Had a customer recently ring me as he had been away for 2 months and while he was gone his sister trashed his O/S.
I did a clean install, hooked it up to my net and updated everything, restored his personal stuff and gave it back.
He rang me as he couldn't get Woosh going. I went up and tried everything and then spent some time with the Woosh guys who made me do everything all over again and then concluded it was his PC.
Eventually they sent out a new modem.
Surprise, surprise, it made no difference so I took his PC up to another customers place (off a different tower) and set it up all over again. Worked perfectly.
Back to his house, tried the receiver on the roof, no joy, so he rings Woosh back again and gets told "due to technical difficulties they couldn't come out for 3 weeks".
Meanwhile another customer off the same Woosh tower had been having the same problem. She had it working for 2 weeks and then it lost it for the next 2 months. She was told there was a 3 week wait too.
Meanwhile after I ad driven all over Southland proving there was nothing wrong with his PC or modems, he manged to get them to come out sooner.
They told him that the modem was "confused and getting signal from 2 towers".
Whatever they did they sorted it finally.
The other customer rang me today to tell me she was told the same thing - it was getting signal from Woodlands tower (the one they were both off) and Bluff tower.
I don't believe the Bluff tower bit - thats about 50kms from her.
*&^%$# Woosh. I did 125KM with all this running around.