Woosh Phone Gateway and Router Problem

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Wannabe Geek

#8425 28-Jun-2006 18:38

I've got a Woosh phone gateway which I'm trying to hook into a router. I've managed to get the modem to work fine using the PPPoE cable and the router but as soon as the phone gateway gets in the middle it won't work.

Woosh, in a stunning example of customer service told me they can't help.

Andy_Walker

89 posts

Master Geek

#40057 29-Jun-2006 10:44

When I connected my roter is just worked. Lots of people are using routers without problem. You might find if you tried a different router is works.... Otherwise contact the people you got the router off & as their help.

richms

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#40065 29-Jun-2006 11:41

send the woosh back then

The only way places learn that offering no help isnt the way is to lose customers.

Richard rich.ms

ajobbins

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#40243 30-Jun-2006 23:07

I just plugged mine in and it worked. I noticed it was assigning a local IP address to the router so I guess the gateway is a router iteself in a way.

Maybe there is a problem with the DHCP on the gateway? Perhaps you could check to see what (if any) IP address the gateway is assigning the router and if it's not then try giving it something in the 192.268.1.xxx range with 192.168.1.1 as the Default Gateway.

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paradoxsm

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#40245 30-Jun-2006 23:42

remember the gateway acts as a DHCP router, not at a PPPoE device, The gateway handles all of that.

You need to turn the PPPoE option OFF in the other (user) router for it to work.

richms

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#40248 1-Jul-2006 01:16

Interesting, this is totally different to what the person at woosh lead me to believe, they told me that if I got voice it would operate just the same as it does now except via ethernet rather then usb.

They wouldnt let me get voice at my address because its outside there official coverage area. I would be mightly annoyed if I had got it and found my PC became hidden behind some nat router.

Richard rich.ms