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942 posts

Ultimate Geek
+1 received by user: 29


# 36537 27-Jun-2009 16:17
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I've been helping out a friend get connected to woosh, I've solved all his problems (wasn't even getting a signal to start off with....) so far but now I'm stuck with this:

Connecting trough the WAN Miniport (PPPOE)... UNTIL then this errror message pops up "Errror 772: The remote computer's network hardware is incompatible with the type of call requested."

Any idea to fix this as to what might be the cause?




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237 posts

Master Geek
+1 received by user: 6


  # 228849 27-Jun-2009 21:37
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I spent nearly a whole day getting past that problem when I got Woosh. I think after flashing the modem I got it working. I'm using a router connected to woosh modem to establish the PPPoE connection now. Much more stable setup as when I had the modem connected directly to my PC I had to keep restarting every time I wanted to connect after disconnecting.

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Geek

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Woosh Wireless

  # 229533 30-Jun-2009 13:03
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Unfortunately (for you and us), these error codes often don't specifically identify the issue.  According to our internal knowledgebase, there are 4 known issues that might lead to that error code.  Here is what it says:-

772 The remote computer's network hardware is incompatible with the type of call requested


Caused by: Poor signal.
Fix: Improve signal.
http://www.woosh.com/ContentClient/Faq/IPWirelessModemSignal.pdf


Caused by: Faulty cable/modem.
Fix: Check for damage on cable/modem, replace if needed.


Caused by: Unflashed modem.
Fix: Flash the modem.


Caused by: Barred Modem.
Fix: Ring the call centre and check if the modem has been barred e.g. it might have been reported stolen.


 
 
 
 


84 posts

Master Geek


  # 231099 5-Jul-2009 01:32
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dman: I've been helping out a friend get connected to woosh, I've solved all his problems (wasn't even getting a signal to start off with....) so far but now I'm stuck with this:

Connecting trough the WAN Miniport (PPPOE)... UNTIL then this errror message pops up "Errror 772: The remote computer's network hardware is incompatible with the type of call requested."

Any idea to fix this as to what might be the cause?


99% of the time it's the modem that requires flashing. Once you flash the modem, power cycle the modem and try again. Used to strike this a lot with Vista and earlier versions of the Woosh product CD. The solution back then was to use an older Windows XP machine, connect the modem via USB and flash the modem with utility provided on the CD and then try it on the Vista machine using an ethernet lead and PPPoE.


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