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3 posts

Wannabe Geek


# 39032 7-Aug-2009 21:14
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Okay... here's my story.
I decided to jump from my WxC Fusion naked DSL service to one of Woosh's Bundle of Joy plans because I wanted a normal home phone line instead of unplugging and plugging in the phone every so often (Xbox Live...no one can ring through) and that WxC international speeds are crud.

Now here's the problem, I signed up on the 23rd of July and they sent me a letter saying that my home phone and broadband would be connected on the 31st of July. Now it has been a week and I still have not been connected, phoned them numerous times about this and all they say is that they have to wait for Telecom to "Press the button" so my broadband to be connected. My home phone, they say my landline number is with them and working when it is obviously not, as it is still with my WxC VFX service and that I get no dial tone on my non-voip phone (the one that is plugged directly into the wall, not into the voip phone adaptor.).
I rang them today at around 4pm (half an hour on hold) and they said it would DEFINITELY be connected by 7pm, but still.....nope no Woosh connection, still with WxC. I guess I have to pay for another months of service with WxC.....

Sorry if I seem a bit impatient but hey, something they say should be done in 48 hours should be done in 48 hours not a week.

Any ideas?
Thanks.

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26 posts

Geek

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Woosh Wireless

  # 246592 14-Aug-2009 14:55
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Hi,

That certainly does sound stressful. 'Naked' has proved to be somewhat more difficult to transition than 'Clothed' DSL, but not to that extent.

Unfortunately we can't find any details that match up with what you describe. Please click on our username, and email me your details so we can sort it out. We have only been selling this for a couple of months. If there are process or training issues with Naked DSL transitions that we haven't got right we are very keen to resolve them.

Regards,
Darin Hutcheson
Networks and Information Systems Manager



3 posts

Wannabe Geek


  # 248807 19-Aug-2009 21:28
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Update: It has been 20 days since when we were supposed to be connected and, yep you guessed it, still not connected. A bill of $56.90 has appeared on my account for a inactive service and they have requested AGAIN for Telecom to look into this matter. The first time, Telecom didn't even bother coming by blaming it on the strike and said it had to be rescheduled and haven't heard from them since.

 
 
 
 




3 posts

Wannabe Geek


  # 249920 23-Aug-2009 21:19
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UPDATE: Ok, our services have finally been connected when a person from Chorus came over and did some work on our local cabinet and property. However we are still waiting for our phone number to be ported over from WxC which I hope it won't take as long (stuck with some random number at the moment).

Evaluation of service so far: Broadband speeds are faster than WxC's but the customer service is slooow to get things done.

26 posts

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Woosh Wireless

  # 250023 24-Aug-2009 10:10
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Thanks for letting us know your details and the recent update. Late last week, we met with the manager of broadband provisioning at Telecom and discussed this. There was an issue with the process of transferring Naked DSL connections which it looks like they resolved in your case. We will review and fix that for future customers. Thanks for your patience, and our apologies for the long delay.

Regards,
Woosh

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