Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
64949 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

# 77690 20-Feb-2011 19:57
Send private message

Hello folks...

I've seen many people posting about their ISP problems in the appropriate forum, but many won't use our  Geekzone ISP faults page unless/when reminded by me.

AFAIK it's the only tool that would allow us to collect fault information from different sources, and give an instant glimpse of where problems are happening. This is helpful to show ISPs things are not working as they should, and also to let others know they are  not the only ones experiencing a problem.

Any opinions, ideas? Why is it not being used as it should?

I have a hunch, but rather not post about it now...








Create new topic
3077 posts

Uber Geek

Trusted

  # 441736 20-Feb-2011 20:32
Send private message

Would this work:
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?

473 posts

Ultimate Geek


  # 441757 20-Feb-2011 21:39
Send private message

Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums?
Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed..

 
 
 
 


1598 posts

Uber Geek
Inactive user


  # 441762 20-Feb-2011 22:05
Send private message

freitasm: Any opinions, ideas? Why is it not being used as it should?
I have a hunch, but rather not post about it now...

Why not post about it now?



BDFL - Memuneh
64949 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 441800 21-Feb-2011 07:50
Send private message


DjShadow: Would this work: 
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?


It sounds like a good idea.

snnet: Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums? 


Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

snnet: Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed...


Here is the list of ISPs, which I consider one of the most current around. Note the ISP you are thinking is in the list now (The Packing Shed). As with any list and community driven project, if people don't let us know of any missing item, then we can't add those. I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.

2degrees                 
2talk                    
ACS                      
Actrix                   
All Talk Communications  
AT&T                     
Bizo                     
Black+White              
BorderNET                
CafeNet                  
CityLink                 
Compass Communications   
Datacom                  
EOL                      
Farmside                 
GASP                     
Gen-i                    
Hayai New Zealand        
ICONZ                    
iGrin                    
Infogen                  
InSPire Net              
Kinect                   
Kiwilink                 
KOL                      
Maxnet                   
NatCom                   
NetSmart                 
Orcon                    
Orcon (mobile)           
Packing Shed             
PlaNet                   
SafeNZ                   
Slingshot                
Snap                     
SurfSpot                 
Telecom NZ (fixed line)  
Telecom NZ (mobile)      
TelstraClear (cable)     
TelstraClear (DSL)       
TelstraClear (mobile)    
ThinAir Communications   
Tomizone                 
Turnstone                
UberNetworks             
Unleash                  
Vodafone NZ (fixed line) 
Vodafone NZ (mobile)     
WASP                     
WIC                      
Wireless New Zealand     
Woosh                    
WorldNet                 
WorldxChange             
Xtreme Networks          
Zenbu Networks           





1371 posts

Uber Geek


  # 441820 21-Feb-2011 09:20
Send private message

Can this be used for something like the broadband meter not working, i see this is a problem for many people this weekend but didn't report it as i wasn't sure if it was relevant?



BDFL - Memuneh
64949 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

473 posts

Ultimate Geek


  # 442066 21-Feb-2011 19:11
Send private message

freitasm:

Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

...


I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.




Absolutely, and fair enough about not hearing about The Packing Shed before- nor had I. Totally understand the inability to list every ISP in the nation given that not all are big enough/known well enough.

With you on ISPs not disclosing/logging/informing on network status reports too... I can see where you're going with the faults system you have and will be more into posting to it in the future in the event of a network fault 

 
 
 
 


1332 posts

Uber Geek
Inactive user


  # 442246 22-Feb-2011 09:40
Send private message

You're missing Hosting Direct (http://hd.net.nz/) and NZNET (http://http://www.nznet.co.nz/) from that list. Both provide ADSL over Telecom Wholesale and I believe HD do Naked ADSL over their own network.

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.