Woosh connection problems

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Willow

2 posts

Wannabe Geek

#5202 8-Oct-2005 16:44

Hi, i live in takapuna, auckland and i'm having quite a bit of trouble with my woosh connection. my modem usually picks up signal from basestation 36, but i rarely get any more than 8-10% signal strength and usualy a signal quality of around -1 and i regularly get disconnected. Recently, on the odd occasion, my modem has picked up signal from basestation 99 which has given me a strength of about 35% and quality of 3-4, but this never lasts long before i get relegated back to crappy basestation 36. Ive been using woosh for a while now, and for the first 6 months of my usage i had no such trouble always getting a signal strength of 30%+.
When i first started getting the crap signal, i rang woosh, who had no idea what could be wrong, and sent me a replacement modem, but the problem has persisted now for quite a while, and i havent bothered to ring woosh again.
Does anyone have any ideas on what is wrong and what i can do?? Any help would be much appreciated (i just got disconnected as i was writing that, this is very annoying!!)

Thanks, Matt

alasta

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#21180 8-Oct-2005 17:23

I seem to recall Stuff.co.nz running an article a few months ago about a guy in Brooklyn, Wellington, who was happily using Woosh until one day he was suddenly unable to get any coverage. When he contacted Woosh, they admitted that they had recently installed new transmitters around his area and the transmitter from which he had previously been receiving a strong signal had been re-orientated to optimise their coverage area.

I doubt that this situation is common, but it sounds like it might possibly explain the problems that you're having.

paradoxsm

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#21272 10-Oct-2005 21:32

which modem are you using?

I used to have neverending problems till I moved to an area with lower coverage where I have had no problems ever since!

It was I believe caused by harmonics off metal Warehouses between me and that one base.

see if Woosh can bar you off that particular site.

Willow

2 posts

Wannabe Geek

#21343 11-Oct-2005 16:33

i think i have the latest type of modem, it has all of the signal display etc on the top and is made out of some cheap plastic.

Can woosh actually bar you from a particular sight? I wouldve thought the modem is trying to get the strongest signal it possibly can anyway, or does woosh set modems in a certain area to recieve signal from a particular sight?

I can live with the problem, but as im sure you could understand it can get very annoying at times, especially as i did once get excellent signal all the time. I guess woosh couldve moved the transmitter or something, but when the problems first started happening, i spoke to several people at woosh, none of whom had any idea what could be the problem. Do you guys think i should just try calling them again?

Thanks for the help so far

paradoxsm

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#21348 11-Oct-2005 17:38

Try and ask for a tech visit if the problem is not stop.. of course the tech will have a better idea and need to have the problem occuring at the time.

Most of the Helpdeask are not too good though there are a couple of gems in the team.

Celll bars can be done by Vodafone I belive but i'm not sure on this, I assume they can lock the IMEI of the modem against connecting to a certrain cellsite.