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Topic # 7753 7-May-2006 02:29
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They keep sending me rubbish emails about random stuff so I had a fiddle before I clode my account with them (I'd re-enabled it to leech p2p but the QOS is GONE after they allowed all customers unrestricted bandwidth.


Whitepages.


this should at least cause a stir :-D


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  Reply # 35704 14-May-2006 23:45
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QOS is GONE after they allowed all customers unrestricted bandwidth


Is it what! 5/5 Signal Strength, 4/5 Signal Quality, Line of Sight to woosh cell site (about 100m away).......33.6Kbps Down :'(

Just logged a (2nd) complaint with Woosh. They never called me back last time.




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  Reply # 35705 14-May-2006 23:59
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Things got from bad to worse for woosh when I chopped just my phone service.

They sent courier bags to terturn the phone gateway box to a really old address even though my current one is well and truly logged.

They demanded my customer owned modem back, seems like something in system is bad according to helpdesk.

They send me 3 huge courier bags for a tiny modem and a middle sized VoIP gateway box.

and I stopped my creditcard disallowing them to take payment, some very rude guy phones and asked about payment. Oh well.

This is also I notice the first time they have EVER phoned me. They are happy to phone to get dollars and run a blind mile when you need any help.




 
 
 
 


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  Reply # 35706 15-May-2006 00:08
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I would be cancelling the woosh if the stupid people who own the building I live in would let me connect a Telecom line. (They don't seem to understand that we could just plug it into the patch panel on the ground floor, think that I would need to do some major mods to their building to install a line). And I am definately not paying the building owners $40 per GB to connect via their stupid proxy server that counts LAN data as part of the data usage and is 2Mbit split between 100 odd people




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  Reply # 35713 15-May-2006 01:39
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adamj: I would be cancelling the woosh if the stupid people who own the building I live in would let me connect a Telecom line. (They don't seem to understand that we could just plug it into the patch panel on the ground floor, think that I would need to do some major mods to their building to install a line). And I am definately not paying the building owners $40 per GB to connect via their stupid proxy server that counts LAN data as part of the data usage and is 2Mbit split between 100 odd people


Just tell them that you want a DDI into your room, then put DSL on that line.




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  Reply # 35744 15-May-2006 11:40
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They wont give me DDI either. All they will give me is an extn of their PABX for $40/m with no DDI and a toll bar.




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  Reply # 35748 15-May-2006 12:39
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That's too expensive, did you sign a contract with them that have this issue include in it? If not, they have no rights to stop you. Anyway, if you know what their PABX made and model there are ways to get round it.





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  Reply # 35759 15-May-2006 14:25
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It is becuase I am living in a Victoria University 'hostel'. (Well apartment building run by a private company, who BTW is now being investigated by ComCom because 'someone ;)' distributed a leaflet to other residents and the Victoria University student magazine about their additional charges on credit card transactions). Anyway, getting off topic. So yeah I don't think there is anything I can do because of the fact that is a 'university hostel'




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  Reply # 35770 15-May-2006 16:59
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about their additional charges on credit card transactions....


IRD also charge 2.49% fee on credit card transactions too. I wonder if I can complain as well...

IRD website:
This is only available online - you cannot pay by credit card over the counter or or by phone. A fee of 2.49% is applied by our bank, Westpac Banking Corporation. We do not receive any part of this fee.




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  Reply # 35776 15-May-2006 17:06
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  IRD website:

This is only available online - you cannot pay by credit card over the counter or or by phone. A fee of 2.49% is applied by our bank, Westpac Banking Corporation. We do not receive any part of this fee.


According to ComCom it isn't illegal it is just:

a) The merchant is in breach of their merchant agreement with Visa + MasterCard (And if the merchant takes Visa, MC and AMEX it is in breach of their merchant agreement with AMEX too)

b) It is uncommon and 'frowned upon"




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Reply # 35779 15-May-2006 17:33
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Continues here. I don't want this locked. We need a Name and shame website for these types.


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