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45 posts


Topic # 64952 26-Jul-2010 16:28
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Hi i was previously on an adventure plan for telecom and now I've upgraded to the Pro plan.

My billing cycle is from the 28th June-27th July however when i changed plans it took place on the 26th July. Thus this new plan is only to 26th July-27th July.

I have used past the 20gb by 26th July when my plan change took place. Does that mean I will not have anything credited back and be charged with both the adventure plan and pro plan even though i only got 2 days to use up the new Pro plan? or will i be charged with the adventure plan for 28th June-25th July and be charged with the Pro plan for the 26th-28th of July?


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685 posts

Ultimate Geek
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Spark NZ

  Reply # 360806 31-Jul-2010 20:51
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It works like this:

  • You'll be refunded 2 days of Adventure

  • You'll be charged 2 days of Pro

  • You'll be charged for the next month of Pro instead of Adventure

The delta between those is probably very small ($10/15 = $0.67).

But for that $0.67 you would have been able to download 40 gig in those two days - which is pretty reasonable ;)

Then when your anniversary date rolled over, your usage would have reset and you'd have another 40 gig to last you the next month.

My views are my own, and may not necessarily represent those of my employer.

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