Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


andrewcnz

961 posts

Ultimate Geek


#61401 16-May-2010 11:39
Send private message

When my internet stopped on midday Friday I thought it was the router so I got another one , still no good so I then rang my ISP snap. It turns out that another provider has got the line now. How does this happen I never asked another provider for an internet service. Now snap have to try and get it back. Oh dear how can this happen!? 

Create new topic
sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #330594 16-May-2010 11:57
Send private message

There are many ways in which this could happen and without knowing more it would be hard to give an actual answer.

Do you have internet access right now with a new provider?

andrewcnz

961 posts

Ultimate Geek


  #330596 16-May-2010 12:10
Send private message

sbiddle: There are many ways in which this could happen and without knowing more it would be hard to give an actual answer.

Do you have internet access right now with a new provider?


Well I have an ADSL connection, but my snap user name and password are no good. I'm not sure who the other provider could be and snap don't know.
I'm using a T stick to get on-line at the moment.

nate
6472 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #330605 16-May-2010 13:46
Send private message

andrewcnz: When my internet stopped on midday Friday I thought it was the router so I got another one , still no good so I then rang my ISP snap. It turns out that another provider has got the line now. How does this happen I never asked another provider for an internet service. Now snap have to try and get it back. Oh dear how can this happen!? 


Did someone else in your household swap internet providers?

All you need to swap is the name on the account, account number and address.  Wholesale are very picky about this, so it needs to be exactly right - someone must've taken a copy of your Snap bill and given this to your "new" provider.



Kyanar
4089 posts

Uber Geek

ID Verified
Trusted

  #330612 16-May-2010 14:21
Send private message

The new provider isn't Slingshot is it? They have a bad reputation for what the Americans call "slamming" (where they call you up, and during the course of the marketing call collect just enough details to change your line then do so without express permission) - just look at this thread and this thread.

andrewcnz

961 posts

Ultimate Geek


  #330665 16-May-2010 17:11
Send private message

Kyanar: The new provider isn't Slingshot is it? They have a bad reputation for what the Americans call "slamming" (where they call you up, and during the course of the marketing call collect just enough details to change your line then do so without express permission) - just look at this thread and this thread.
 

Gave them a call and they say it aint them. Snap provisioning will take a look on Monday. See how that goes. Andrew

insane
3200 posts

Uber Geek

ID Verified
Trusted

  #330766 17-May-2010 00:12
Send private message

The wholesale provisioning ladies are very professional and are bound to our privacy act so they cannot tell you who the other provider is., however if your provider asks them the right questions then you can easily work it out, it's like playing cluedo or guess who :)

Given that you had naked DSL, SNAP shouldn't worry about who took it unless you want to exact revenge or find out the real reason for it happening. The best thing to do is to go ahead and get them to place another order so you can get your service back ASAP. After it's working you can start the witch-hunt, find out the full story and then name and shame.

Good luck!




PenultimateHop
637 posts

Ultimate Geek

Trusted

  #330786 17-May-2010 07:24
Send private message

nate: All you need to swap is the name on the account, account number and address.  Wholesale are very picky about this, so it needs to be exactly right - someone must've taken a copy of your Snap bill and given this to your "new" provider.

Maybe not.

(emphasis mine)



RalphFromSnap
776 posts

Ultimate Geek

Trusted
Snap Internet

  #330792 17-May-2010 07:56
Send private message

A UBA transition order requires 2 things, a UBA ASID, and the current provider. I won't be able to keep you posted (privacy act etc) but the customer can. Theres plenty of people on our side of the fence whom are interested to see how this goes also.

Cheers.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Kyanar
4089 posts

Uber Geek

ID Verified
Trusted

  #330953 17-May-2010 16:25
Send private message

Well, there's only so many providers: Telecom, TelstraClear, Orcon, Slingshot, Snap, Actrix, Xnet, Vodafone, and I can't think of any others for landline/broadband.

If you care, I'd say give Orcon a call next, since they've already got a reputation for accidentally acquiring lines ;)

crazed
484 posts

Ultimate Geek

Trusted

  #330972 17-May-2010 17:03
Send private message

Interesting, have heard of this before.

Check with everyone in the house first and make sure none of them have answered weird marketing calls asking about internet access or phonelines.




CraZeD,
Your friendly Southern Geeky Fellow :P


andrewcnz

961 posts

Ultimate Geek


  #330992 17-May-2010 18:33
Send private message

It would appear about a year ago, somebody mistakenly put the number that identifies my naked dsl line on somebody else's account. That somebody else requested to be disconnected or moved to another provider and I was disconnected instead. Snap will connect me again on Wednesday morning. Only people happy are Telecom as I had to top up the pre pay data stick to keep me going.

webwat
2036 posts

Uber Geek

Trusted

  #331612 18-May-2010 21:39
Send private message

PenultimateHop:
nate: All you need to swap is the name on the account, account number and address.  Wholesale are very picky about this, so it needs to be exactly right - someone must've taken a copy of your Snap bill and given this to your "new" provider.

Maybe not.

(emphasis mine)

Good to see you found out what happened. Since it wasn't Telecom's stuffup then Snap will have to wear the reconnection fee, but there are plenty of cases where similar errors happened on Telecom's retail side or where parents/children/landlord/boss requested the line or internet to be changed or disconnected. The really fun ones are where Wholesale had a correct service-order but did the job on the wrong connection or even the wrong house.

EDIT: Hope nobody is still trying to poach peoples internet without authority, Slingshot and Orcon were famous for cherrypicking the NZOL customers without approval and some of Slingshot's door-to-door salespeople were a bit over-enthusiastic too.




Time to find a new industry!


Create new topic





News and reviews »

Samsung 9100 Pro NVMe SSD Review
Posted 11-Apr-2025 13:11


Motorola Announces New Mid-tier Phones moto g05 and g15
Posted 4-Apr-2025 00:00


SoftMaker Releases Free PDF editor FreePDF 2025
Posted 3-Apr-2025 15:26


Moto G85 5G Review
Posted 30-Mar-2025 11:53


Ring Launches New AI-Powered Smart Video Search
Posted 27-Mar-2025 16:30


OPPO RENO13 Series Launches in New Zealand
Posted 27-Mar-2025 05:00


Sony Electronics Announces the WF-C710N Truly Wireless Noise Cancelling Earbuds
Posted 26-Mar-2025 20:37


New Harman Kardon Portable Home Speakers Bring Performance and Looks Together
Posted 26-Mar-2025 20:30


Data Insight Launches The Data Academy
Posted 26-Mar-2025 20:21


Oclean AirPump A10 Portable Water Flosser Wins iF Design Award 2025
Posted 20-Mar-2025 12:05


OPPO Find X8 Pro Review
Posted 14-Mar-2025 14:59


Samsung Galaxy Ring Now Available in New Zealand
Posted 14-Mar-2025 13:52


2degrees Announces Partnership With AST SpaceMobile and Plans for NZ Launch
Posted 11-Mar-2025 10:05


Samsung Introduces New Galaxy A56 5G, Galaxy A36 5G and Galaxy A26 5G
Posted 9-Mar-2025 12:18


Cricut Unveils the Next Generation of Smart Cutting Machines
Posted 9-Mar-2025 12:06









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup