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xpd

xpd

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#82583 2-May-2011 19:36
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How do ISPs know if broadband (ADSL) is available at a location ?

I ask because over a year ago, a client of mine recieved an email from IHUG/Vodafone advising them that ADSL was now available in their area.

Didnt do anything about it as they were happy with their Wired Country/IHUG connection but now their wireless router has died and apparently Vodafone are pulling the plug on wireless connections in a month or two (only notified the client when the client rung to ask for assistance...so notification failure from Vodafone) , so  I suggested they go onto DSL - I checked via the Vodafone site by entering in their address and it said yes, ADSL was available.

Great I thought, so got the client to ring Vodafone and organise a switch over - the CSR advised that DSL was not available, yet IHUG/Vodafone were the ones advertising it in their area, and pretty much the CSR told them to go to another ISP for their internet.

So who do we believe for the availability of ADSL ? How can I confirm if its available or not ?




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insane
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  #464711 2-May-2011 23:36
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I'd assume that if vodafone or slingshot's availability checkers came back with a positive result then vodafone would be able to offer DSL.
Otherwise to check out a Telecom/other ISP based service head over to www.telecomwholesale.co.nz/maps/

*edit* sometimes the only way to tell is to submit a order and to sit back and see whether they can actually provision it, assuming they are on the fringe of DSL coverage.


xpd

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  #464741 3-May-2011 08:37
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Checked wholesale map and it does show for exchange, but they are almost on the border. Frustrating...looks like theyll have to stick to wireless :( Cheers




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Jaxar
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  #464812 3-May-2011 11:56
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There is a wanters list for broadband that updates an ISP when a potential customers can now get ADSL. I've never dealt with a customer that has had a notification based on the wanters list thus can't really comment there.

One would hope that when an ISP gets this notification that the info then matches up on the other availability check tools provided to ISP's.

If you want you could PM the customer number and address to Tim.C at the VF forums and I'll see if I can get some clarification.


As for notification on Wired Country services to my knowledge there is not an official date and plan in place with regards to this. Naturally customers will get at least the 30 days notice as set out in the VF T&C's. I guess this falls in the category of not confusing customers with notification that something might be happening in some unspecified future but we don't have details for you yet. In my opinion that would be a bigger notification fail.




Please note: I have a professional bias towards Vodafone.

insane
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  #465068 3-May-2011 23:23
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The waiter list which you speak of only tells ISPs about waiters for a given exchange, and only for orders which whey have submitted. It provides basic information on what the average waiting time is for a port on the exchange and what position a given customer is in the queue.

As mentioned before, the only way to tell is to actually submit an order and wait for an RFS date to be provided, or for the order to be rejected.

You can get your ISP to do a pre-qualification test but they are not 100% reliable.

Jaxar
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  #465112 4-May-2011 08:11
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insane: The waiter list which you speak of only tells ISPs about waiters for a given exchange, and only for orders which whey have submitted. It provides basic information on what the average waiting time is for a port on the exchange and what position a given customer is in the queue.

As mentioned before, the only way to tell is to actually submit an order and wait for an RFS date to be provided, or for the order to be rejected.

You can get your ISP to do a pre-qualification test but they are not 100% reliable.



Actually the waiters list and the wanters list are seperate lists with seperate jobs. The wanters list does what I described the waiters list does indeed do what you describe.





Please note: I have a professional bias towards Vodafone.

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