Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


xpd



8295 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

Topic # 82583 2-May-2011 19:36
Send private message

How do ISPs know if broadband (ADSL) is available at a location ?

I ask because over a year ago, a client of mine recieved an email from IHUG/Vodafone advising them that ADSL was now available in their area.

Didnt do anything about it as they were happy with their Wired Country/IHUG connection but now their wireless router has died and apparently Vodafone are pulling the plug on wireless connections in a month or two (only notified the client when the client rung to ask for assistance...so notification failure from Vodafone) , so  I suggested they go onto DSL - I checked via the Vodafone site by entering in their address and it said yes, ADSL was available.

Great I thought, so got the client to ring Vodafone and organise a switch over - the CSR advised that DSL was not available, yet IHUG/Vodafone were the ones advertising it in their area, and pretty much the CSR told them to go to another ISP for their internet.

So who do we believe for the availability of ADSL ? How can I confirm if its available or not ?




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


Create new topic
2242 posts

Uber Geek
+1 received by user: 353

Trusted
Subscriber

  Reply # 464711 2-May-2011 23:36
Send private message

I'd assume that if vodafone or slingshot's availability checkers came back with a positive result then vodafone would be able to offer DSL.
Otherwise to check out a Telecom/other ISP based service head over to www.telecomwholesale.co.nz/maps/

*edit* sometimes the only way to tell is to submit a order and to sit back and see whether they can actually provision it, assuming they are on the fringe of DSL coverage.


xpd



8295 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 464741 3-May-2011 08:37
Send private message

Checked wholesale map and it does show for exchange, but they are almost on the border. Frustrating...looks like theyll have to stick to wireless :( Cheers




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz


 
 
 
 


371 posts

Ultimate Geek
+1 received by user: 124


  Reply # 464812 3-May-2011 11:56
Send private message

There is a wanters list for broadband that updates an ISP when a potential customers can now get ADSL. I've never dealt with a customer that has had a notification based on the wanters list thus can't really comment there.

One would hope that when an ISP gets this notification that the info then matches up on the other availability check tools provided to ISP's.

If you want you could PM the customer number and address to Tim.C at the VF forums and I'll see if I can get some clarification.


As for notification on Wired Country services to my knowledge there is not an official date and plan in place with regards to this. Naturally customers will get at least the 30 days notice as set out in the VF T&C's. I guess this falls in the category of not confusing customers with notification that something might be happening in some unspecified future but we don't have details for you yet. In my opinion that would be a bigger notification fail.




Please note: I have a professional bias towards Vodafone.

2242 posts

Uber Geek
+1 received by user: 353

Trusted
Subscriber

  Reply # 465068 3-May-2011 23:23
Send private message

The waiter list which you speak of only tells ISPs about waiters for a given exchange, and only for orders which whey have submitted. It provides basic information on what the average waiting time is for a port on the exchange and what position a given customer is in the queue.

As mentioned before, the only way to tell is to actually submit an order and wait for an RFS date to be provided, or for the order to be rejected.

You can get your ISP to do a pre-qualification test but they are not 100% reliable.

371 posts

Ultimate Geek
+1 received by user: 124


  Reply # 465112 4-May-2011 08:11
Send private message

insane: The waiter list which you speak of only tells ISPs about waiters for a given exchange, and only for orders which whey have submitted. It provides basic information on what the average waiting time is for a port on the exchange and what position a given customer is in the queue.

As mentioned before, the only way to tell is to actually submit an order and wait for an RFS date to be provided, or for the order to be rejected.

You can get your ISP to do a pre-qualification test but they are not 100% reliable.



Actually the waiters list and the wanters list are seperate lists with seperate jobs. The wanters list does what I described the waiters list does indeed do what you describe.





Please note: I have a professional bias towards Vodafone.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.