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LAC



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Topic # 62931 17-Jun-2010 10:34
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I just ordered phone and internet from a ISP not naming them because i respect them, they said I can get it, then in an email they say I have to wait now, so they said yes but no you have to wait, so can I be angry? All about first in first served?

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  Reply # 342594 17-Jun-2010 10:58
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You are very vague in your description. Anyway, I think you should be glad that your ISP did email you about the delay. Often customers have to wait and wait or chase it up themselves.

LAC



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  Reply # 342595 17-Jun-2010 10:59
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So it doesn't matter if I wait weeks or even months?

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  Reply # 342600 17-Jun-2010 11:04
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You could get angry at all the people on your exchange who have taken up all the bb allocation

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  Reply # 342603 17-Jun-2010 11:08
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LAC: So it doesn't matter if I wait weeks or even months?


His comment was because some ISPs sign up people regardless of availability and the customer only finds out about the wait when the Internet is not working on the agreed date... So, yes, you are lucky that you got an email.

You are very vague and pratically no information was given at all. What ISP was this? Their ULL service? Whereabouts in New Zealand? Was this an exchange connection or a cabinet?

If an ISP is connecting you to an exchange and there's no ports available then changing ISPs may not make any difference. Unless you can get into a cabinet, if your location has been cabinetised.

As you see, if you give no information, there isn't much anyone can do to help you or give directions...





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  Reply # 342604 17-Jun-2010 11:09
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Think of all the money you are saving by not paying for their service. Every cloud has a silver lining.

LAC



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  Reply # 342608 17-Jun-2010 11:16
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freitasm:
LAC: So it doesn't matter if I wait weeks or even months?


His comment was because some ISPs sign up people regardless of availability and the customer only finds out about the wait when the Internet is not working on the agreed date... So, yes, you are lucky that you got an email.

You are very vague and pratically no information was given at all. What ISP was this? Their ULL service? Whereabouts in New Zealand? Was this an exchange connection or a cabinet?

If an ISP is connecting you to an exchange and there's no ports available then changing ISPs may not make any difference. Unless you can get into a cabinet, if your location has been cabinetised.

As you see, if you give no information, there isn't much anyone can do to help you or give directions...


I didn't want to be rude, but the ISP was Telecom,  the roadside cabinet only across the road from me.

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  Reply # 342650 17-Jun-2010 13:10
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LAC:  so can I be angry?


Sure you can be angry. I get angry at Smurfs.  

xpd

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  Reply # 342656 17-Jun-2010 13:27
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Byrned:
LAC:  so can I be angry?


Sure you can be angry. I get angry at Smurfs.  


Even Smurfette ?




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  Reply # 342657 17-Jun-2010 13:34
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Sometimes customer service reps can only go by what they see on the screen in terms of having something in-stock or not. Often the inventory is not updated live. So really, you can either cancel it or wait. The choice is yours.

There are more important things to be angry about than this really, like petrol prices (don't get me started on that one!:P)

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  Reply # 342663 17-Jun-2010 13:50
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heavenlywild: Sometimes customer service reps can only go by what they see on the screen in terms of having something in-stock or not. Often the inventory is not updated live. So really, you can either cancel it or wait. The choice is yours.

There are more important things to be angry about than this really, like petrol prices (don't get me started on that one!:P)


Petrol gets you started?

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  Reply # 342666 17-Jun-2010 14:08
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kiwitrc:
heavenlywild: Sometimes customer service reps can only go by what they see on the screen in terms of having something in-stock or not. Often the inventory is not updated live. So really, you can either cancel it or wait. The choice is yours.

There are more important things to be angry about than this really, like petrol prices (don't get me started on that one!:P)


Petrol gets you started?


It gets me fuelled up! 

Be angry only if you have tried everything in your power to resolve the situation and nothing changes - but only be angry at the situation and nothing else. 

The best response is to be calm and calculated - I would probably be annoyed or maybe cross - angry would have come if they knew this information and didn't tell me!. 

I hope talking to us as helped.




Procrastination eventually pays off.

LAC



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  Reply # 342667 17-Jun-2010 14:08
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Dogs get you started?

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  Reply # 342675 17-Jun-2010 14:31
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I'd liken this situation to that of any supplier of goods or services. They make every effort to supply what you order (as they make money from it) but if they are out of stock then they will be forced to back order it. This is exactly the same situation.

In the case that no other ISP is able to fill your order (they all use Telecom's wholesale service etc...) then you are in a very unfortunate position and I don't think there is much you'd be able to do.

Getting angry with someone would probably be near the bottom of my list of things to do.

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Reply # 342692 17-Jun-2010 15:19
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u should b angry but just say grrrrrrrrrrrrrrrrrrrrrrrrrrrr.........................!

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  Reply # 342695 17-Jun-2010 15:30
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LAC:
I didn't want to be rude, but the ISP was Telecom,  the roadside cabinet only across the road from me.


Is the cabinet new?  Might not be fully operational yet.

You can check some of the details for your address on the wholesale site
http://www.telecomwholesale.co.nz/maps

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