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9 posts

Wannabe Geek


# 66864 25-Aug-2010 01:01
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Hi everyone,

I've just recently moved into a new flat in Mt Eden about 200m from the exchange(Telecom technician told me this when he came to fix one of the phone jacks) and am experiencing consistent lag spikes on all games and streaming video.

I am on Telecom's 40GB plan and I am still way under my limit for this month. My speedtest.net results seem to be excellent according to the site (17mbs D/L and 0.9-1 Upload). 

I have a macbook pro and hp laptop running vista. My model is the standard Thompson TG585 ADSL 2 modem that comes with the plan.

Whenever im playing a game every 2 seconds i get a spike that for a short moment freezes the game then goes back to normal e.g I could be running through a doorway then all of a sudden im in the next room.

My latency is good, sitting from 200-350 on international servers most nights. I tried with my Firewall on and off, anti-virus installed and unintstalled. 

I thought this might be an OS issue, but the same thing happens on both windows and mac.

I have called Telecom and they can't find any fault at their end so I'm really dumbstruck what to do. My download speed is fine they say but why am I getting these spikes!

Any help for a noob would be greatly appreciated! Thanks.

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6969 posts

Uber Geek

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  # 372450 25-Aug-2010 07:46
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Are you connecting to the modem using wireless or a wired connection, if wireless try a wired connection and see what happens.

Cyril



9 posts

Wannabe Geek


  # 372573 25-Aug-2010 12:03
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I am connecting via LAN. The spiking is slightly more noticeable in the evenings, I presume because of traffic, but even at mid day its spiking.

 
 
 
 


1990 posts

Uber Geek

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  # 372700 25-Aug-2010 14:44
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I guess you don't have a spare router to try... see how it compares. Is it connecting via ADSL2+ or G.DMT?




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



9 posts

Wannabe Geek


  # 372714 25-Aug-2010 15:14
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Hi Webwat,

My DSL connection is 



DSL Type:
G.992.5 annex A ?
 



 
Not sure if that helps? I'll try track down another router to test it out on. Thanks! 

307 posts

Ultimate Geek


  # 372749 25-Aug-2010 16:20
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The exchange is where De Post is, try another modem, does it happen on all game servers? and do you have any browsing issues? also make sure you test it with no other devices on your LAN to make sure that nothing is doing random bursts of BS.




Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.



9 posts

Wannabe Geek


  # 372751 25-Aug-2010 16:23
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Thanks for all the help guys, won't have access to a another modem till Friday so i'll keep you posted. The spikes are occurring on all games, streaming video, PS3 games and TVNZ on demand. I'm like 200m from Depost so absolutely confused. Would turning interleaving back ON be an option?

6969 posts

Uber Geek

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  # 372819 25-Aug-2010 19:08
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Would be interersting to see what error stats from the modem are, could be that its dropping packets, interleaving may/should help there, all depends on the depth of the errors, but would be good to see the error results, should be in the same area as the main stats.

Cyril

 
 
 
 




9 posts

Wannabe Geek


  # 372904 25-Aug-2010 23:41
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Hi Cyril,

This was the closest to logs I could find ><

http://img163.imageshack.us/img163/9331/netissues1.jpg - because I'm a forum noob i can't post links?
http://img831.imageshack.us/img831/9668/netissues2.jpg


Thanks :)
 

8034 posts

Uber Geek

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  # 372924 26-Aug-2010 02:02
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Find out the address of some of the servers you're playing on and run some tracerts

eg:

Start Menu > Run > cmd > tracert battle.net



PS:  If you use the compose reply button rather than quick reply, the tool bar has buttons for adding links (the one that looks like a chain link) 

6969 posts

Uber Geek

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  # 372951 26-Aug-2010 08:15
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Hi, I suspect the issue more upstream (within Orcon or upstream) to be getting the IP unreachable results.

Looking at your connection, the number of CRC errors in 7hrs is not particularly unusual, well that I have ever seen, and the HEC errors is not some enormous number its a check sum, just one error could in theory cause a number like that. Bascially there is not a large number of CRC errors that would impact in any continual way.

That said your sync rate is very low for your attenuation. Could there be some interference, how close are you to the AM Tx's at Titahi Bay?. But once again I dont see this impacting on your DSL throughput to the degree you indicate, ie continual dropouts.

Cyril



9 posts

Wannabe Geek


  # 372985 26-Aug-2010 09:25
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cyril7: Could there be some interference, how close are you to the AM Tx's at Titahi Bay?. Cyril


Sorry for being a noob but what is the AM Tx? Isn't Titahi Bay outside of Wellington? How would i measure this? 

6969 posts

Uber Geek

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  # 372987 26-Aug-2010 09:27
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You mentioned Wellington/Porirua, so just checking if you were near the Titahi Bay transmitter site, this can cause issues for DSL services if you are within 2-3km of it.

Cyril



9 posts

Wannabe Geek


  # 372992 26-Aug-2010 09:35
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Oh really? I'm in Auckland on Mt Eden road about 200m down the road from the De Post exchange.

6969 posts

Uber Geek

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  # 373119 26-Aug-2010 13:56
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ahhh, sorry just got you confused with another very similar thread, my apologies

Cyril

134 posts

Master Geek


  # 373683 27-Aug-2010 17:40
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I think i am getting the same i know its not something running in the background. As i downloaded internet monitor the the connection so i can see whats running. 

I seem to spike only in the afternoon ( haven't played to much in morning as i can't only in weekends )

I have those routers supplied by Telecom, suspecting it might be that not sure yet here are my stats

Going to change it over on the Monday for my Dlink modem. its not much of a spike.. well in FPS it is like from 220 in usa sever's to 430 quite a difference. it's not the sever as others don't lag







Link Information
Uptime:
8 days, 21:06:22
DSL Type:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
960 / 8.160
Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00
Output Power (Up/Down) [dBm]:
12,0 / 19,5
Line Attenuation (Up/Down) [dB]:
10,5 / 23,0
SN Margin (Up/Down) [dB]:
12,0 / 12,5
Vendor ID (Local/Remote):
TMMB / BDCM
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
102 / 0
CRC Errors (Up/Down):
102 / 9
HEC Errors (Up/Down):
48 / 5


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