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#56510 14-Jan-2010 18:03
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Hey guys;

We are on Snap at the moment, and that is treating us all good, except there's one problem.

Every night the internet slows down to a crawl (like were talking about 256kbit down, 500kbit up, and yes, that's up > down) - sites such as Youtube and Geekzone fail to work, and since we run a server at home it get's quite bad. The real problem however is i'm at work (I work 1km away from where I live) and the speeds here are going about the same.

Is there any Chorus reps here that can tell me what's going on? I have tried phoning Snap and there's nothing they can do, but it seems everyone in Richmond runs slow each night so I think it has to do with something like the exchange being overloaded. It's actually starting to drive me up the wall >.<


When Eftpos, your Till Software and everything else runs through the internet, it can be quite bad in store, I have a backup Vodem but really don't want to use that >.<


Thanks!




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  #290074 14-Jan-2010 18:21
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Are both local and international slow in peak time in the evening? Try testing with speedtest.net to Auckand and to Los Angeles.

Also you are running a business on a residential internet connection?  You realise with a residential connection it's best effort no guarantee of performance/reliability or uptime right?



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  #290089 14-Jan-2010 19:34
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It seems to only happen at night, the store is on a Business plan and home (1km away) is just on a residential plan. It's also quite bizarre that it's deciding to run slightly faster than normal atm.




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