Broadband Speeds

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TVSLTD

6 posts

Wannabe Geek

#78279 2-Mar-2011 10:06

Hi all,

I am having huge problems with my broadband at the moment. I am with a company called Sietec who re-sell Telstra Clear's services, so in effect I am using a TCL connection.
Over the last few weeks my speeds have been getting progressively slower, and now I am lucky to get to 0.4 MB/s. Less than dial up speed. I rang the Sietec helpdesk and got told that it was because Telecom are in the process of ramping up to VDSL2 and that was why my internet is at crawling speed.

My question is, has anybody else had any problems with their internet connection slowing down over the last few weeks, or am I getting fobbed off?

I should add that I live on Waiheke Island which I know isn't the ideal place for getting fast broadband speeds......

Thanks for your help

freitasm

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#444705 2-Mar-2011 10:56

Could you please post modem stats here?

Also have you done any testing (removing phones, making sure you have the correct filters in place, plugging your modem to another socket by itself, etc)? Is it raining there lately?

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TVSLTD

6 posts

Wannabe Geek

#444712 2-Mar-2011 11:12

Hi,

Thanks for the reply. I have got an old Billion router that I have had for years, but it has always been fine. When I was with Slingshot previous to Sietec, I was connecting up to 5mbs which was fine. All lines have got filters on, I have turned everything on and off, unplugged and plugged everything back in countless times, but it has just got worse and worse.....
Weather up here is great. Bit of rain coming over the weekend apparently. No earthquakes as yet......

wellygary

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#444745 2-Mar-2011 12:24

Dig into the Modem and post us your sync speeds and attenuation Dbs.

Also, how far are you from your exchange/DSLAM

TVSLTD

6 posts

Wannabe Geek

#444801 2-Mar-2011 14:35

I will have a dig around and post soon. I am around 600 metres or so from the nearest exchange. I have just found out that apparently the exchange is a really old one and there are no plans to upgrade until sometime in 2016. Gotta love Telecom...........

cyril7

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#444949 2-Mar-2011 19:05

Hi, the age of the exchange is of little consequence, the number of active lines is what determines what services and equipment is installed in any exchange. So as others have asked please state your line stats, and what exchange you are on would help.

Cheer
Cyril

sbiddle

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#444954 2-Mar-2011 19:26

TVSLTD: I will have a dig around and post soon. I am around 600 metres or so from the nearest exchange. I have just found out that apparently the exchange is a really old one and there are no plans to upgrade until sometime in 2016. Gotta love Telecom...........

Not quite true. Waiheke is actually the last place in NZ to benefit from the Telecom cabinetisation project which is due for completion by the end of this year. All of Waiheke is moved to ADSL2+ and VDSL2 either by exchange upgrades of roadside cabinets by the end of 2011.

If you enter your address into www.telecomwholesale.co.nz/maps you'll get an approximate idea of of the sort of connection you'll have by the end of the year.

webwat

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#445037 3-Mar-2011 00:35

cyril7: Hi, the age of the exchange is of little consequence, the number of active lines is what determines what services and equipment is installed in any exchange. So as others have asked please state your line stats, and what exchange you are on would help.

Cheer
Cyril

As long as all the Conklin dslams have gone, they had a reputation for causing lots of congestion. Think Waiheke probably has a few ASAMs with E1 backhaul tho...

Did you switch off your modem for a minute before switching back on again? Might be worth trying another modem.

Time to find a new industry!

Talkiet

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#445066 3-Mar-2011 08:41

[snip]
Over the last few weeks my speeds have been getting progressively slower, and now I am lucky to get to 0.4 MB/s. Less than dial up speed. [snip]

I checked the rest of the thread and didn't see any stats from the router, so I'm afraid this is warranted.

0.4MB/s is approx 400KiloBytes/second, or 3.2mbps.

This is approx 57 times faster than the maximum theoretical dialup speed... So it's NOT "Less than dialup speed"

Is the 0.4MB/s what is reported from a speedtest site, or the downstream ADSL sync speed? Are you sure you have the unit (MB/s - MegaBytes/Sec) correct?

Help starts with a clear understanding of the problem.

Cheers - Neil G

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