HELP! I hvae a new MF636 USB Modem for my laptop but Cant load onto VISTA :-(

Forums › New Zealand Broadband › HELP! I hvae a new MF636 USB Modem for my laptop but Cant load onto VISTA :-(

Sheidinice

4 posts

Wannabe Geek

#57442 13-Feb-2010 17:14

HI all
Im really hoping someone can help me as I have already spent hours on the pone to Telecom with NO luck, as well as been down to a Telecom shop with NO LUCK so now I just dont know what to do :-(

My laptop ruins Vista and up till now I have had a Sierra modem that worked and loaded just fine until Telecom changed the network to XT now the Sierra I get like dial up speed, hence the upgrade to the MF363.
I plug in and it starts to load until the initializing stage then freezers. I tried to download the drivers from their site with the exact same thing happening!
I have turned off Firewall and my AVG anto virus but STILL it wont load.
Telecom are saying is a setting on my laptop, which it could be as the desk top running XP we have at home it loads onto straight away.
ANY ADVISE on how to get this loaded and working PLEASE???
Ive spent hours on this and starting to lose it :-)

Cheers
Sheidinice

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#298689 13-Feb-2010 17:21

Do you have any software on you're laptop from a different provider? For example Telstra AU or Vodafone NZ sell ZTE devices and their software may be causing some conflict.

My ZTE MF636 works fine on Vista and XP.

nzbnw

Sheidinice

4 posts

Wannabe Geek

#298692 13-Feb-2010 17:26

No. no other. Only ever been linked to Telecom home broadband and telecom Sierra stick

Sheidinice

4 posts

Wannabe Geek

#298697 13-Feb-2010 17:42

Im really struggling with this as I need internet on my laptop for work :-(
Any other advise from anyone???? Is there something I need to check or uncheck in my computers setup or soemthing maybe?

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#298710 13-Feb-2010 18:57

Don't take this the wrong way, but I think this problem could be beyond you, and will require some more trouble shooting.

Have you installed ALL Windows updates? Can you try the device on another Vista machine?

nzbnw

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#298735 13-Feb-2010 21:51

if the card is prepaid ensure you have top it up first. Next uninstall the sierra wireless datacard and likewise for the telecom connection manager. browse to the program files and delete the sierra wireless and telecom folders & residual files. Reboot. one rebooted ensure that any av software is temporarily disabled. Choose a usb port that you have not inserted the card into before. INsert it into that port wait for installation to 100% complete it will open up the connection manager with "connect" DO NOT connect at this point. close connection manager down, remove datacard and reboot once more. after reboot insert into same slot and now try and connect. PS the white free datacards I have found are a bit more probmatic than the others

Sheidinice

4 posts

Wannabe Geek

#298738 13-Feb-2010 22:07

ALL SORTED :-)
It was drastic but I restored the whole computer to its original state and I have now loaded the MF363 successfully :-)
but thank you all for your help anyway
Cheers
Sheidinice :-)