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267 posts

Ultimate Geek


Topic # 33091 29-Apr-2009 16:05
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I have recently asked Maxnet to comment on the level of service they are likley to be able to offer me (as xnet are long overdue for the bin).

Rather than a "we're great" reply, I actually got a surprisngly subdued response. I'm not sure if they're genuinely concerned about their ability to make me happy, or if they just like to palm off private users in favour of businesses.

The two specific points they raised were that they service a lot of schools so experience a slow down during school hours (I think that's what they were saying), and also that they had had specific cases of Skype not performing on their network, and they are unable to determine why.

Is anybody using their non-business service (I'm looking at naked), or can anyone else comment on ther performance generally?

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82 posts

Master Geek


  Reply # 210864 30-Apr-2009 11:46
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Have been using Maxnet for one of my clients and we haven't had any issues. Up time seems better than Orcon and so far their support seems a lot better as well.

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  Reply # 210931 30-Apr-2009 16:04
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I suspect they are much more focused on business, schools and their hosting/datacentre stuff.

How much data do you use per month normally? I think maxnet in the too expensive for anything other than light user usage.  There price of $10 per 2GB ($5 per GB) for extra usage is fairly obscene.

For example for a FS/FS ADSL plan using 30GB per month... Maxnet is ~$27 more expensive than Telstra PDQ, for 40GB they are ~$57 more per month.  At 20GB per month Maxnet are ~$3-4 cheaper.

Anyway if you're not in the light user category I'd take a look at Snap, Telecom or Telstra all the rest are either too expensive or have serious performance or service problems (in my opinion).


 
 
 
 




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Ultimate Geek


  Reply # 210938 30-Apr-2009 16:22
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Slotherby - anything about Skype?

Ragnor - I use about 8-9Gb pretty consistantly. Maxnet's FS plan for this as naked DSL is $75. Add < $15 for VOIP and it's cheaper than any equivalent phone/dsl plan I've seen.

Or have plans changed when I wasn't looking.....

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Master Geek


  Reply # 210959 30-Apr-2009 17:49
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My client uses Skype on a daily basis with no problems.

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  Reply # 210987 30-Apr-2009 19:10
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Ragnor: I suspect they are much more focused on ... their hosting/datacentre stuff.


Agreed, I didn't know they did ADSL to be honest.  I would pick a ISP that specialises in broadband.

/my 2 cents



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Reply # 211040 30-Apr-2009 21:09
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Nate:

Agreed, I didn't know they did ADSL to be honest.  I would pick a ISP that specialises in broadband.

/my 2 cents




Well been around since '98 and have certainly been doing DSL for a long time... Have a similar business model to Orcon, virtual ISPs/wholesale ISP services so have a lot more users that you think :)

smac: I have recently asked Maxnet to comment on the level of service they are likley to be able to offer me (as xnet are long overdue for the bin).

The two specific points they raised were that they service a lot of schools so experience a slow down during school hours (I think that's what they were saying), and also that they had had specific cases of Skype not performing on their network, and they are unable to determine why.


Interesting, I really would like you to PM me the name of the guy you spoke to as I'll go educate him :) ...

Maxnet have a very different user profile so I guess you could say the slowest time of the day (if there is such a thing) would be during the morning/midday. Maxnet always have free bandwidth even during peak times and I could show you graphs to back this up but I'd probably get shot more than once :)   .. I even have a test DSL connection setup specifically to see what clients would be receiving.

If someone is having an issue with skype then I want to know about that case as that is clearly not normal as I know many clients use skype and other SIP trunks etc over Maxnet connections, inculding DSL.

Bog standard FS/FS connection.





cheers

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Master Geek


  Reply # 211064 30-Apr-2009 21:57
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My only complaint with Maxnet, so far, is their DNS Zone Management interface is very basic and does not have the user flexibility that others do.

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  Reply # 211113 1-May-2009 02:14
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smac: Slotherby - anything about Skype?

Ragnor - I use about 8-9Gb pretty consistantly. Maxnet's FS plan for this as naked DSL is $75. Add < $15 for VOIP and it's cheaper than any equivalent phone/dsl plan I've seen.

Or have plans changed when I wasn't looking.....


My mistake I was looking at non naked plans, but yeah for light usage they seem decent.

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