Ongoing VDSL disconnections, considering re-running cable from ETP

Forums › New Zealand Broadband › Ongoing VDSL disconnections, considering re-running cable from ETP

LittleGuy

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#324472 14-Apr-2026 21:07

Hi There,

I currently have VDSL internet (fibre isn't available unfortunately), and it will occasionally lose connection. This has varied over the years, sometimes it has only been once a month, but usually it's closer to 1-2 times per day. Contacting the ISP hasn't been productive so far.

The signal stats seem fine:

I'm considering re-running the phone cable that comes into the house. However, there's not an ETP box attached to the house, the cable runs directly to a box just outside the fence. I'm not sure if I would be allowed to run a new cable from this. It looks similar to the following:

There's currently just one modem connected to a single jack inside the house. It has an inline filter connected, I've tried a few, which don't seem to make a difference in regards to internet reliabilty.

Thanks

nztim

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#3480899 14-Apr-2026 21:32

So the i coming feed goes to 1 Jack? all other jacks been removed from the wiring?

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LittleGuy

2 posts

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#3480901 14-Apr-2026 21:48

nztim:

So the i coming feed goes to 1 Jack? all other jacks been removed from the wiring?

Yes, that is correct. There was originally a box that split it into 3 jacks, but I swapped it to being directly wired into one jack a few years ago, to try and resolve the disconnections.

richms

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#3480904 14-Apr-2026 22:05

That cable is choruses problem from the grey helmet to the house. Chances of them sending someone to look at copper is very remote. Whats the plans for fibre in the area?

Richard rich.ms

mrgsm021

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#3480936 15-Apr-2026 08:12

or consider Starlink?

nztim

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#3480937 15-Apr-2026 08:15

LittleGuy:

Yes, that is correct. There was originally a box that split it into 3 jacks, but I swapped it to being directly wired into one jack a few years ago, to try and resolve the disconnections.

I am assuming its naked broadband, can you plug a phone into the jack, do you hear disconnected beeps? if it is completely dead plug the modem directly into the jack and remove the filter.

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michaelmurfy

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#3480958 15-Apr-2026 09:35

mrgsm021: or consider Starlink?

^^ this.

Chorus have made it very clear they're decommissioning copper by 2030 meaning everyone needs to find alternatives. My parents are still currently on VDSL however have been finding it somewhat unreliable. I'm likely going to switch them to Starlink as it is similarly priced.

It's a shame to see Chorus ditching copper but I also do see why they're doing this.

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#3481032 15-Apr-2026 14:02

Chorus now saying decommissioning copper by 2028.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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wellygary

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#3481039 15-Apr-2026 14:25

LittleGuy:

I'm considering re-running the phone cable that comes into the house. However, there's not an ETP box attached to the house, the cable runs directly to a box just outside the fence. I'm not sure if I would be allowed to run a new cable from this. It looks similar to the following:

As others have said ... Don't bother,

Start planning for the VDSL to be taken from your "cold dead hands"
Look at either fibre as a possibility or just join the herd and go starlink, (and hope that in the future, others like Amazon are able to provide some competition in this space)

MichaelNZ

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#3482081 19-Apr-2026 12:32

LittleGuy:

I currently have VDSL internet (fibre isn't available unfortunately), and it will occasionally lose connection. This has varied over the years, sometimes it has only been once a month, but usually it's closer to 1-2 times per day. Contacting the ISP hasn't been productive so far.

Copper is on its way out and Chorus has now bought forward their desired termination date to 2028.

But regardless of when Chorus gets off the hook most ISP's have already moved on. The cold hard reality is regardless of Chorus and government, the ISP industry has heard Chorus message loud and clear and are exiting from copper now.

At this point you have two options:

Move to another service like wireless (including LEO)
Get an NoA UFB connection. I have discussed this in several posts. Happy to link some for you if this is an option.

You have no other options.

In our case we went the NoA route and paid a five-figure sum between $10-30k. We didn't want to (and a bunch of older posts of mine attest to this) but it got to the point we saw the writing on the wall and swallowed the pill.

VDSL is dead. The only value it offers now is if your location happens to be close to a cabinet or the fibre feed it may reduce the NoA cost.

From what I am seeing most people are choosing LEO.