Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

3 posts

Wannabe Geek

# 39032 7-Aug-2009 21:14
Send private message

Okay... here's my story.
I decided to jump from my WxC Fusion naked DSL service to one of Woosh's Bundle of Joy plans because I wanted a normal home phone line instead of unplugging and plugging in the phone every so often (Xbox one can ring through) and that WxC international speeds are crud.

Now here's the problem, I signed up on the 23rd of July and they sent me a letter saying that my home phone and broadband would be connected on the 31st of July. Now it has been a week and I still have not been connected, phoned them numerous times about this and all they say is that they have to wait for Telecom to "Press the button" so my broadband to be connected. My home phone, they say my landline number is with them and working when it is obviously not, as it is still with my WxC VFX service and that I get no dial tone on my non-voip phone (the one that is plugged directly into the wall, not into the voip phone adaptor.).
I rang them today at around 4pm (half an hour on hold) and they said it would DEFINITELY be connected by 7pm, but still.....nope no Woosh connection, still with WxC. I guess I have to pay for another months of service with WxC.....

Sorry if I seem a bit impatient but hey, something they say should be done in 48 hours should be done in 48 hours not a week.

Any ideas?

Create new topic
26 posts


Woosh Wireless

  # 246592 14-Aug-2009 14:55
Send private message


That certainly does sound stressful. 'Naked' has proved to be somewhat more difficult to transition than 'Clothed' DSL, but not to that extent.

Unfortunately we can't find any details that match up with what you describe. Please click on our username, and email me your details so we can sort it out. We have only been selling this for a couple of months. If there are process or training issues with Naked DSL transitions that we haven't got right we are very keen to resolve them.

Darin Hutcheson
Networks and Information Systems Manager

3 posts

Wannabe Geek

  # 248807 19-Aug-2009 21:28
Send private message

Update: It has been 20 days since when we were supposed to be connected and, yep you guessed it, still not connected. A bill of $56.90 has appeared on my account for a inactive service and they have requested AGAIN for Telecom to look into this matter. The first time, Telecom didn't even bother coming by blaming it on the strike and said it had to be rescheduled and haven't heard from them since.


3 posts

Wannabe Geek

  # 249920 23-Aug-2009 21:19
Send private message

UPDATE: Ok, our services have finally been connected when a person from Chorus came over and did some work on our local cabinet and property. However we are still waiting for our phone number to be ported over from WxC which I hope it won't take as long (stuck with some random number at the moment).

Evaluation of service so far: Broadband speeds are faster than WxC's but the customer service is slooow to get things done.

26 posts


Woosh Wireless

  # 250023 24-Aug-2009 10:10
Send private message

Thanks for letting us know your details and the recent update. Late last week, we met with the manager of broadband provisioning at Telecom and discussed this. There was an issue with the process of transferring Naked DSL connections which it looks like they resolved in your case. We will review and fix that for future customers. Thanks for your patience, and our apologies for the long delay.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07

Techweek starting around NZ today
Posted 20-May-2019 09:52

Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00

New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30

Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11

Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23

Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11

Vodafone New Zealand sold
Posted 14-May-2019 07:25

Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25

Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39

Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25

Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13

The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41

Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.