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Forums › New Zealand Broadband › Xtra Outage Compensation


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Topic # 7879 18-May-2006 08:22

Has anyone SUCCESSFULLY got any compensation from Telecom for the Xtra outage yet? I see that they are apologetic but it doesn't cut it!! If Sky TV can offer compensation, why can't Telecom!

If you've been successful, how much of your bill was wiped?

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Reply # 36013 18-May-2006 08:50

Read the yesterday's Herald.

They dont have such policy to refund you in case of any outage.
You didnt get a service you paid for?? They are sorry, but no money back!




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Reply # 36015 18-May-2006 09:01
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Compensation like Sky's ($2 odd) that was based on the daily subscription is hardly worth worrying about compared with being prompt and upfront with Network status messages and believeable reasons for outages.

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Reply # 36016 18-May-2006 09:13
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Its just a outage and these things happen from time to time. Go read a book or something when these things happen

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Reply # 36030 18-May-2006 12:20
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Xtra clients entitled to refund says watchdog...




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Reply # 36031 18-May-2006 12:40
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In Australia Telstra pay conpensation for loss of service, it's a shame that none of the Telcos in NZ have such a policy!

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Reply # 36032 18-May-2006 14:03
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"Its just a outage and these things happen from time to time. Go read a book or something when these things happen"

Thats probably the best thing to do, but one has to wonder what their reaction is if you have a 'payment outage'... would they just go and read a book?




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Reply # 36033 18-May-2006 15:18
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I wonder what happens when Telecom try and charge you an overdue charge for not paying your account on time and you exclaim "but I couldn't access my internet banking for 3 days because my Xtra internet didn't work" :-)

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