Woosh. Credit Limits.

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mp1

142 posts

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#82594 2-May-2011 21:34

I've been with Woosh for a month now (ADSL/Wired). I live within the 4 aves (Chch CBD), and made the decision purely on price. I joined on the bundle of joy $99.00 plan, and have since upgraded to the $109.00 plan. Issues i've had.

Had to chase them up for the free modem, speed issues (something chronic tonight 1mbps - previous ISP I would get 7 to 10mbps, and lets not even start on shaping!). My main issue has arisen in the past few days.

I got an email on Sunday morning (10am - 1st May 2011) saying i'd gone over my credit limit, which i've since found it is $207.00. My direct debit was accepted by my bank on 8th April 2011, and no attempts have been made to direct debit my account. I cant make toll calls or add data top ups to my plan. They're now going to direct debit my account on 17th May 2011.

Screenshot below:

Woosh Screenshot

Ragnor

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#464837 3-May-2011 12:55

mp1: made the decision purely on price

Lesson learned?

mp1

142 posts

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#464842 3-May-2011 12:59

Most definately!

Woosh

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Woosh Wireless

#467093 9-May-2011 12:55

Hi

We'd like to help you and look into this situation so we can get a better understanding of why this has happened and what we can do to avoid it occurring again. Would you be able to email lcarnie@woosh.com with your account number and then we can look into your account and post a reply to you.

Many thanks

The Woosh Team

Woosh

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Woosh Wireless

#469484 16-May-2011 08:53

Hi Mike

What we have found with your account is that as your account was not charged in the first month when the billing run for May went through you got both month's charges which took you over your credit limit ($207). As a result you couldn't make any toll calls.

We are following this up with accounts to see how this can be avoided for new customers moving forward.

On a side note, our Customer Service Manager believes we can save you $4.90 a month by giving you SmartPack. Would you like us to call you about this?

Regards

Lisa Carnie
Marketing Manager