Xtra Outage Compensation

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broadbandguy

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#7879 18-May-2006 08:22

Has anyone SUCCESSFULLY got any compensation from Telecom for the Xtra outage yet? I see that they are apologetic but it doesn't cut it!! If Sky TV can offer compensation, why can't Telecom!

If you've been successful, how much of your bill was wiped?

Aloha

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#36013 18-May-2006 08:50

Read the yesterday's Herald.

They dont have such policy to refund you in case of any outage.
You didnt get a service you paid for?? They are sorry, but no money back!

I is a kollege stoodent. Bee nice.

Bung

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#36015 18-May-2006 09:01

Compensation like Sky's ($2 odd) that was based on the daily subscription is hardly worth worrying about compared with being prompt and upfront with Network status messages and believeable reasons for outages.

johnr

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#36016 18-May-2006 09:13

Its just a outage and these things happen from time to time. Go read a book or something when these things happen

freitasm

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Geekzone

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#36030 18-May-2006 12:20

Xtra clients entitled to refund says watchdog...

sbiddle

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#36031 18-May-2006 12:40

In Australia Telstra pay conpensation for loss of service, it's a shame that none of the Telcos in NZ have such a policy!

cokemaster

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#36032 18-May-2006 14:03

"Its just a outage and these things happen from time to time. Go read a book or something when these things happen"

Thats probably the best thing to do, but one has to wonder what their reaction is if you have a 'payment outage'... would they just go and read a book?

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sbiddle

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#36033 18-May-2006 15:18

I wonder what happens when Telecom try and charge you an overdue charge for not paying your account on time and you exclaim "but I couldn't access my internet banking for 3 days because my Xtra internet didn't work" :-)