really is unacceptable. Is anyone else experiencing severe degradation around the Halesowen Ave/Sandringham shop area with Ihug? Any suggestions VERY welcome.
Firstly I would double check it's not your modem/router or phone cabling or filters at your place.
Anyway you're in a cabinet area you should get very good performance on any ISP/plan other than Orcon+ or Vodafone red network. It's hard to explain why you're getting bad performance but I would theorize it's due to being on a unbundled equipment at the exchange when you're connected through a cabinet.
I'd take a look at Telstra, Telecom and Snap's plans. How much data do you use per month on average?
Also bear in mind you may have to pay a disconnection fee if you're still inside of the 12 month contract with Vodafone.
Here's the service availability map from http://www.telecomwholesale.co.nz/maps for your street, you can see you're in a cabinet area that has been activated. You can also see the Mt Albert exchange covers a lot of houses!
The 12 month term is only good if they are giving you acceptable service.
You are at the edge of the exchange there, if you are on the red network the signal from the excahnge (vodafones gear) will be completly obliterated by the crosstalk from the nearby cabinet (telecom and all the ISPs who wholesale off them)
If vodafone put you on the red network there, they have a lot to answer to since its known that it will not work well. If it is a wholesaled connection then you have just revealed vodafones customer service for what it is...
Thanks for your replies. The map was useful, as I used it to load my actual street address, which now puts us at the very edge of the Mt. Roskill exchange. We do not appear to be within the designated roadside cabinet area for Mt. Albert, but I'm guessing that as we are a long way from the Mt Albert exchange, which seems to be quite large also, we are not going to get satisfactory speed during heavy traffic periods. If anyone could suggest an ISP that would provide the best consistent speed I'd be grateful.
If you are near that area and not in a green cabinet marked area, then you are right on the limit for broadband - the cabinets went in because the service their sucked so much that people were complaining en masse.
If you are in a green area, call vodafone, tell them you want off the red network because its not working for you, if they dont oblige, then move to any isp other then vodafone or orcon (or xnet, but thats a different issue) slingshots next big thing is sold off the red network so avoid that too.
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