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78 posts

Master Geek


Topic # 58655 16-Mar-2010 19:44
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Hi everyone,

Just wanted to warn people about Woosh's claim to offer ADSL2+. My experience, which may differ from other customers, has been that they only offer ADSL connections, even if you live in an area which has had an ADSL2+ upgrade, and have excellent line quality (0dB downstream attenuation). While this is possibly a problem with the port configuration, and therefore Telecom's issue, Woosh will refuse to follow it up with them.

So if you go with Woosh, chances are you will be stuck with maximum sync speeds of 7616/736, no matter how good your line or how close to the exchange you are.

The thread where I initially worked out what was going on is here: http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=58471

I've already talked to Woosh's customer service, but if anyone comes across this thread and has an idea about how I can fix this issue, then please send me a message and let me know! :)

Thanks

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  Reply # 307966 16-Mar-2010 20:09
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Why not just switch ISP if you really want an ADSL2+ service?

Woosh fixed line isn't exactly that competitive anyway....



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Master Geek


  Reply # 307974 16-Mar-2010 20:18
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simon14: Why not just switch ISP if you really want an ADSL2+ service?

Woosh fixed line isn't exactly that competitive anyway....


I will switch, when our contract period is up. :) To be honest, it's the fact that they advertise something they can't deliver which irritates me.

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  Reply # 307977 16-Mar-2010 20:24
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That's true, they do state on their website:

"ADSL2/ADSL2+ where available on the Telecom network. Automatic/Multimode will connect with the fastest available modulation." http://www.woosh.com/dslmodemsupport/

Have Woosh actually told you that they don't support ADSL2+?

I'm thinking it's something to do with your line, not every Woosh customer.




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Master Geek


  Reply # 307998 16-Mar-2010 20:55
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It's probably a port configuration problem at the exchange, which is Telecom's problem. But Woosh has told me they won't follow it up with Telecom, which in my mind is the same as telling me they won't offer it to me. I live in the city centre, my line attenuation is 2.0/0.0 (up/down), my exchange was upgraded years ago, so I don't see it being another issue.

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  Reply # 308007 16-Mar-2010 21:19
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You should be able to exit the contact without fees as they are not delivering the advertised product.

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Geek

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Woosh Wireless

  Reply # 308940 18-Mar-2010 22:08
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Hi,

We support whatever variant of ADSL that Telecom is providing in your area. Please send me a Personal Message with your username or account number so I can follow up on this.

Regards,
Woosh

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Woosh Wireless

  Reply # 313129 30-Mar-2010 21:27
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If you take a look at http://www.telecomwholesale.co.nz/maps and enter your address, it certainly looks from first glance as if you are in an ADSL2+ zone.  However, if you zoon right in, and click on 'show cabinets within exchange' you will see that your building is covered by (its own) cabinet which is scheduled for upgrade in September 2011.  Your line is connected to an Alcatel 7300 DSLAM back at the exchange, and the speed you get is the typical maximum for that type of DSLAM.



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Master Geek


  Reply # 313602 31-Mar-2010 20:53
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Thanks Woosh, I really appreciate that explanation a lot. The telecom wholesale site does not explain it very well - I assumed that when the exchange was upgraded, all connections within the area would be upgraded. I understand now that if you're on a cabinet, that also needs to be upgraded before you can get ASDL2+.

 

Thanks again for your follow up!

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  Reply # 313712 1-Apr-2010 08:08
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Charles000: Thanks Woosh, I really appreciate that explanation a lot. The telecom wholesale site does not explain it very well - I assumed that when the exchange was upgraded, all connections within the area would be upgraded. I understand now that if you're on a cabinet, that also needs to be upgraded before you can get ASDL2+.

 

Thanks again for your follow up!


All new cabinets have newer ALU ISAM's fitted that do ADSL2+

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