Need help troubleshooting slow naked DSL connection

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freeland

42 posts

Geek

#40578 31-Aug-2009 22:24

I've just switched to naked DSL from normal DSL and since the switch I am getting very slow speeds, with the upload speed actually being a bit faster that the download speed...

Using http://www.consumerspeedtest.org.nz/ I'm getting around .39 Mbps up and .64 Mbps down.

With my pervious connection I got normal NZ speeds....

here is what my modem is reporting about the connection:

Receive Direction Send Direction

Max. DSLAM data rate
kBit/s
7616
832

Min. DSLAM data rate
kBit/s
7008
832

Attainable data rate
kBit/s
10800
992

Current data rate
kBit/s
7616
832

Latency

16 ms
16 ms

Bit swap

on
on

Signal-to-noise ratio
dB
21
12

Line attenuation
dB
16
8

Power cutback
dB
0
0

Any ideas?

Thanks.

BioNz

80 posts

Master Geek

#252092 1-Sep-2009 07:14

your stats look ok are you on adsl or adsl 2+? looking from your stats i would say adsl.

might pay to give your isp a call and ask whats going on. it doesnt look like its your connection at your place.

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cyberhub

224 posts

Master Geek

#252114 1-Sep-2009 08:47

Looks like you may not have your router configured correctly.
I agree with BioNZ call your ISP and get the correct settings.

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freeland

42 posts

Geek

#252118 1-Sep-2009 08:53

I'm on normal adsl. I don't think there is an issue with the modem as I've tried several and get the same speeds...

I have called the isp and they were vague, but mentioned something about the exchange might need upgrading...

coffeebaron

6073 posts

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#252122 1-Sep-2009 09:02

Do some speed test during the day and compare with evening and see if there is a big difference. This will indicate if there is possible exchange congestion.
Also sometimes when changing plans, it can muck up your data cap, so that could be another possibility.

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freeland

42 posts

Geek

#252123 1-Sep-2009 09:05

Who controls the data cap? isp or telecom? I've been thinking that from the start...

coffeebaron

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#252224 1-Sep-2009 13:58

freeland: Who controls the data cap? isp or telecom? I've been thinking that from the start...

The ISP

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freeland

42 posts

Geek

#253025 3-Sep-2009 21:06

just an update: I've been back and forth with the isp.... still slow.

They are sending someone to look at the exchange again...

One thing I should mention: This house had to telephone lines connected. With my old provider and normal adsl, I could plug my modem into any of the four jacks in the house and get connected (at a much faster rate than I get now)

After the switch to naked adsl, only the one of the jack would work (the one in the kitchen).

When I would connect to any of the other jacks I would get an adsl signal sync, but it would time out when it tried to connect.

Is it possible that I am connected to wrong wires coming from the terminal at the end of the drive?

I was surprised that when the tech was here in the house he did not check the connection at the road.

insane

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#253052 3-Sep-2009 22:20

who's your ISP?

freeland

42 posts

Geek

#253056 3-Sep-2009 22:36

kiwilink