Devonport, Auckland - Do any Telcos have better infrastructure than Telecom?

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jaybeedee

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Topic # 43150 18-Oct-2009 22:19

We live about 1Km away from the Devonport exchange as the crow flies, presumably much more as the cable runs, and have absolute rubbish performance particularly at peak times. From what I can see there are no cabinets planned for the area as in theory we get ADSL-2 from exchange equipment.

I had thought it was just the kids youtubing too much and us going over our limit, but it seems very consistently bad even when we are under our cap. (Download 0.06Mbps, Upload 0.06Mbps)

I need to get a new plan anyway with a higher cap, but if there is any other Telco who can offer better performance in Narrow Neck I am more thna happy to change - I just don't want to change if it is to someone reselling the same equipment.

Any advice gratefully received.

freitasm

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Reply # 264929 18-Oct-2009 22:23

First advice is for you to perform a test: unplug all other devices (phone, fax, alarm) from the wall. Test your speed again.

Has it improved? If yes, plug one device at a time and test for each device. Has the speed dropped? If yes are you using the correct adapters and filters? Are the filters correctly plugged?

Have you had any technician checking your wiring lately? Sometimes corroded connections at the entry point in your property may cause this.

Also post any stats from your modem, so others can have a look and tell you if this is expected, or not.

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freitasm

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Reply # 264930 18-Oct-2009 22:25

Also post your modem/router model and firmware version. Some old routers say "DSL2 compatible" but have problems with the service.

Any bit of information is valuable. More information is better than none.

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exportgoldman

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Reply # 264941 18-Oct-2009 23:24

Some of the cabling in Devonport is very very old, I remember numerous complains from very long ago, and some streets were on +1 for additional phone lines. I would do as Freutas says and do a isolation test, and check with your neighbours, it's Devonport right? everyone knows there neighbours there hehe, for what speeds they get.

I'm in Parnell and won't get ADSL2+ until halfway through 2011!

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NonprayingMantis

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Reply # 265064 19-Oct-2009 15:22

0.06Mbps is pretty close to Dialup speeds. ouch.

Sounddude

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Reply # 265076 19-Oct-2009 15:54

Orcon has its own DSLAM kit in the Devonport exchange.

I also live in Devonport, so that dslam is well maintained :)

freitasm

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Reply # 265080 19-Oct-2009 16:02

Before moving providers I think it's always good to make sure the problem is not on your side (inside the house or connection to the network). What if you move providers then find out it didn't improve anything and you are stuck with a contract?

Alternatively, yes try finding where Sounddude lives and see if you can buy the house next door...

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