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Geek


Topic # 56553 16-Jan-2010 15:38
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Hi - I live in Mount Manganui (just moved into a flat there) and I want to get a broadband connection. I contacted Xnet, and registered for their broadband (adsl) + voip package. But now they tell me they can't supply adsl due to limitations in the telephone exchange.

Point 1: I was really astounded to hear this. Can it be true that in 2010 in urban centres in NZ it is impossible to supply adsl to all households? Could another isp supply an adsl service (maybe it's just xnet that have problems - although that's not what they told me)?

Point 2: What options do I then have to get broadband, if I can't get adsl? I think there are satellite services, and also something called "eol" - anyone have any experience with these, or other ideas?

Thanks,
Peter

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Ultimate Geek


  Reply # 290542 16-Jan-2010 15:49
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sounds like all the adsl ports in the exchange  have been usedcan you go on a waiting list?




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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  Reply # 290555 16-Jan-2010 16:45
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Most ISP's provide their service via Telecom wholesale equipment.

Put your address into this search to find out what exchange and cabinet area you are in
http://www.telecomwholesale.co.nz/maps

A bunch of new cabinets are scheduled to be installed by April this year 2010 in that area, chances are you are in one of those sub areas in the Mt Maunganui exchange area.

I don't believe Orcon, Vodafone or Telstraclear have or are going to put their equipment in that exchange area or any of those cabinets.

If you want ADSL it's a matter of waiting for Telecom wholesale to complete the cabinet upgrades.

I would go on the waiting list for a connection, houses are connected and disconnected freeing up ports in the exchange/cabinet all the time so you may get lucky.

Also I would look at mobile broadband as a stop gap measure. Telecom XT or Vodafone.

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  Reply # 290564 16-Jan-2010 17:35
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Have you tried eol?

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Geek


  Reply # 290624 16-Jan-2010 22:16
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This is like what happened to us.

Telecom said nah, go on waiting list, as soon as they found out we decided to go with IHUG who could connect us immediately "oh wait, we can fit you in afterall"

We told em to shove it where the sun dont shine

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  Reply # 290650 17-Jan-2010 07:58
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EOL had good results in consumer. There is also netsmart and compass wireless available in the Mount Maunganui area. Try them as well.

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  Reply # 290696 17-Jan-2010 13:41
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Had good experiences with EOL good customer service, and 99% uptime to date for me. I would say if you can't get broadband over your phoneline sorted definately go with EOL.

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  Reply # 291183 19-Jan-2010 14:12
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littleboy:

We told em to shove it where the sun dont shine


And what did you do to get BB after that.

Cyril

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Geek


  Reply # 291189 19-Jan-2010 14:23
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We used vodafone.

Basically.

Telecom: We'll put you on waiting list
Vodafone: Here we'll sign you up right away
Telecom: Oh look a space just appeared how about that!
Us: Shove it up there telecom piss off
Vodafone: Welcome to VF :)

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Ultimate Geek
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  Reply # 291297 19-Jan-2010 20:56
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littleboy: We used vodafone.

Basically.

Telecom: We'll put you on waiting list
Vodafone: Here we'll sign you up right away
Telecom: Oh look a space just appeared how about that!
Us: Shove it up there telecom piss off
Vodafone: Welcome to VF :)


Well unless you are on unbundled equipment then you are still a telecom customer whether you like it or not ... its just vodafone paying telecom instead of you.

Edit: as for OP what street are you on or what cabinet? (use telecomwholesale.co.nz/maps to find cabinet)




Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.



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Geek


  Reply # 291299 19-Jan-2010 21:07
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Hi - the situation has completely changed now. Out of the blue a telecom technician turned up and connected up the cables in the junction box on the street. He hadn't heard that there was any sort of problem at the exchange, and happily hooked me up. Shortly thereafter Xnet rang me up and told me I was all ready to go! Someone obviously got their wires crossed back at HQ - but I ain't gonna ask any questions, just glad to be online at home now.

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Ultimate Geek


  Reply # 291300 19-Jan-2010 21:11
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they were probly reading this thread lol




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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