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Topic # 32529 19-Apr-2009 14:57
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I've been having problems recently with the broadband connection from iHug/Vodafone

Connections to imap.gmail.com from a number of eamil clients on two OS's and various computers fails:

"Connection to server imap.gmail.com timed out"
This afternoon in frustration I went and parked up outside offices with broadband and connected to the xtra broadband there and the problem disappeared straight away.

I've bought a new router here [it was working on this new router as well as the old one]
I've upgraded my plan with Vodafone to ultimate
I'm not on the Red network [yet]
I have a feeling the local [TELECOM] DSLams have been upgraded recently

I've spent seven hours on the phone to Customer services only to be told they don't support using other servers than smtp.ihug.co.nz

No one there can escalate the issue to talk with anyone who can actually do anything about it, and of course no one ever calls back as promised

I was even given an email to send data to that wasn't monitored [faults@ihug.co.nz]

This has worked for the last 18 months and at two different homes [same exchange number] and recently has failed several times, and now seems permanently broken.

Whilst I've changed hardware, this was to exclude the troubleshooting stuff as instructed by the CSR. This set up has worked, but doesn't currently

Vodafone are not being helpful or communicating very well IMHO

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  Reply # 207932 19-Apr-2009 15:04
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My Gmail IMAP is currently running fine (Vodafone Ultimate pack Red)

This seems very peculiar. Have you tried just visiting Gmail via. web browser?




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  Reply # 207937 19-Apr-2009 15:49
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Is this only over the last couple of days? There have been gmail outages recently and this did affect IMAP services (mine was down for a few hours).

 
 
 
 




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Reply # 207939 19-Apr-2009 16:03
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It is weird, access via web browser is functional

Please note though, this issue can be replicated on several machines

the issue disappears on Xtra network using identical machines and settings

a side issue was inability to access www.vodafone.com, talking to vodafone customer services has fixed that now

[as a test I swapped routers back] access to imap.gmail.com hasn't beeen affected though

How can a single ip address be affected?

What part of the connection between my machine and the imap server could cause a time out

other imap servers are functional [including the house ISP's smtp.ihug.co.nz]



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  Reply # 207941 19-Apr-2009 16:05
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numfarr: Is this only over the last couple of days? There have been gmail outages recently and this did affect IMAP services (mine was down for a few hours).


Yes and no

I'd seen the outages mentioned in several arenas and thought it might go away

It's been intermittent for the last three weeks

Recently the issue has been almost only restricted to slow/dropped connections to imap.gmail.com. But the last three days has been timed out failed connections



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Reply # 207943 19-Apr-2009 16:15
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Update:
after 1.5 hours on Customer support today banging my head against the wall of 'unsupported software and hardware, not our fault"

It works again.

To be fair, swapping routers might have done it

I took out the existing ADSL2 dynalink
I replaced it with the nikia M11 I've used for the last 10? years

Vodafone site worked [I'd been unable to access this across any of the computers and OS's here]

but gmail was still not accessible

I swapped everything back to the original Dynalink RTA1320 ADSL2 router [which had been turned off rather than rebooted]

now the vodafone site as well as imap.gmail.is functional again.!

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Reply # 207946 19-Apr-2009 16:22
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And then people complain when customer support asks first if have tried unplugging everything... Which begs the question why didn't the Vodafone support ask that first?







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Reply # 207958 19-Apr-2009 16:52
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freitasm: And then people complain when customer support asks first if have tried unplugging everything... Which begs the question why didn't the Vodafone support ask that first?


Whilst I agree with you about robust troubleshooting procedures

I had over the last three weeks, purchased new hardware
rebooted and deleted aches from everything I can think of
rebooted routers repeatedly

none of which has worked

the conpiracy theorists would also point to them flicking switches and resetting DSLams since it wasn't all functionals at first change of the router...

and that the problem has been intermittent over the last two billing perids and usally associated with an over limit

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Reply # 207973 19-Apr-2009 18:20
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For the record I'm on WXC and my Gmail IMAP connection has been terrible the last week or so as well - I blame school holidays personally.

I've had to have the webmail interface open as outlook keeps falling back to offline mode.




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  Reply # 208028 19-Apr-2009 21:35
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gmail imap is always pretty bad IMO - I frequently find that outlook is erroring about it, come back to an endless (well not quite endless but 20-30) tray notifications about error connecting to it when I come back to teh PC after leaving for a few hours...




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  Reply # 208029 19-Apr-2009 21:38
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richms: gmail imap is always pretty bad IMO - I frequently find that outlook is erroring about it, come back to an endless (well not quite endless but 20-30) tray notifications about error connecting to it when I come back to teh PC after leaving for a few hours...

I haven't had a single problem with Gmail IMAP... with Thunderbird - It's probably the most reliable email service I've ever used.




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