A friend of mine has just moved house (to just outside Whakatane; Paroa to be precise), and Telecom says that DSL can't be installed because the exchange has no free ports. Apparently he is 8th in the queue with a projected install date of 2012. That sounds ridiculous, so is it likely to be true or has there just been a communication breakdown somewhere along the line?

He's also tried calling TelstraClear, but apparently the service is dependent on Telecom as he is too far out of town (according to the person he spoke to, TelstraClear has equipment in the Whakatane exchange but not out at Paroa). I found that interesting as I'm pretty sure that he's on the main Whakatane exchange; my parents certainly are and his phone number only differs by the last two digits. http://www.telecomwholesale.co.nz/maps shows him as being on the main exchange too.

But I digress. He's looking into alternative solutions but as a gamer he requires a low latency. Does anyone have any suggestions or experience with services such as Kordia Extend?

Thanks :)