Ihug's new Broadband plans

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DjShadow

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Topic # 7301 4-Apr-2006 17:40

Well, in a nutshell I am not impressed.
The positive is the line speed has increased to 3.5mb, the negative is the size of the data caps has fallen back!

Plan we're presently on with ihug is 2mb 10 gig peak and 10 gig offpeak
For the same price I can goto 3.5mb with a cap of 5gig peak and 10 gig off peak.

Most of our data use is in peak so there is no cause for me to upgrade at all.

It sucks, Telecom has increased the speed but must of told everyone to get all their customers to cut back on data use.

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Reply # 32223 4-Apr-2006 19:28

Poor, data caps should be going UP not down to stupid allowances like 3GB and 5GB, even 10 is fine but price skyrockets!!!

I'm on Bliink 256 20GB $59.95.. I tried phoning iHug today to discuss options as they seem obsessed on me using their Tolls (I'm happy with Telecom and my beautiful Asterisk box) from my mobile and got

"to call iHug using your mobile please dial 09 9XXXXX"
ME! paying for the call.. goodbye iSlug.

I'm probably going to to go on this plan, only downside is it's still only 128k up.
$55 a month, 3.5Mb down, 128k up, 30 GB data.. Sweeeet!

"studentcard" is actually a marketing gimmick, costs $20 a year and you don't need to be a "student" to get it but gives you a dannn good internet deal

just say you are trainng at XYZ free course 101 and doing ABCD free tuitition

cokemaster

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Reply # 32228 4-Apr-2006 19:43

Last week I called them several times on my cell... its amazing that they didn't block cellphones earlier because on all three times I was on hold for 30+ minutes on each call.

It wouldn't be an issue if they answered their calls quicker.

This week when I was calling from landline regarding their latest latency increase on a friends connection, I was still on hold for 30 minutes.

EVEN Xtra answers their calls quicker nowdays.

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muppet

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Reply # 32236 4-Apr-2006 20:21

cokemaster: Last week I called them several times on my cell... its amazing that they didn't block cellphones earlier because on all three times I was on hold for 30+ minutes on each call.

It wouldn't be an issue if they answered their calls quicker.

This week when I was calling from landline regarding their latest latency increase on a friends connection, I was still on hold for 30 minutes.

EVEN Xtra answers their calls quicker nowdays.

You'll notice that some ISPs offer "free" domestic traffic, i.e. traffic destined for a local New Zealand based host isn't counted towards your datacap.

If you happened to know someone who had a nice hosted server somewhere with some International connectivity, you can effectively give yourself a "capless" broadband plan.

:)

jesseycy

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Reply # 32239 4-Apr-2006 21:39

Hey, that's not too bad,, You called, waited, and someone amnswered...

I waited for 30mins.... THEN got a voicemail telling me to leave my name and number and they'll get back to me. 2 days later they did......

Hasta La Vista, Ihug... (Btw, similar experiences for airnz)....

Anyway, those going on the quicksilver student plans... Can anyone confirm whether an instllation fee is required?

STI

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Reply # 32247 4-Apr-2006 23:21

While I do not have quicksilver according to their site "an installation fee of $99-248 may apply, and you will need a Broadband Modem."

1.Setup & Transfer Fees

There are two types of installation available:

1. Self Installation ('Connection only') - $99

Self installation is an economical installation option for home users with four or less devices (telephones, fax machines, etc) plugged into the phoneline. With this option the ADSL modem or router can be connected to any phone jack in the house. All other devices plugged into the telephone line will require a small ADSL filter to be plugged in. This option is not available where there are five or more devices plugged into the telephone line, or where a monitored burglar alarm accesses the phoneline.

2. Full installation ('Connection + Wiring') - $248
Full installation is the only option available with five or more devices plugged into the phoneline, or where a monitored alarm accesses the phoneline. This is the recommended installation for business premises.

A Telecom serviceman will be despatched to install a splitter in the network termination, and a new ADSL walljack will be installed. ADSL will only be available from that walljack, and ADSL filters are not required.

Transfer Fee (to move existing ADSL Account from another ISP) - $45

There is a $45 transfer fee charged to move an existing UBS ADSL account from another provider to Quicksilver.

This fee is charged to cover Telecom's costs in transferring your account.

DjShadow

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Reply # 32280 5-Apr-2006 11:17

We do have the option where we live to go onto cable, reason I picked ihug was mainly due to their better data caps on offer over Paradise Net Cable. Unfortunatly due to distance from the exchange we can only get 1.4mb tops so there is no point us even thinking about 3.5mb. If ihug wants us to go off the 2mb plan we're present on then i'm likely to switch us over to cable.

cokemaster

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Reply # 32281 5-Apr-2006 11:27

DjShadow: .... If ihug wants us to go off the 2mb plan we're present on then i'm likely to switch us over to cable.

Your lucky if Ihug gives you that choice. Us Orcon users don't even get a choice, it was more of a shove.

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paradoxsm

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Reply # 32301 5-Apr-2006 14:22

Orcon seem to have gone somewhat downhill from what they used to be..(fantastic) Vote with your feet I say and tell 40 others.

cokemaster

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Reply # 32309 5-Apr-2006 14:59

Unfortunately, I signed on for the 'free' connection/modem promotion which has a minimum term of 1 year or you have to pay a $150 disconnection fee.

I connected less than a month (close to it) before they dropped the plans which was the sole reason choosing them... I'm sure they had some knowledge of what the future was going to be like.

I'd probably shift over to Ihug if I had the choice (without footing a disconnection fee)

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geekiegeek

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Reply # 32327 5-Apr-2006 15:45

I just changed my ihug plan to 3.5mb\128k 10GB peak + 20GB off peak from my old 2mb\128k 10GB + 10GB account. I was a bit pissed that if I wanted the extra speed at the same price I would lose 5GB of my peak traffic - I use bitorrent ALOT - so figured I'd pay the extra $10 and get an extra 10GB off peak. I'll just queue stuff up to go over night.

Would like to see the upload speed go to at least 512K for all of the plans too. That is probably my main bug at the moment with the new plans. At least uploads are still free and not counted towards the cap.

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My thoughts are my own and are in no way representative of my employer.

paradoxsm

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Reply # 32348 5-Apr-2006 18:59

OOOH I thought it was both up and down bandwidth that got counted.!!!!!

Mee sees a webserver coming to hand he he he he.

Cokemaster... HOW could you use that horribel "free" modem! I bought mine outright as I didn't want some heap that overheated. and had more than one ethernet port. $150 disconnection fee, That's dirty. I hope all their customers leave after this 12 months!

kwaan

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Reply # 32352 5-Apr-2006 19:24

i signed up with ihug fot the power plan...in my router its showing...4200 downstream and 609 upstream but a speed test is still giving me 1.9mbps speed(btw i was on 2mb before) any one knows does my speed will speed up next day...?

lokinz

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Reply # 32388 5-Apr-2006 22:57

Personally I find ihug to be the best isp I have ever been with, I have had xtra, clearnet, orcon and zfree :)

I don't usually have to wait very long for CS usually less than 6mins which i think is pretty fair, and as for no toll free number for mobiles, you have to have a land line for adsl anyway.

Just moved from 2mb 20+20 to 3.5mb 20+40 an extra $10 but I say it's worth it! I was hitting my OP data cap anyway.

cokemaster

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Reply # 32395 5-Apr-2006 23:54

paradoxsm: Cokemaster... HOW could you use that horribel "free" modem! I bought mine outright as I didn't want some heap that overheated. and had more than one ethernet port. $150 disconnection fee, That's dirty. I hope all their customers leave after this 12 months!

Off topic.
I did have an ADSL router once upon a time, a USR 9106. Fairly decent though the wireless just kept dropping.

After a year of problems and replacements, I returned it to DSE for a full refund (got to give them credit for that). Because at the time the building I was living in had fiber, we didn't need to worry about ADSL.

Then when I got back from China, it was flatting time again... I couldn't justify buying a wireless router (as I'd be footing the bill for it and my partner didn't like that) yet alone a ADSL modem, so we signed up with this promotion seeming as the connection fee was going to be somewhere near $99 - and at the end we were going to disconnect just before the 12 month period elapsed (I guess you could say a ADSL modem for $50).

Little box has USB and ethernet, hasn't overheated yet though it does get hot. If it does overheat - I'll blame Orcon, I have no problems trolling them at the moment as I'm still a bit peeved at them pulling out the carpet from under us (and not warning us about this occuring as we were relatively new connections).

Currently running a USB link to my desktop running SuSE and Win XP Pro, sharing using ICS over an ad-hoc wireless, since all our laptops have wireless.
Ethernet is used with my mac laptop when I have big downloads and don't want to listen to the desktop whirring away.

Very ungeekly I know. But desperate times call for desperate measures.

On a unrelated note - I'm also a bit annoyed because I missed April fools, I actually had a couple of really entertaining ideas that we could have played on Geekzone. Oh well, I'll save them up for next year as they need a bit of photochopping.

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Wanderer

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Reply # 32530 7-Apr-2006 21:51

I just signed up with Quicksilver (not student tho) and can confirm that you do NOT have to pay the $99 fee if you already have an existing broadband connection..
The only thing you pay is a $45 chum fee..

jesseycy: Anyway, those going on the quicksilver student plans... Can anyone confirm whether an instllation fee is required?

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