Change Plan (TelstraClear)

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TheRich

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#51078 27-Nov-2009 08:13

Hi Folks,
Just a quick question for anyone that has changed their TelstraClear Cable plan during a month.
So I was getting close to my limit halfway through the month so I called them up and upgraded to the next plan.
Now when I log in to check my usage it says my 20GB plan has used 20GB and is inactive and my 40GB plan has used 5GB and is active.
So can I use the full 40GB or only 20GB of that 40GB?
Maybe I should just call TelstraClear but I cbf waiting on hold.

Cheers
Richard

ZollyMonsta

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#276774 27-Nov-2009 09:23

Why dont you log on and use the 'live chat' feature. That's what it's there for. You'll get an answer in a quicker time.

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TheRich

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#276782 27-Nov-2009 09:45

Thanks.
I didn't even know they had that feature, that was so much quicker than phoning.
And the answer was yes btw

chiefie

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#276809 27-Nov-2009 10:59

I did a plan change from 20GB to 40GB as I was near finish of my 20GB cap. The CSR switched me over and it kicked over in the next 24 hours and reset my meter to 40GB.

I'm not sure if it is an error with billing or usage meter but for that month I was fortunate to have 20GB+40GB to use, and I did made full advantage of it.

BTW you can only change plan once-a-month.

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