Cabinetisation - Orcon no response and Telecom says cannot comment, stay or go?

Forums › New Zealand Broadband › Cabinetisation - Orcon no response and Telecom says cannot comment, stay or go?

kpatton

10 posts

Wannabe Geek

#42476 5-Oct-2009 19:26

Hi,
A while back (and this happened to a friend in the neigbourhood) i was happily tootling along on 8-10MB/s ADSL 2 speed in Meadowbank. I noticed some Chorus tents in the area and read that this was cabinetisation. Great, i thought, things will get better!

My speed suddenly one day went to dial up. Took me a few calls with Orcon but then they turned around and blamed Telecom (or should that be Chorus?) for the mess, sayign that something had screwed up but they could not afford to get their equipment into the box or were unwilling too etc. etc. and so i could not do anything about it. They put me back on Orcon Home ADSL and i get 3MB/s.

I just rang Telecom to see if switchign would improve my situation and they told me they could not comment legally on cabinetisation.

My router reports ADSL 2, attenuation is very low so i'm told and 16MB/s is reported but it only get 3MB/s (which is not bad, but i would like the best that i can get).

Now, i understand a wee bit about what's going on technically, but not a great deal of the detail. My question is what exactly am i waiting for? Should i switch to Telecom and expect a better service even though they can't acknowledge that? How come Chorus can stuff something up for another player and not be obliged to fix it?

nzbnw

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#261399 5-Oct-2009 19:42

Can you post your router stats, then someone here might be able to advise you?

nzbnw

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Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

kpatton

10 posts

Wannabe Geek

#261401 5-Oct-2009 19:46

Here are the ADSL stats:

DLINK GSL-G604T

ADSL Status

ADSL status shows the ADSL physical layer status.

ADSL Firmware Version: 7.03.01.00 - 7.03.01.00 - 7.03.01.00 Annex A - 01.07.2c - 0.54
ADSL Software Version: V3.02B01T01.NZ.20080714
Line State Connected
Modulation ADSL_2plus
Annex Mode Annex A
Max Tx Power -38 dBm/Hz

Item Downstream Upstream Unit
SNR Margin 12 -21 dB
Line Attenuation 10 2 dB
Data Rate 16024 164 kbps

Oblivian

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#261405 5-Oct-2009 19:59

That appears to be a 128K upload plan (reflected by upstream)

Expect 3-4MB regardless of syncrate.

nzbnw

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Spark NZ

#261406 5-Oct-2009 20:00

Ok from my limited knowledge it looks like your upload is the problem. Confirm with Orcon if you are on a FS/FS plan, and get rid of the dlink lol.

Telecom Thompson modems are good (also free on a 12m 3GB FS/FS plan or higher)

nzbnw

EDIT: Beaten to it! Add hyper link.

kpatton

10 posts

Wannabe Geek

#261419 5-Oct-2009 20:33

yeah, i need to upgrade that router eh;)
Spoke to Orcon again and they just said they can't offer me Ocron+ (ADSL2) anymore and that 3Mb/s is an acceptable speed and that i should just stop compaining basically. They said they would register my interest for Orcon+ (which i had before and they took away from me) which was nice !

They suggested that other providers (e.g. Telecom) might be able to confirm ADSL2 support from my phone number so i could be guaranteed of that before i actually sign over, so i think i might just try again with Telecom.

nzbnw

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#261420 5-Oct-2009 20:36

You can get ADSL2+ according to your ADSL stats.

nzbnw

Oblivian

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#261426 5-Oct-2009 20:50

There will be 2 possible things at play that will stop them talking about the other. (someone will correct me if I'm off)

So far, (as far as I am aware) the cabinets are for ONLY telecom gear. That is, if you are with any ISP that w/sale leases equipment with telecom. You might get lucky to use one, or you might be jumpered back to the main exchange.

Herin lies the issue.. If the exchange has co-share (for instance Orcons own gear in it) you may have to live with slow speed as you terminate at the gear in the main exchange, not the cabinet.

More or less meaning, until such time they are allowed the cabinet space also (which I imagine is the sore point at present) you might be stuck with what you get if you go other than telecom/xtra or partner.

However in both cases, nearly all exchanges in built up cities have now got ISAMs (replaced ASAMS) or ASAMs (taken from replaced exchanges) in them that can provide ADSL2+ sync. But it depends on the profile the ISP has set if you sync at ADSL2+ and GET adsl2+ speeds, or Synch at ADSL2+ but are locked to 128K up or around 7Mbps max down.

kpatton

10 posts

Wannabe Geek

#261436 5-Oct-2009 21:12

i plan to switch to telecom as they have confirmed to me based on my phone number that they can provide adsl2+, whilst Orcon say they cannot. That's good enough for me, thanks for your help everyone.

nzbnw

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#261439 5-Oct-2009 21:18

Oblivian: So far, (as far as I am aware) the cabinets are for ONLY telecom gear.

There is space for competitors equipment. It is however up to Telecom's competitors to make the numbers work...

nzbnw

nzbnw

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#261440 5-Oct-2009 21:19

No problem kpatton. Let us know how you get on.

nzbnw

Ragnor

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#261547 6-Oct-2009 10:42

There are plenty of previous posts about cabinetisation problems for Orcon+ and Vodafone Red customers so I won't go over the problem again, check out some of those posts.

For your purposes read this:
http://www.orcon.net.nz/about/article/cabinetisation_what_does_it_mean_for_orcon_customers/

If you are not happy with the 3Mbit you're getting now or the line stability try convince Orcon to change you off the + network onto one of their plans that use the Telecom wholesale hardware.

Alternatively change ISP to one providing services over Telecom wholesale equipment (avoid Slingshot Next Big Thing, Vodafone Red Network and Orcon+ as they will all have the same problem).

z2k

317 posts

Ultimate Geek

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#261560 6-Oct-2009 11:02

kpatton: Here are the ADSL stats:

DLINK GSL-G604T

ADSL Status

ADSL status shows the ADSL physical layer status.

ADSL Firmware Version: 7.03.01.00 - 7.03.01.00 - 7.03.01.00 Annex A - 01.07.2c - 0.54
ADSL Software Version: V3.02B01T01.NZ.20080714
Line State Connected
Modulation ADSL_2plus
Annex Mode Annex A
Max Tx Power -38 dBm/Hz

Item Downstream Upstream Unit
SNR Margin 12 -21 dB
Line Attenuation 10 2 dB
Data Rate 16024 164 kbps

Your currently syncing at ADSL2+. If you pay $10 extra on your plan Orcon can offer you max upload so that you can take advantage of it.

alliao

321 posts

Ultimate Geek

#261570 6-Oct-2009 11:17

the whole cabinetisation is totally bizarre and not seen anywhere else as far as i know.

client's line can get serious degradation and no one is held responsible. Any reasonable person would think Orcon and Vodafone and businesses that were affected would be doing "something" against such behavior.

Maybe Orcon's being an SOE doesn't really mind that they're making a loss. Maybe Telecom's NZ's version of GM, too big to fail due to it's weight in NZX.

All in all, incomprehensible.. </rant>

kpatton

10 posts

Wannabe Geek

#262492 8-Oct-2009 18:51

OK, switched back to Telecom, now getting 12MB/s with the same router. Was getting 3MB/s with the Orcon Home ADSL standard.

Disengenuous for Orcon to tell me i was getting the "best possible service", with them maybe!

If you have been cabinetised and are having orcon problems with degraded line, I recommend you switch back to Telecom now!

Nice ploy to muck up the cabinets for other players, something fishy going on?

cyril7

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#262497 8-Oct-2009 19:17

Nice ploy to muck up the cabinets for other players, something fishy going on?

The side effects of mid span injection that means LLU customers that are fed via a cabinet (but not from a cabinet) have been known well before cabinets were introduced, some 2yrs or more, so even though you seem surprised if you have an issue talk to your LLU supplier as they are well aware and should never have offered you a service involving mid span injection.

The intention and action of cabinets is to provide better service for broadband customers, and this they very much do. There is however an issue if customers fed via a cabinet (but not from) which is the case for LLU customers, this has all been well discussed before, the involved parites (Telecom, Orcon, Vodafone) are all well versed in the issue. From my understanding if you are an effected LLU customer then either Orcon or Voda will take action and move you back to a Telecom Wholesale product at no or little cost or inconvenience.

Cyril