Problem with double router and some applications

Forums › New Zealand Broadband › Problem with double router and some applications

N3verCont3nt

16 posts

Geek

#56705 21-Jan-2010 12:55

SO. Im having problems with my internet and Im not sure if its the ISP (telecom xtra) or if its the modem + router setup Im using... I have a Thomson speedtouch 530 modem and a cisco linksys WRT120N wireless router.

THE PROBLEM:

So, web pages like this work fine and are loading fast. Youtube is as fast as ever. Downloading and uploading is normal. BUT, applications like msn messenger and xfire (an instant messaging service for gamers) either dont login, or when they do, they have problems staying logged in. ALSO I have a playstation 3 and I cant connect to the playstation network, error messages like 80710B23 and 80710092 appear. OR when I can connect games dont work online (e.g modern warfare 2 comes up with messages like communication with activision servers has been interrupted).

THE SOLUTION:

I have no idea. So please help me fix this problem. Im thinking of changing ISP's as this has been an ongoing problem...

johnr

19282 posts

Uber Geek
Inactive user

#291865 21-Jan-2010 13:05

With the thread title just " help " not many people will be interested also this is against FUG

cyril7

7257 posts

Uber Geek

Trusted

Subscriber

#291866 21-Jan-2010 13:06

Hi, how have you got the WRT connected to the modem, via the WAN port or the LAN port, if the former then you are probably suffering from double NAT issues.

And yes we could all do with some help and most of us beyond help, so that title might not get you noticed

Cyril

N3verCont3nt

16 posts

Geek

#291876 21-Jan-2010 13:24

OK sorry if I broke the rules this is my 1st post...
The WRT is definitely connected through the right port, or else the installation instructions are incorrect. Also I doubt this is the problem as I was having connection issues before I got the new cisco router installed for increased range...

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#291877 21-Jan-2010 13:25

Update the Firmware on your Linksys device and/or turn off UPnP.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Ragnor

8035 posts

Uber Geek

Trusted

#291903 21-Jan-2010 14:03

Classic case of double NAT, basically you need to setup the two devices in WAN bypass mode.

This guide is decent and easy to follow:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/933517.html

N3verCont3nt

16 posts

Geek

#291905 21-Jan-2010 14:09

I dont have 2 routers so it cant be double NAT

Ragnor

8035 posts

Uber Geek

Trusted

#291907 21-Jan-2010 14:12

N3verCont3nt: I dont have 2 routers so it cant be double NAT

The speedtouch 530 does NAT and DHCP... it's a modem/router.

Follow the guide in my earlier post (I added a link) if you want to get it all working smoothly.

Also if I recall correctly the 530 is a ADSL1 only device, you might want to look at upgrading to an ADSL2+ capable device if you ever want your line to sync at more than 8Mbit (ie: after your area is cabineted).

You can use this link to find out what exchange/cabinet your address is connected too:
http://www.telecomwholesale.co.nz/maps

N3verCont3nt

16 posts

Geek

#291911 21-Jan-2010 14:20

thanks alot for the help ragnor, ill see if this works

*update*

wait, the guide says to disable the primary router and enable the secondary router... But how do I do that if i only have one router???

*update*

i tried downloading a firmware update for the speedtouch 530... and it says it didnt find any speedtouch device on the network

cyril7

7257 posts

Uber Geek

Trusted

Subscriber

#291961 21-Jan-2010 16:18

Hamish, I recommend that you disable the DHCP server in the WRT120, you also may need to change its LAN address from 192.168.1.1 to say 192.168.1.250. As I remember the Thompson will have an address like 192.168.1.254 (I may be wrong, been a while since I have seen one) so .250 will be fine, where as .1 will clash with the Thompsons DHCP server.

Cyril

Ragnor

8035 posts

Uber Geek

Trusted

#291977 21-Jan-2010 18:00

N3verCont3nt: thanks alot for the help ragnor, ill see if this works

wait, the guide says to disable the primary router and enable the secondary router... But how do I do that if i only have one router???

In your case

modem/router = Thomson Speedtouch 530 = primary router
wireless router = WRT120N = secondary router

I suggest reading that guide again closely... because step #2 tells you to change the lan ip address and disable DHCP in your secondary router ie: the WRT120N.. this is basically what Cyril is saying also.

N3verCont3nt

16 posts

Geek

#292001 21-Jan-2010 19:00

ohh I get it now, thanks a bunch