Geekzone ISP faults page

Forums › New Zealand Broadband › Geekzone ISP faults page

freitasm

BDFL - Memuneh
64949 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

# 77690 20-Feb-2011 19:57

Hello folks...

I've seen many people posting about their ISP problems in the appropriate forum, but many won't use our Geekzone ISP faults page unless/when reminded by me.

AFAIK it's the only tool that would allow us to collect fault information from different sources, and give an instant glimpse of where problems are happening. This is helpful to show ISPs things are not working as they should, and also to let others know they are not the only ones experiencing a problem.

Any opinions, ideas? Why is it not being used as it should?

I have a hunch, but rather not post about it now...

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

DjShadow

3077 posts

Uber Geek

Trusted

# 441736 20-Feb-2011 20:32

Would this work:
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?

snnet

473 posts

Ultimate Geek

# 441757 20-Feb-2011 21:39

Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums?
Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed..

codyc1515

1598 posts

Uber Geek
Inactive user

# 441762 20-Feb-2011 22:05

freitasm: Any opinions, ideas? Why is it not being used as it should?
I have a hunch, but rather not post about it now...

Why not post about it now?

freitasm

BDFL - Memuneh
64949 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

# 441800 21-Feb-2011 07:50

DjShadow: Would this work:
Put a tickbox by the post button when creating a new post under each of the telco forums basically asking "is this an ISP problem?", if so have the questions on the fault page popup?

It sounds like a good idea.

snnet: Do ISPs check the faults page? Maybe a silly question given that you point out people don't report to it, but perhaps if it was known they would check this maybe people would be more willing to log a fault with it rather than just go straight to the forums?

Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

snnet: Also perhaps extend the list of ISPs? I know the main ones are there but there are so many and I've seen at least one person comment that their provider was not listed...

Here is the list of ISPs, which I consider one of the most current around. Note the ISP you are thinking is in the list now (The Packing Shed). As with any list and community driven project, if people don't let us know of any missing item, then we can't add those. I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.

2degrees
2talk
ACS
Actrix
All Talk Communications
AT&T
Bizo
Black+White
BorderNET
CafeNet
CityLink
Compass Communications
Datacom
EOL
Farmside
GASP
Gen-i
Hayai New Zealand
ICONZ
iGrin
Infogen
InSPire Net
Kinect
Kiwilink
KOL
Maxnet
NatCom
NetSmart
Orcon
Orcon (mobile)
Packing Shed
PlaNet
SafeNZ
Slingshot
Snap
SurfSpot
Telecom NZ (fixed line)
Telecom NZ (mobile)
TelstraClear (cable)
TelstraClear (DSL)
TelstraClear (mobile)
ThinAir Communications
Tomizone
Turnstone
UberNetworks
Unleash
Vodafone NZ (fixed line)
Vodafone NZ (mobile)
WASP
WIC
Wireless New Zealand
Woosh
WorldNet
WorldxChange
Xtreme Networks
Zenbu Networks

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

jbard

1371 posts

Uber Geek

# 441820 21-Feb-2011 09:20

Can this be used for something like the broadband meter not working, i see this is a problem for many people this weekend but didn't report it as i wasn't sure if it was relevant?

freitasm

BDFL - Memuneh
64949 posts

Uber Geek

Administrator

Trusted

Geekzone

Lifetime subscriber

# 441821 21-Feb-2011 09:21

It is for *ANY* ISP problem.

You don't need to assess relevancy when posting, the number of reports will do it for you...

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

snnet

473 posts

Ultimate Geek

# 442066 21-Feb-2011 19:11

freitasm:

Some do, some don't, some might don't even know it exists. The idea of the page is not for ISPs to know they have problems - they should be doing this already. The page is for users to find out if other people in their area are having problems - a simple thing that many ISPs don't disclose when you call and complain about a problem, or don't even track.

...

I personally never heard of The Packing Shed before, and it looks like it's a small operation serving a limited area.

Absolutely, and fair enough about not hearing about The Packing Shed before- nor had I. Totally understand the inability to list every ISP in the nation given that not all are big enough/known well enough.

With you on ISPs not disclosing/logging/informing on network status reports too... I can see where you're going with the faults system you have and will be more into posting to it in the future in the event of a network fault

1080p

1332 posts

Uber Geek
Inactive user

# 442246 22-Feb-2011 09:40

You're missing Hosting Direct (http://hd.net.nz/) and NZNET (http://http://www.nznet.co.nz/) from that list. Both provide ADSL over Telecom Wholesale and I believe HD do Naked ADSL over their own network.