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78 posts

Master Geek


# 80794 4-Apr-2011 22:21
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Hi guys, thought someone clever here might be able to help me.

I've been having a bit of a problem with my broadband connection dropping around every 10-15 minutes. It's a bit hard to tell, but it appears to only happen when it's being used continiously and somewhat heavily, by something like Skype or Bittorrent. It works perfectly while browsing the web or using remote desktop (through a VPN) - I can stay connected to remote desktop for hours, but then as soon as my girlfriend fires up Skype, the connection keeps dropping every 10 minutes. It doesn't drop for long, only about 10 seconds, then it is reconnected, but that's still enough to kill the Skype conversation and my remote desktop / VPN connection.

I have a Thomson TG585v7. It has a "broadband" light and an "internet" light. The "broadband" light doesn't change - but then the connection drops the "internet" light goes red briefly before reconnecting.

Has anyone encountered anything like this before? Should I be looking at my router, my wiring, or my ISP? This is recent behaviour, haven't had any problems like it for the last few years I've lived here...

It's not a massive issue, but quite annoying when I'm trying to work, and for my girlfriend who uses Skype as the primary method of contacting her family.

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  # 455337 4-Apr-2011 22:40
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FWIW I have a v7 and I dont have these issues, when BT is running while other activities are going also. It dosnt appear to be a TG585 v7 issue, but can you borrow another to isolate that?



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Master Geek


  # 455342 4-Apr-2011 22:50
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I have a couple of really old routers (2002 & 2003 vintage) stashed away somewhere, I'll dig those out and see how it goes. 

 
 
 
 


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  # 455405 5-Apr-2011 09:11
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I have issues like that currently with the same make model modem. The only change that happened recently was I was put onto Slingshots LLU 'The Better Network'
I'm currently waiting for a new modem to arrive so I can test it's not my hardware before I can get the helpdesk to do there thing.

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  # 455415 5-Apr-2011 09:29
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Baby Get Shaky!
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  # 455487 5-Apr-2011 12:37
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The Thomson TG585v7's seem to have an issue with too many concurrent connections causing them to reboot. This is been discussed several times on GZ. There is no way for you to upgrade the firmware on these routers as they use custom supplied firmware. Try a different router or just bite the bullet and upgrade to a decent router (like the TP-Link TD-W8960N).

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  # 455494 5-Apr-2011 12:48
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Kingi
I think that is an issue with the v8 version

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  # 455502 5-Apr-2011 12:55
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tdgeek: Kingi
I think that is an issue with the v8 version


I know I've had this issue with the v7's so wouldn't be surprised if this includes the v8's.

 
 
 
 


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  # 455510 5-Apr-2011 13:07
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I have v7 no issues

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  # 455531 5-Apr-2011 14:02
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tdgeek: I have v7 no issues


I guess no two routers are created equal. I'm a fan of D-Link 604GT's where as most people seem to think they are expensive paperweights. The OP should try a different router, filter than isolation tests.

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  # 455551 5-Apr-2011 15:02
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kingjj: Upgrade to a decent router (like the TP-Link TD-W8960N).


+1

The  TP-Link TD-W8960N is ~$99, really good price/performance.

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  # 455553 5-Apr-2011 15:09
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i went through 3 v7's, returned every single one. Ended up buying a 2wire modem from trademe, works beautifully - maybe had 2 or 3 dropouts in the last year.


Here is my first post about the v7...

http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=55933

You will not be the last complaining about v7 dropouts on this forum.

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