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5 posts

Wannabe Geek


Topic # 62865 16-Jun-2010 13:07
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Hi there,

I have recently requested a new ADSL internet connection with Xnet for the Fusion plan in urban Rotorua and was told by Telecom that I was too far from the exchange to receive internet. My neighbour 20 metres up the street receives ADSL internet with Vodafone and knows of several other people on the same street that have ADSL internet connections. My neighbour also indicated that he too could not initially get ADSL because he was too far from the exchange. It was only after he complained to Telecom that he finally got connected. I then rang Telecom to find out when I could expect an internet connection to be made available and also asked about the cabinetisation (ADSL2+). The staff member did a line check on my number and said I could get connected and proceeded to tell me about Telecom's plans and if I would like to be put through to a sales person. I indicated to the staff member that a Telecom tech tested the line and said we were too far from the exchange but she insisted we could get ADSL. After this I am not sure what story to believe. My latest suspicion suggests Telecom wants my custom and will prevent me going with Xnet by saying I am too far from the exchange, especially seeing that my current landline connection with Telecom would not be needed with the VFX service which is part of the Xnet Fusion plan.

If you have been in a similar situation or have advise on my dilema, please reply to my post.

Thanks,
Dan

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  Reply # 342300 16-Jun-2010 13:27
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what part of Rotorua do you live, because the only problem area i have heard of in Rotorua is the lake Rd area in Koutu




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  Reply # 342302 16-Jun-2010 13:32
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Also check what speeds your neighbour gets......
Telecom apparently class 2mbps+ as broadband - under that and its no longer broadband, so maybe your neighbour is getting under 2mbps so in a way the original tech/csr you spoke to maybe correct as far as Telecom are concerned.




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Wannabe Geek


  Reply # 342304 16-Jun-2010 13:35
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I am situated near where Clayton road connects with Pukehangi road.



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Wannabe Geek


  Reply # 342307 16-Jun-2010 13:43
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Thanks xpd.

The download speed of my neighbour as measured by the Vodafone speed test was 1 Mbps at 7:30pm. The upload speed was about 128 kbps but this may be influenced by his plan if it is full speed down/128 kbps up.

This morning I think I saw what is the start of a Telecom cabinet installation less than 1 km from my house, perhaps I just need to wait a little longer to get connected...


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  Reply # 342309 16-Jun-2010 13:55
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what does thi page say about your address - http://www.telecomwholesale.co.nz/maps





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  Reply # 342347 16-Jun-2010 15:25
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Roosterdan: Thanks xpd.

The download speed of my neighbour as measured by the Vodafone speed test was 1 Mbps at 7:30pm. The upload speed was about 128 kbps but this may be influenced by his plan if it is full speed down/128 kbps up.

This morning I think I saw what is the start of a Telecom cabinet installation less than 1 km from my house, perhaps I just need to wait a little longer to get connected...



you may be right the cabinet is meant to be upgraded in September so they may be ahead of schedule 




Common sense is not as common as you think.


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  Reply # 342414 16-Jun-2010 18:13
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Probably a mistake or overly pessimistic results from the Telecom's database/system Xnet use for checking whether your line can get ADSL.

I'd ask ring Xnet and ask them to recheck it, ask them why Telecom said you could get connected.  Should be interesting.



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Wannabe Geek


  Reply # 342990 18-Jun-2010 12:39
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Cheers all for your comments.

Xnet could not initially do a line check on my number but said I should be able to get ADSL as it was available in the area. It wasn't until I bought and connected the required modem that no connection could be made (DSL light did not come on). That is when Xnet reported a fault with Telecom and a technician came out and tested the line, saying I was too far from the exchange. That is when I talked with my neighbours and found out they have ADSL. I informed the technician of this and he said I might be on a different exchange. Funny how both my neighbour, who has ADSL, and I were told we were the same distance away from the exchange (6 km) which is pretty much the distance from my place to the CBD of Rotorua. From my knowledge it seems there is only one exchange in Rotorua that services the urban area, so why would the tech suggest I was on another exchange...an excuse maybe?

I will ring Xnet and let them know of my recent chat with Telecom who seem to insist I can get ADSL...strange.

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  Reply # 343077 18-Jun-2010 17:19
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If a tech came out and checked the line quality and found it too unstable to support an adsl connection then it probably really is too unstable for a decent connection.

Check your address and your neighbours address on
http://www.telecomwholesale.co.nz/maps

You should be able to find out:
- What exchange or cabinet your line is connected to
- If your and your neighbour's address is connected to the same exchange/cabinet
- If there a cabinet coming soon for your area to be installed in your area

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  Reply # 343100 18-Jun-2010 19:01
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Roosterdan: I am situated near where Clayton road connects with Pukehangi road.


what is your exact address? because Clayton road and Pukehangi road already have adsl1 if you type in your address at

http://www.telecomwholesale.co.nz/maps

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  Reply # 343505 20-Jun-2010 18:19
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I have a client that shouldnt have been sold DSL.

They just signed up and must not have had a line check done. They are something like 5.6km from the exchange and the modem syncs at 130k down and 50k up.

So for them, its like dialup speed.  




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  Reply # 343519 20-Jun-2010 19:59
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raytaylor: I have a client that shouldnt have been sold DSL.

They just signed up and must not have had a line check done. They are something like 5.6km from the exchange and the modem syncs at 130k down and 50k up.

So for them, its like dialup speed.  


Distance isn't always a true indication as there are other factors such as wire guage, spurs, internal wiring, filter, router, line cable etc which all factor into the final rate that can be negotiated.

These my line stats which is 5.8k from the exchange.

        Down         Up
Rate:         1728 kbs     160 kbs
Max Rate:     1728 kbs     656 kbs
Noise Margin:     12.0 dB     24.0 dB
Attenuation:     63.0 dB     31.5 dB
Output Power:     16.3 dBm     9.1 dBm

Protocol:     G.DMT Annex A
Channel:     Interleaved

Some routers can only get 700kbps down on this but I've found 2Wire routers offer the highest throughput. Dynalink RTA1320 & 1025W only get up to 800-900kbps.

You might be able to squeeze more speed out of your client's connection by having a quality central filter, shortest CAT5/6 cable from the filter to the router and short cable from the jackpoint to the router.

I'd still take 130k down over dialup anyday as not that long ago 128k was ISDN max rate of 2B channels.



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  Reply # 343553 20-Jun-2010 21:40
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Teletek's right, a different router may well perform much better (or worse!) than another. In the early days of ADSL uptake I'd often find that the ASUS (6000 something??) would out-perform anything else on the market, often obtaining a signal where others wouldn't, in particular the M1122's that Telecom techs were using as test routers back then.

Also as Teletek mentioned a decent splitter, as opposed to individual dongle-type line filters, will usually improve things somewhat. You could check this to an extent by simply unplugging all other devices connected to the line other than the router and see if that makes a difference.

Once upon a time it was also possible to mess with the noise floor and other things at the Telecom end but I think with more recent equipment that may no longer be the case, perhaps someone with more inside knowledge of this could comment..

Cheers, P.

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  Reply # 343579 20-Jun-2010 23:41
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I also live in Rotorua (Koutu Area), I was given the "you live more than 5kms from the exchange" message when I tried to sign up for broadband with telecom about four years ago, so I've been using mobile broadband(1 Gig a month), first with a vodem and then a t-stick. 

Recently I decided to try and get broadband again, 

Slingshots naked broadband wasn't an option as far as I was concerned as they require an active phone line, so I rang Snap and asked them whether I could get their Naked Broadband where I live, they told me I'd probably get speeds "slightly faster than dial-up"! 

I considered xnet, but I didn't really understand what I would get for the $69.95. 

I had dial-up about seven or eight years ago and remember typing in web addresses and having to wait a minute or more for each page to load(it was ghastly).

Anyway, 

I decided to give Snap a go($69.95 10 Gig) as "slightly faster than dial-up" had to be better than my other options, 1- extremely slow dial-up, 2-expensive mobile broadband and 3-no internet.

I bought a dynalink Rta 1025w set it up and got the phone call from Snap telling me my connection was all ready to go, I was quite excited, I switched everything on and to my dismay there was no DSL light!  

After a bit of swearing I decided that I'd try switching the wires around in the phone jack as I remembered a year or two ago my husband had accidently knocked the jack off the wall when he was moving some furniture...............

I'm happy to report I've been naked for 18 days now, and I'm able to watch, tv ondemand and youtube, and put web addresses in and have them pop up instantly. 

I hope you get your broadband sorted.  Sarah.

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  Reply # 343583 20-Jun-2010 23:54
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I looked up 430 Clayton Rd on http://www.telecomwholesale.co.nz/maps ADSL2+ Cabinetisation estimated Sep 2010. It also shows right on the edge of the 10Mbps area, but I might be inaccurate since it looks like scheduled to be cabinetised.

Anyone over 5km from exchange is at the mercy of more than their fair share of line issues, and there is no guarantee ADSL will work at all. Definitely Telecom is not interested in fixing too many issues that will only ever get you a marginal connection. Best performance probably available on a "Long Reach" plan that sacrifices some upstream speed, but your ISP can experiment with different profiles to see what gives the best result. Remember that fastest speed will be more unstable with any distance problem, so if it too unstable then slower speed may be better until Telecom get that new cabinet going.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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