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freitasm

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#77690 20-Feb-2011 19:57
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Hello folks...

I've seen many people posting about their ISP problems in the appropriate forum, but many won't use our  Geekzone ISP faults page unless/when reminded by me.

AFAIK it's the only tool that would allow us to collect fault information from different sources, and give an instant glimpse of where problems are happening. This is helpful to show ISPs things are not working as they should, and also to let others know they are  not the only ones experiencing a problem.

Any opinions, ideas? Why is it not being used as it should?

I have a hunch, but rather not post about it now...








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DjShadow
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  #441736 20-Feb-2011 20:32
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Would this work:
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?



snnet
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  #441757 20-Feb-2011 21:39
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Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums?
Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed..

codyc1515
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  #441762 20-Feb-2011 22:05
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freitasm: Any opinions, ideas? Why is it not being used as it should?
I have a hunch, but rather not post about it now...

Why not post about it now?



freitasm

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  #441800 21-Feb-2011 07:50
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DjShadow: Would this work: 
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?


It sounds like a good idea.

snnet: Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums? 


Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

snnet: Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed...


Here is the list of ISPs, which I consider one of the most current around. Note the ISP you are thinking is in the list now (The Packing Shed). As with any list and community driven project, if people don't let us know of any missing item, then we can't add those. I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.

2degrees                 
2talk                    
ACS                      
Actrix                   
All Talk Communications  
AT&T                     
Bizo                     
Black+White              
BorderNET                
CafeNet                  
CityLink                 
Compass Communications   
Datacom                  
EOL                      
Farmside                 
GASP                     
Gen-i                    
Hayai New Zealand        
ICONZ                    
iGrin                    
Infogen                  
InSPire Net              
Kinect                   
Kiwilink                 
KOL                      
Maxnet                   
NatCom                   
NetSmart                 
Orcon                    
Orcon (mobile)           
Packing Shed             
PlaNet                   
SafeNZ                   
Slingshot                
Snap                     
SurfSpot                 
Telecom NZ (fixed line)  
Telecom NZ (mobile)      
TelstraClear (cable)     
TelstraClear (DSL)       
TelstraClear (mobile)    
ThinAir Communications   
Tomizone                 
Turnstone                
UberNetworks             
Unleash                  
Vodafone NZ (fixed line) 
Vodafone NZ (mobile)     
WASP                     
WIC                      
Wireless New Zealand     
Woosh                    
WorldNet                 
WorldxChange             
Xtreme Networks          
Zenbu Networks           





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jbard
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  #441820 21-Feb-2011 09:20
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Can this be used for something like the broadband meter not working, i see this is a problem for many people this weekend but didn't report it as i wasn't sure if it was relevant?

freitasm

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  #441821 21-Feb-2011 09:21
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It is for *ANY* ISP problem.

You don't need to assess relevancy when posting, the number of reports will do it for you...




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snnet
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  #442066 21-Feb-2011 19:11
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freitasm:

Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

...


I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.




Absolutely, and fair enough about not hearing about The Packing Shed before- nor had I. Totally understand the inability to list every ISP in the nation given that not all are big enough/known well enough.

With you on ISPs not disclosing/logging/informing on network status reports too... I can see where you're going with the faults system you have and will be more into posting to it in the future in the event of a network fault 

 
 
 

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  #442246 22-Feb-2011 09:40
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You're missing Hosting Direct (http://hd.net.nz/) and NZNET (http://http://www.nznet.co.nz/) from that list. Both provide ADSL over Telecom Wholesale and I believe HD do Naked ADSL over their own network.

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