Recently I had message left on my answerphone from my ISP (NZnet) to say we had exceeded our cap. Bizarre as last year we'd signed up for an unlimited data plan (albeit at slower speed). My wife called and was told they'd left 'several' messages on the answer phone. A check through the messages found ONE message (that somehow we'd missed) saying nothing about plans changing - just asking for a call back to discuss our plan (not 'you need to choose a new one or we'll choose one for you').
Is this legal? Surely they must be required to have our agreement before changing plan, and one message that didn't even mention the issue can hardly be called informing the customer. And, of course, the message about exceeding the cap came AFTER the cap had been exceeded meaning that now we apparently have to pay for a higher priced plan and over $100 in excess data charges!!!
Looking through the FTA and CGA the closest I can find is work being done without consent. Is there anyone with a better idea of the legality around this?