Can't Access a particular US namerserver - can access other US sites TelstraClear Cable

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lissie

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#59428 6-Apr-2010 07:43

Hi - I have sties hosted in the US - as you do. I am on Telstraclear cable. I am getting nothing when I access my sites but my hosting company can see no problem and friends in the US can see my sites. I had access last night but not this morning

First can someone in NZ - who is not on telstra cable tell me if they can see the site at lissowerbutts.com

Second - how can I possible be able to ping the IP address and nameserver and get 0% loss but not be able to load the sites on that same nameserver - its everysite on the sanme nameservers /IP address - not just the one I quoted

Thanks !

I help authors publish their books - DIYPublishing.co.nz

HiJinx

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Geekstore

#315193 6-Apr-2010 08:19

I can access that site fine from here.

Ask your hosting company what they have their nameservers Time to Live (TTL) set at. If this is too high your ISP may have got the wrong IP address from a while ago for some reason, and is still reading that.

Another option which has worked for me a couple of times. Go into Command Prompt (presuming you're using Windows) and enter:
ipconfig -flushdns

Also, a thing to check, since everyone else using that nameserver is having no problems. Check your domain name and that it is pointing to all of the right nameservers.

Hope I helped =S

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

sbiddle

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#315196 6-Apr-2010 08:23

Works fine for me on TelstraClear cable.

What DNS servers are you using? Clear or Paradise?

freitasm

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#315200 6-Apr-2010 08:30

Working for me. Using the Clear DNS, which is a bit more reliable than the Paradise DNS.

You can ping IP addresses directly, but names need to be resolved first. If the DNS you are using points to an old IP then you can't ping.

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#315203 6-Apr-2010 08:33

Hi, Lissie, works fine off xtra.

Cheers
Cyril

lissie

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#315205 6-Apr-2010 08:38

Yeah hostgator - the hosting company can't figure it out either and they are pretty good.

How do I know which DNS TC is using ? On a tracert - its timing out on the 3rd hope and then finding telestraclear.net.nz

Ive only been with TC a couple of months so it should be with clear not paradise

I help authors publish their books - DIYPublishing.co.nz

freitasm

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#315207 6-Apr-2010 08:39

Open a command prompt and enter IPCONFIG /ALL. At the top you will see the configuration for your ethernet and the DNS there. Post back here.

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lissie

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#315211 6-Apr-2010 08:51

Ok results are: Its the wireless connection im using

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : your-a9279112e3
        Primary Dns Suffix . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Marvell Yukon 88E8072 PCI-E Giga
Ethernet Controller
        Physical Address. . . . . . . . . : 00-25-B3-77-B6-EF

Ethernet adapter Wireless Network Connection 2:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
        Physical Address. . . . . . . . . : 00-1E-65-6C-DE-82
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.102
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.0.1
        Lease Obtained. . . . . . . . . . : Tuesday, 6 April 2010 8:43:45 AM
        Lease Expires . . . . . . . . . . : Tuesday, 13 April 2010 8:43:45 A

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freitasm

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#315212 6-Apr-2010 08:52

It seems the DNS is configured on your router, which means you will have to access the router configuration and find the addresses there then.

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lissie

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#315213 6-Apr-2010 08:54

HiK1000716: I can access that site fine from here.

Ask your hosting company what they have their nameservers Time to Live (TTL) set at. If this is too high your ISP may have got the wrong IP address from a while ago for some reason, and is still reading that.

Another option which has worked for me a couple of times. Go into Command Prompt (presuming you're using Windows) and enter:
ipconfig -flushdns

Also, a thing to check, since everyone else using that nameserver is having no problems. Check your domain name and that it is pointing to all of the right nameservers.

Hope I helped =S

Thanks Shaun - I should have clarified that I have NOT been playing with nameservers and this was all working last night before I went to bed - I can also surf to the site using a proxy fine !

I am at a loss really now!

I help authors publish their books - DIYPublishing.co.nz

lissie

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#315214 6-Apr-2010 08:56

freitasm: It seems the DNS is configured on your router, which means you will have to access the router configuration and find the addresses there then.

Thanks looking up the router documentation - thanks for the hint

I help authors publish their books - DIYPublishing.co.nz

freitasm

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#315216 6-Apr-2010 08:57

You can probably access the router by visiting http://192.168.0.1

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lissie

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#315217 6-Apr-2010 08:58

Damme now its seems to be up and fine and running and I'll never know what the problem was - it seemed to be sepcific to one nameserver in the US

I help authors publish their books - DIYPublishing.co.nz

freitasm

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#315218 6-Apr-2010 08:59

The problem is probably related to this then: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=59429

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lissie

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#315225 6-Apr-2010 09:03

Yup that sounds like it ! What is a transparent proxy- would that explain why when I try to redevelop a site and use a local hosts file it doesn't work since I moved to telstraclear

I help authors publish their books - DIYPublishing.co.nz