Woosh Phone Caller ID

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Andy_Walker

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#5205 9-Oct-2005 08:51

I've had the new Woosh phone service up & running for a few weeks now. I've found the service great and working really well. It is saving me money for sure. On Telecom I used to have my number customer linked because I have moved out of the exchange area my original number was for. This cost $22.50 monthly customer link fee plus 5 cents per minute on the calls linked thru. Total about $80 per month. Woosh allow me to use my old Telecom number for free with no per minute charge for received call.

Great!

Anyway the only really issue I have is the way caller ID works. I've asked Woosh about this and no one seems to know about it. It seems the Caller ID information differs from they way Telecom do it in that there is no time/date information in there. My caller ID unit has its clock & calander set by the 1st incomming call. Now I can manually set the time & date on my phone but since I am on Woosh it keeps getting reset back to 12:00 01 Janurary. If I receive a call from a private number the time setting remains. On any other call the date reverts back to 01 January after the call.

The phone I am using is a Uniden FP106.

If anyone is not experiancing this perhaps due to using a different model phone? Or is anyone able to offer any potential solution. I can't see when calls came in now because I can't rely on time & date stamp info.

paradoxsm

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#21268 10-Oct-2005 21:26

hmmm interesting.. i'll have a play myself. I have a fancy cordless phone attached that also shows a Voicemail icon on the screen of the cordless and the caller ID for call waiting calls!,

obviously stuff that Telecom does not support on it's archaic NEAX exchanges.

Caller ID is sent through as a string of data between the first ring and second ring on a Telecom system so i'll have to check how the gateway does it!

paradoxsm

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#21275 10-Oct-2005 21:43

Yes it does come up as random time on the 01/01
Bad problem is reset my phones time too...

I suspect it's the time after the gateway has been turned on for. I have had it on for 10 hours (since I left for work) and the time is 10:30AM

oh well, one downer for it.

Andy_Walker

89 posts

Master Geek

#21290 10-Oct-2005 23:28

Suddenly this problem seems to be gone. My phone clock was up to the 6th of January. I think it had been 6 days since re setting my gateway. So I reset it now to test if the date would revert to Jan 01. To my surprise it is now displaying the correct time & date for the 1st time since I have had it. Even when I purposely reset the phone to an incorrect date & was set back correctly on the next incoming call.

Perhaps Woosh have just done something at their end to right this. Good news.

paradoxsm

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#21293 10-Oct-2005 23:43

My gateway just malfunctioned madly (the voice lights wree flashing hard out and there was no call bandwidth so it was doing something!) and after another reset now the problem is gone!!!!! Woosh guys must be bored at the helpdesk and reading this ha ha ha ha.

All good!

Andy_Walker

89 posts

Master Geek

#21294 10-Oct-2005 23:52

paradoxsm: Woosh guys must be bored at the helpdesk and reading this ha ha ha ha.

I was thinking the same thing. It look like they have turned their clock on, pitty they have not yet adjusted it for daylight savings.

Andy_Walker

89 posts

Master Geek

#21295 11-Oct-2005 00:03

While on the topic of caller ID I've noticed today that with restricted numbers I often still get the first 4 didgets of the number. My phone allows for 16 characters for the caller name display.

For a restricted number the display reads:

RESTRICTED§9XXXX

Where X represents the actual calling number.

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paradoxsm

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#21297 11-Oct-2005 00:23

ooooh. really!!!! this looks like it could be useful..

i'll do some testing (phoning from work who LOVE making all our numbers "restricted" >:-\ )

Did come testing...

From 027
phone come up with RESTRICTED_272990000
from 021
phone come up with RESTRICTED_212600000 Landline
Don't have one!!!!

though i noticed that from my 021 the number had all sorts of problems, the 021 would tell me "network busy" to playing a worrying message once "this account is disabled" from the woosh end. to finally after 10 tries the call went through.. i might need to get this looked at. the 027 worked flawlessly 5 times.

paradoxsm

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#21298 11-Oct-2005 00:44

Okay there is an alarming rate of failed calls from the 021 network. this is one to refer off to the techs. I have some mates over tonight and we all tried calling the woosh number.. All good from the 027's (and one 025 dear god!) but luckily got 3 calls success out of about 30 from the 021's.

Andy_Walker

89 posts

Master Geek

#21299 11-Oct-2005 00:45

Yes I got RESTRICTED§98135 from someone calling in Glen Eden.

paradoxsm

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#21300 11-Oct-2005 01:02

Okay I think I hav sussed the problem.. Vodafone must be re-routing all their calls exactly the way I do the bulk of mine... Over to Australia and back.

(I make 6c a minute calls from my mobile thanks to this little system, that's a lot of talking!!!)

Saying that i did notice that they from sometime last year speaking to thir Customer services sounds like I making an international call and their caller ID when they phoned me back today the number came through and some really strange number like a switch or a generated number.

(you can't notice the difference between local switching and international switching where there is a mobile involved so no one really notices any change.)

Today I was emailed from a company in Australia to tell me that that my phone number wasn't working (why I restarted the gateway 12 hours ago). and thought nothing of it.

I have tried using a special network facility I have (I make a special call to australia and a switch there makes an outbound call for me as though I was sitting in the Gold Coast calling to NZ) and I'm getting the same problems, only very few calls connect.

hmmm.. an interesting one. More testing is needed as this almost cost me a job today. (and vodafone deleting my voicemail and replacing it with a voice that says "this number is not listed" certainly did not add to the proffesionalism)

freitasm

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#21307 11-Oct-2005 08:29

paradoxsm: Okay there is an alarming rate of failed calls from the 021 network. this is one to refer off to the techs. I have some mates over tonight and we all tried calling the woosh number.. All good from the 027's (and one 025 dear god!) but luckily got 3 calls success out of about 30 from the 021's.

I take you are talking directly to Woosh on this one?

We do have some Telecom and Vodafone people lurking around, but since this forum is for Woosh users, I doubt any would read it here. And I am not aware of any Woosh person reading this - yet.

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