Inaccessable website

Forums › New Zealand Broadband › Inaccessable website

Butj

68 posts

Master Geek
+1 received by user: 1

#71740 16-Nov-2010 08:50

Just recently changed our modem at work to a dynalink (model RTA1320) supplied through Orcon. We are an Xtra/telecom account user and our existing Dlink died. The orcon unit was a freebee. Everything appears ok, but I can't load a certain webpage www.gets.govt.nz or www.med.govt.nz
I have checked my firewall on Norton and can't see any restrictions on that.
There are no other websites we have a problem with (to date), only this one and the problem started when we changed our router to the Dlink.

I have pinged the website in question and no response. The website is up as I have checked from home PC (ihug). So it looks to me like there is something/setting on the Dlink that requires attention!

Any advice would be most welcome.

Cheers
John

cyril7

9073 posts

Uber Geek
+1 received by user: 2499

ID Verified

Trusted

Subscriber

#405196 16-Nov-2010 09:25

Hi what DNS servers does the dynalink have, I cannot remember off the top of my head where it shows it but I think in the basic status overview page where you end up directly after logging into the modem.

For Orcon it should be 60.234.1.1 and 60.234.2.2

Cyril

Kraven

738 posts

Ultimate Geek
+1 received by user: 190

#405213 16-Nov-2010 10:05

Looks like a subnet mask issue. Both of those websites have 192.x.x.x addresses and if the OP has a local subnet mask of 255.0.0.0 and is also in the 192.x.x.x address range, then the websites will be inaccessible.

Butj

68 posts

Master Geek
+1 received by user: 1

#405216 16-Nov-2010 10:12

cyril7: Hi what DNS servers does the dynalink have, I cannot remember off the top of my head where it shows it but I think in the basic status overview page where you end up directly after logging into the modem.

For Orcon it should be 60.234.1.1 and 60.234.2.2

Cyril

Actually I am on Xtra, but the Dynalink was Orcon supplied. The DNS displayed are 202.27.158.40 and 202.27.156.72
Cheers
John

Butj

68 posts

Master Geek
+1 received by user: 1

#405217 16-Nov-2010 10:15

Kraven: Looks like a subnet mask issue. Both of those websites have 192.x.x.x addresses and if the OP has a local subnet mask of 255.0.0.0 and is also in the 192.x.x.x address range, then the websites will be inaccessible.

The Dynalink does have a subnet mask or 255.0.0.0. So what should I change this to? Cheers J

Butj

68 posts

Master Geek
+1 received by user: 1

#405224 16-Nov-2010 10:38

Solved. Thanks Kraven. Changed subnet to 255.255.255.0. and it now works.
Cheers
John

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#405320 16-Nov-2010 14:11

Kraven: Looks like a subnet mask issue. Both of those websites have 192.x.x.x addresses and if the OP has a local subnet mask of 255.0.0.0 and is also in the 192.x.x.x address range, then the websites will be inaccessible.

Good spotting!