Hi people my name is Bowan.

I have had a couple of issues with my broadband over a couple of days here is my story.

I have a line splitter installed no need for filters. I was with orcon on an adsl2+ platinum plan with interleaving turned off to get the best ping possible and I rarely ever got disconected from the net the only time that I got disconected was when the modem was restarting. I was rougly getting up/down 1.2mb/4.0mb with 4ms-10ms on aucklands server via speedtest.net this was awesome! Plus I was connected directly to the exchange it was far away but still okay. Then they cabinetised me. Now I  was running on adsl1 because orcon didn't have their hardware installed in that cabinet so that meant 800kb(adsl max)/8mb(adslmax) and 20-30ms and sometimes I got disconnected. I wanted the best of the best I wanted my adsl2+ back! So I went to telecom as they had their adsl2+ equipment in the cabinet now I get 828kb/15.2mb this is from my modem 52ms plus frequent disconnections. I understand the person who swapped me over on the phone put me on a GO plan instead of a PRO plan with the interleaving turned off hence maybe the high ms/ping. I have been with telecom so far for 3 days and I understand that they promised no change in my internet I should not get any disconections it should have been seemless so refund I shall receive. So guys what do you think?

Here is my modem info, Thomson TG585v7

Uptime:
0 days, 0:42:48

DSL Type:
G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:
828 / 15.203

Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00

Output Power (Up/Down) [dBm]:
12,5 / 0,0??? - Don't know whats on there must be the modem

Line Attenuation (Up/Down) [dB]:
5,5 / 11,0

SN Margin (Up/Down) [dB]:
17,0 / 14,0 - This fluctuates more often now this used to be always at 11 / 11 or 12/12 around those figures never that high

Vendor ID (Local/Remote):
TMMB / IKNS

Loss of Framing (Local/Remote):
0 / 0

Loss of Signal (Local/Remote):
0 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
0

Error Seconds (Local/Remote):
0 / 0

FEC Errors (Up/Down):
0 / 163

CRC Errors (Up/Down):
0 / 0

HEC Errors (Up/Down):
0 / 0

Speedtest tests

To Auckland - https://www.speedtest.net/result/731625348.png

To Christchurch - https://www.speedtest.net/result/731626097.png

To Sydney - https://www.speedtest.net/result/731626667.png

To LA America - https://www.speedtest.net/result/731627288.png

I have called telecom they have come around replaced some wiring trying to find out if it's on my end but it's definetly not even I know that then they went away then gave me a call saying that they might need to change the port at the cabinet? I have no idea what that is. But every time I mention to them I am getting slow upload speeds and bad ping they just go but thats good upload speeds even your download speeds are great which isn't a big deal to me. I am a frequent online gamer and uploader I love to send photos to my girlfriend and upload them to photobucket and I am a very impatient person at times. Any help would do anything to get the best possible connection except! Replacing the whole line because I know my line is perfect even though it's got dino wiring as the telecom man said lol!

Kind Regards,

Bowan Anderton