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donnaz

94 posts

Master Geek

# 70034 17-Oct-2010 12:22

HI everyone

I am so sick of slow internet. Today is an extremely good example. Every site I try to go to just 'hangs' in limbo.

I went to a site and tested my speed and it was Download - 1957 and Upload 132. Is that normal?

I run Windows Vista Business, Have PDQ Turbo and have a Paradise email address
(Don't know if this info helps)

I also have terrible trouble getting to see jpg's on blogspot sites.... so frustrating

Has anyone got the time to help me please

Thanks in advance
Donna

greaneyr

44 posts

Geek

# 392857 17-Oct-2010 16:26

I'll try hard not to bombard you with too many questions, however, there are a number of things it would be helpful to know before delving into possible causes.

Physically speaking, are you connecting to your router over cable, wireless, or USB?

Is the Internet consistently slow, or is it only certain times of day? If it's only slow at certain times, have you run a speedtest at the same time? And again, if so, have you run a speedtest to numerous locations rather than the default it selects for you?

Are there some sites that load fast while others load slow, or are they all slow/fast at the same time?

Which browser are you using? (Internet Explorer? Firefox? Safari? Opera? Chrome?)

I have a feeling that this may not be an Internet speed issue, but I could also be wrong. Sites like stuff.co.nz, for instance, quietly dropped support for IE6 without announcing it. It would run on IE6, but just really badly and was very unstable. A lot of our customers reported that to us like an Internet problem, but all that was needed was a browser upgrade, for instance. That won't be your problem as you're on Vista, but you get my point I hope.

The speed test you reported wasn't brilliant, but it's what DSL in New Zealand used to be almost as standard not too long ago, so it should be fairly usable. I just ran a speedtest here and my terribly congested connection gave me a miserable speed that was about 25% of yours so it's not awful by any stretch.

Give us some more clues and I'm sure we'll be able to help.

donnaz

94 posts

Master Geek

# 392867 17-Oct-2010 17:05

Thank you for trying to help.

I am using a Belkin ADSL2+ with Wireless router modem and use Mozilla Firefox Browser.

All day today the internet has been consistently slow. I went to the Telstra site to do a Broadband Speed test and it would give me a D/L reading of 1743 but tried to do an upload and it said "Fatal Error". Have tried several times.

Went to nzdsl.co.nz to do another speed test and it had D/L 1958 and U/L 136.

Every day I have trouble with .blogspot.com sites... the pics don't load.

So, if my speedtest isn't that bad, why would the sites not load at all?

Hope my answers help
Donna

freitasm

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# 392871 17-Oct-2010 17:18

Two things:

Slow Internet speeds: have you considered checking your home wiring? Have you done any tests (unplugging all phones and then running a speed test)? Are you using filters in correct places? Are you plugged via cable or wireless to your router?

Not loading pictures from Blogspot: are uou ising TelstrClear's own Clear DNS or a third party? Because logspot is a Google service and TelstraClear runs a Google cache but if you use a third party DNS then you won't be accesing the local server...

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

donnaz

94 posts

Master Geek

# 392872 17-Oct-2010 17:31

My computer is hard-wired into my modem and I am using Telstra's own Clear DNS.
haven't done the tests unplugging phones etc - if there is a problem with my home wiring where on earth would I start to get that sorted?

DOnna

freitasm

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# 392873 17-Oct-2010 17:33

If you unplug everyhing and the speeds go up then you would have to get someone to come around and fix it for you. The person should be able to identify what's causing it, if you need wires replaced, filters, splitters, etc.

I know of a case where someone here had speeds improved by an order of magnituted by fixing the house wiring.

Most of the times you should check your home wiring, they have a huge impact in speeds. If nothing is detected then certainly take up with your provider.

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

donnaz

94 posts

Master Geek

# 392881 17-Oct-2010 18:00

Unplugged all phones - DL=1688, UL=138. Did a Ping Test (don't even know what it is but have heard of people doing it!). It took it from Tauranga - Ping=57ms, Jitter 2ms, Packet Loss 96%, Line Quality F

Is that of any use

Donna

freitasm

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# 392882 17-Oct-2010 18:01

When you do your "speedtest", select the Auckland server, not Tauranga.

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

donnaz

94 posts

Master Geek

# 392892 17-Oct-2010 18:19

donnaz

94 posts

Master Geek

# 392896 17-Oct-2010 18:23

Not sure if that link showed up

From Auckland
Ping =74
DL = 1.58mbps
UL= 0.14mbs

cyril7

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# 392915 17-Oct-2010 19:24

Hi I dont know where you live not really want to know, but put your address into the following link, does it tell you if you will be getting upgraded to a cabinet at sometime soon.

www.telecomwholesale.co.nz/maps

Mauricio I think its time we soon generate some sub forum or whatever to help folks sort this out without us having to input so much, your ideas are appreciated, I am happy to assist with a tool to test whatever is needed.

Regards
Cyril

greaneyr

44 posts

Geek

# 392949 17-Oct-2010 21:08

Personally, I'm still not of the view that 2Mb is all that slow. I know there's loads of folk here who have access to VDSL2 and Fibre connections, but here's my latest speedtest, just to put 2Mb into perspective:

Donna, do you know how to set up an infinite ping to your router's IP address? I'd start by looking at that before even thinking about wiring. For instance, if you're on wireless with a ton of interference (or even just a bad wireless link fullstop) then you could be on fibre and you'd still not notice anything better than rubbish speeds.

start -> run -> cmd <enter>

then type 'ping -t (router's IP address)'

At the end, hit ctrl + c to cancel. What you want to look for is whether the response times are steady or varying hugely.

donnaz

94 posts

Master Geek

# 392954 17-Oct-2010 21:40

I really appreciate the help thank you.

I did what you said greaneyr and I get lots of lines with the following:

Reply from 192.168.2.2 Bytes 32 1ms TTL=28

Does that make sense?

Donna

donnaz

94 posts

Master Geek

# 392973 17-Oct-2010 22:49

Thank you Cyril. Had a look and we aren't going to be one of the areas unfortunately.