ThinAir LTD high latency issue!!!

Forums › New Zealand Broadband › ThinAir LTD high latency issue!!!

GamerOC

439 posts

Ultimate Geek

#68046 14-Sep-2010 00:50

Hi there Im currently with THinair LTD broadband and i get hurrible jitter and ping spikes all the time but specially in the evening from 7pm to 12pm hm at that time latency goes as high as 900 in online gaming local and australian servers. then after 12pm ping goes down to a 95 eh. Thinair argues that is not their end... but when i rund pingtest.net and speedtest.net it confirms the latency...dispite the test taking place btwin same town.... over 200ping. I tried upgrading hardware and reinstalling windows no luck.

does anyone here are with this guys and have same problem or anyone will know how i can tweak my gigalan network.

cheers,

Andy

Ragnor

8279 posts

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#379502 14-Sep-2010 01:51

Are you on an ADSL or Wireless connection with them? They seem to offer both.

What does a tracert to an aussie address show in peak time.

eg; Start menu > Run > cmd > tracert www.internode.on.net

GamerOC

439 posts

Ultimate Geek

#379529 14-Sep-2010 08:41

I got the wireless package with full speed up and down
also this is a capped package which has priority over the unlimited one,
most of the lag happens in the evenings until midnight.

here scan result

oops i upload the pic to geekzone but does not work in forum post... i had this issue before.

acetone

204 posts

Master Geek
+1 received by user: 57

#379550 14-Sep-2010 09:43

I have also had similar issues on the wireless plan. I will do some tracerts when i get home tonight.

GamerOC

439 posts

Ultimate Geek

#379552 14-Sep-2010 09:48

bad luck for us having both this issue specially after investing in such a expensive setup.

good luck with the tracer scan, im still trying to put my result pics online here but no luck yet.

Andy

acetone

204 posts

Master Geek
+1 received by user: 57

#379556 14-Sep-2010 09:51

Yes it was a bit of a gamble paying out for the install. On the whole it is ok but I think they don't have enough backbone bandwidth. I think they said in a news letter that they will be getting more at the end of this month.

GamerOC

439 posts

Ultimate Geek

#379559 14-Sep-2010 09:57

have you tried speedtest.net and pingtest.net but other server either than palmy one, because i cant belive it get high ping on server that is both local and it is hosted by Thinair themselves,

anyway,

Andy

Dell

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Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#379645 14-Sep-2010 13:03

If you're seeing slow speeds on the Palmerston North speedtest site then that would suggest a congestion issue within the Thinair wireless network. Things like too many customers on one wireless access point or a saturated backhaul link. Or even wireless interference.

michaelmurfy

meow
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Lifetime subscriber

#379651 14-Sep-2010 13:20

Heya, this usually has to do with the load on the access points peering you to them, the speed should be faster than normal adsl in most cases but there's conditions that affect your wireless link such as humidity, line of sight, other wireless signals, load etc.

I would be interested if you did a traceroute.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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webwat

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#380256 15-Sep-2010 17:36

You should ask ThinAir what the latency is like between your antenna and their base-station. Apparently its a 2.4GHz service so shouldn't be affected by weather too much, but could easily get interferance and congestion from other 2.4GHz signals. The fancy directional antenna is supposed to minimise those problems, but maybe they can make some adjustments or change the channel? Being worse at peak times sounds like congestion...

Time to find a new industry!