Need help troubleshooting slow naked DSL connection

Forums › New Zealand Broadband › Need help troubleshooting slow naked DSL connection

freeland

42 posts

Geek
+1 received by user: 4

#40578 31-Aug-2009 22:24

I've just switched to naked DSL from normal DSL and since the switch I am getting very slow speeds, with the upload speed actually being a bit faster that the download speed...

Using http://www.consumerspeedtest.org.nz/ I'm getting around .39 Mbps up and .64 Mbps down.

With my pervious connection I got normal NZ speeds....

here is what my modem is reporting about the connection:

Receive Direction Send Direction

Max. DSLAM data rate
kBit/s
7616
832

Min. DSLAM data rate
kBit/s
7008
832

Attainable data rate
kBit/s
10800
992

Current data rate
kBit/s
7616
832

Latency

16 ms
16 ms

Bit swap

on
on

Signal-to-noise ratio
dB
21
12

Line attenuation
dB
16
8

Power cutback
dB
0
0

Any ideas?

Thanks.

BioNz

80 posts

Master Geek
+1 received by user: 66

#252092 1-Sep-2009 07:14

your stats look ok are you on adsl or adsl 2+? looking from your stats i would say adsl.

might pay to give your isp a call and ask whats going on. it doesnt look like its your connection at your place.

The Views I have may not be those of my Employer and are my own

cyberhub

224 posts

Master Geek
+1 received by user: 22

#252114 1-Sep-2009 08:47

Looks like you may not have your router configured correctly.
I agree with BioNZ call your ISP and get the correct settings.

CyberHub - Hosting Made Simple

freeland

42 posts

Geek
+1 received by user: 4

#252118 1-Sep-2009 08:53

I'm on normal adsl. I don't think there is an issue with the modem as I've tried several and get the same speeds...

I have called the isp and they were vague, but mentioned something about the exchange might need upgrading...

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#252122 1-Sep-2009 09:02

Do some speed test during the day and compare with evening and see if there is a big difference. This will indicate if there is possible exchange congestion.
Also sometimes when changing plans, it can muck up your data cap, so that could be another possibility.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

freeland

42 posts

Geek
+1 received by user: 4

#252123 1-Sep-2009 09:05

Who controls the data cap? isp or telecom? I've been thinking that from the start...

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#252224 1-Sep-2009 13:58

freeland: Who controls the data cap? isp or telecom? I've been thinking that from the start...

The ISP

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

New World

Shop on-line at New World now for your groceries (affiliate link).

freeland

42 posts

Geek
+1 received by user: 4

#253025 3-Sep-2009 21:06

just an update: I've been back and forth with the isp.... still slow.

They are sending someone to look at the exchange again...

One thing I should mention: This house had to telephone lines connected. With my old provider and normal adsl, I could plug my modem into any of the four jacks in the house and get connected (at a much faster rate than I get now)

After the switch to naked adsl, only the one of the jack would work (the one in the kitchen).

When I would connect to any of the other jacks I would get an adsl signal sync, but it would time out when it tried to connect.

Is it possible that I am connected to wrong wires coming from the terminal at the end of the drive?

I was surprised that when the tech was here in the house he did not check the connection at the road.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#253052 3-Sep-2009 22:20

who's your ISP?

freeland

42 posts

Geek
+1 received by user: 4

#253056 3-Sep-2009 22:36

kiwilink